As a passionate leader and coach committed to empowering individuals to unlock their highest potential, I've embarked on a journey to integrate trauma-informed and somatic approaches into my practice. I work towards a qualification (2 years study) in a psychotherapeutic methodology developed by Dr. Gabor Maté called Compassionate Inquiry. This transformative approach delves beneath surface appearances, revealing the profound depths of human experience.

Experienced Somatic NLP Executive and Wellbeing Coach with three decades of expertise in change management and fostering mental health and wellbeing. Adept in empowering individuals to unlock their fullest potential with a focus on a growth mindset and authentic living. Formerly associated with a global IT consulting firm, specializing in guiding people towards their best selves through transformative programs and team-building activities. Drawing from my extensive experience in the IT consulting industry, I understand the pressures and constraints employees face and offer tailored support to navigate these challenges while prioritizing mental health and wellbeing. Proud recipient of five-star Google reviews for my dedication to facilitating authentic growth and transformation.

In my day to day responsiblities as a Change Leader I have come to understand that personal well-being is a crucial aspect in the effort to care for our planet. As such, I have shifted my +1 activites from solely Environmental Sustainability to also include Wellbeing. I am passionate about creating and facilitating activities for my colleagues that promote healthy lifestyles, including proper breathing techniques, healthy eating habits, and good sleep hygiene. My goal is to empower my colleagues to thrive both personally and in their contributions to preserving the planet.

Adding Environment and Sustainablity as a +1 role to my responsiblities. This is where my green heart gets to make a difference. We work on campaigns educating our employees about enviroment and sustainability and how they might best contribute towards lowering their carbon footprint without reducting joy and comfort in their lives.

I run a vibrant OCM practice that is fiercely commited to influencing our customers and engineers to build solutions from an employee and customer point of view - from inception, not as an afterthought. We build bridges and translate between technology and people to find a fine balance between employees and customers who want an easy system, and employers who need an affordable solution. #hybridworkplace #cybersecurity #cloud #dynamics365 #apps #servicedesign #orgchange #opmodelredesign #adoption #communicationsandtrainingPublic speaking.

Implementing and embedding Net Promoter System (NPS) across AMP.Key Responsibilities:Design, implement and embed NPS in Sales & Advice and Operations Business Units. • Manage senior and highly diverse business stakeholders with competing interests.• Design and implement business unit customised feedback loops.• Oversee IT development of technical solutions (survey deployment, reporting etc.).• Design and deliver NPS training in all phases of implementation and embedding.• Design and deliver Change Management activities monitoring change readiness and enabling embedding of change. • Drive business focus towards actions and behaviors promoting customer advocacy. Achievement: New way of listening to and acting on customer feedback implemented in key business areas such as Sales, Licensees, Licensee Services and Corporate Super.

Fulfilled my dream and set a solid foundation for my sixth and arguably most beautiful language - French.

ProQuest Consulting is Australia's leading Salesforce & ServiceMax Implementation Specialist. In collaboration with their leadership team I lead the development, implementation and embedding of Leadership and Operational Model Redesign improving business scalability, performance, culture and staff retention.Key Responsibilities: - Conducted Scope Definition, Stakeholder and Business Impact Analysis and assessed readiness for change.- Collaborated with key stakeholders to capture current and desired future state.- Implemented Rhythm Systems to review company’s strategic goals, vision & KPIs.- Conducted role mapping, job impact assessment and thorough job alignment plan.- Designed communication & training plans to ensure sound change embedding.- Facilitated workshops, provided coaching and mediation to maximise engagementand minimise resistance.Achievement: ProQuest reported a strong value added and confidence that a sustainable change has been achieved through the above implementation.

