Lenn Bennett Email and Phone Number

Following the Merger of Atalian & OCS

•Managing and taking accountability for the area operations ensuring the business operations is always managed in line with the operating model•Financial budgeting of operational cost – to be managed in-line with the business financial budgets increasing profits & reducing costs•Managing & implementing operational change, engaging & developing the operational teams understanding the operational change process•Identifying further development and opportunities to better improve area efficiency, team engagement, and client understanding.•Managing and implementing operational compliances such as health & safety – ensuring operational teams understand and practice safe working•Managing & implementing business change or operational improvements with teams and site management teams•Supporting with team training & development, including site management teams training & development•Communicating with internal and external stakeholders•Managing different contracts through efficient operational teams - to ensure different service level agreements are delivered in a timely and cost-efficient manner.•Support & managing HR processes with operational teams•Leading & motivating operational teams to successfully meet & deliver service level agreements•Ensuring quality across the areas & to fully drive consistency in delivering exceptional standards & service levels.•Stock management inventory – to ensure operational teams manage stock inventory in-line with the business model, to ensure inventory is replenished to reduce operational down-time•Managing & strategically improving operational negativity to collectively meet intern & external expectations

Eagledrones - Aerial Drone SolutionsTrained as a commercial drone operator/pilot to provide aerial drone solutions through a small start up back in 2016 - provided services such as commercial roof inspections & residential / Commerial aerial photography of commercial properties...Each project included area inspections & RAMS to be created before any commercial drone flight was actioned, adhering to all CAA regulations..

• Taking accountability for the team, and operations ensuring business operations are always managed in line with the business operating model.• Providing excellent customer service, ensuring customer service scores improve year on year • Stock Management involving stock rotation of products on the shelves and the replenishment of stock, stock count inventory management.•Use of stock control & payroll systems and manage the team to implement stock and cost control procedures by educating team members on the importance of controllable costs being maintained within budget, ensuring they're aware of their contributions to instore cost management. • Training & developing new colleagues/assisting of further development of current colleagues• Team leading organizing teams & delegating completion of tasks in efficient time constraints• Management of resources such as stock levels, costs, and staff personnel.• Back office administration work/ going through Branch charges and investigating any discrepancies. • Implementing and adhering to departmental operational policies and procedures, taking accountability for developing the store team’s awareness and compliance to ensure the business operates legally and efficiently. • Implementing operational change initiatives of new systems and processes, ensuring the team is coached so that new systems and processes are delivered to the agreed times scale, and making the team aware of the changes meant to their job role, customers, and store operation.• Managing standards and availability so that customer offer is delivered consistently to execute and maximize sales opportunities.• Develop and motivate the team and effectively manage performance and development plans to ensure teams perform their job roles effectively to continue to meet the customer offer consistently. • Being assertive on all aspects of successfully operating the business operations.• Strong understanding of overall commercial awareness of the business