ChangeLabs designs, enables and executes large scale behaviour change programs for key market players such as CBA (StartSmart - Australia's awards winning financial literacy program), OPTUS (Digital Thumbprint - Developing savvy, responsible and proactive members of Australia's online community) & Apple (Beyond Chalk - Inspiring teachers to adopt innovative teaching strategies).Unlike in my previous role with ChangeLabs where my focus was on improving product delivery capabilities to the above clients, in this role my main focus was on the development of ChangeLabs own product, focused on Behavioural Change in the teaching industry (EducatorImpact.com).Responsibilities:- Launch of a new business division using change & project management (ADKAR, Six Sigma, Kaizen, Rhythm Systems) methodologies (full cycle 1y project, included Business Plan, Break Even Point analysis, Budgeting, Account Mngmt, Recruitment & Staff Mngmt, Market Research, Software based Product Development (using AGILE Scrum), R&D, Vendor Management (web, CRM design, programming & media production), Sales and NPS; reported to Board of Directors.Change & Project Management methodologies application on projects driving growth and scalability. Conducted Stakeholder Analysis, Impact & Risk assessments, Design of Communication and Training Plans on following projects:- Development, implementation and embedding of a new global online collaboration and information management platform (SharePoint 2013) integration of internal social media platform (SocialCast); 100+ users; - Complex company wide data re-structuring and migration (Confluence to SharePoint 2013, Office365).- CRM design, adoption & usage (MSDynamics, 10.000+ users).Achievements: New business division launched its product with numerous schools and received further funding. New IT Platform with integrated social media platform at 95% U&A. New information intelligence structure & platform implemented and embedded globally at 85% U&A.

ChangeLabs designs, enables and executes large scale behaviour change programs for key market players such as CBA (StartSmart - Australia's awards winning financial literacy program), OPTUS (Digital Thumbprint - Developing savvy, responsible and proactive members of Australia's online community) or Apple (Beyond Chalk - Inspiring teachers to adopt innovative teaching strategies).Responsible for operational excellence by introducing culture responsive to change with key focus on production for CBA (key client of ChangeLabs). Focus on Improving customer experience and service delivery.- Using Kaizen and Six Sigma tools, mapped and streamlined product development in response to CBA Risk Management, Quality Policies & Procedures requirements.- Conducted process mapping sessions and workshops with various departments: lead and facilitated sessions, clarified outcomes, developed action plans, and communication with stakeholders and publishing.- Trained staff in Kaizen and Six Sigma Tools and Methodologies; trained managers in process mapping (Swim-lane method). - Worked with executive team on strategic Change Management 5 year plans.- Delivered Technology Changes & IT upgrades (Apple to PC, Office365, SharePoint, VC implementation) and Offices Space re-fits.Achievements: Continuous Improvement culture and skills alive in the company; trained new staff member for further maintenance; promoted to Change & Project Manager.

CreateYourSpace is a sole trading business providing Change Management Coaching and Consulting services.

Prepared business for ISO9001 Certification Key Responsibilities:- Mapped, analysed and streamlined key processes. - Created, standardized and compiled relevant company policies, procedures, forms and templates (scope of 450 documents); - Maximised employee engagement and minimised resistance during preparation, implementation and embedding phase.- Supported business relocation and 300% client increase through Risk and Impact Analysis & Communications and Training plans for staff and students.Achievement: ISO9001 certification was granted successfully to the business.

Trained students in Diploma of Business subjects and conducted assessments.

Established a franchise of Germany developed KAIZENCollege Model in Czech Rep and worked with large automotive industry players on their staff's training needs in LEAN. Key Responsibilities:- Worked closely with SIEMENS managers to determine training needs in Continuous Improvement. - Delivered workshops to manage resistance towards introduced methodologies of LEAN. - BOSCH: Reduced machine change-over time in pump production.- Organised factory exchange tours for employees of SIEMENS, SKODA Auto & BOSCH.- SKODAAuto: Co-ordinated up-skilling of workers to levels of Kaizen Practitioner, KAIZENTrainer and KAIZENManager. Implement KAIZEN in Office (LEAN Office).Achievement: Built and established profitable KAIZENCollege branch; Certified as a KAZIEN Trainer.

Increasing office practice efficiency, productivity and customer satisfaction by applying following tools tools to the office environment: 5S, KANBAN, TPM, Just-in-time, TQM, waste elimination, visualization, process and value stream mapping, 5W1H, ‘Problem Solving Story’.Achievement: Received Ichiban Award for best Office Practice Improvement globally for return on investment within four months, project duration eighteen months, need for office staff (50% reduction of workforce), optimised stock (50% reduction), reduced fixed costs by 30%, and reduced mistakes by 30%.