Lenn Eason Email & Phone Number

St. Louis, Mo

Accountable for providing contact center service support to internal Financial Advisors for nation's third largest retail brokerage firm for all Operational questions and issues. Responsible for handling over 3.7M contacts annually through three contact center sites, leadership of 500-600 associates and $40M annual expenses. Successful start-ups of two contact centers, along with consolidation of distributed service functions into consistent central organization and process.

Charlotte, North Carolina Area

Accountable for providing contact center and back office operational support to internal Financial Advisors and external clients for Wachovia's Command Asset Management account and IRA accounts. Handled over 1.1M annual call center contacts and processed 2.3M annual back office requests. Managed staff of 500 associates and annual expenses of $45M.

Accountable for P&L, including product strategy, marketing, and operations for nations largest Oil proprietary credit card and Mobil Speedpass product. Portfolio managed included over 4.5M active accounts, $3.2B annual transactions, and $350M in receivables. Developed marketing campaigns to launch Mobil Speedpass and developed all operational support processes.

Fairfax, Va

Accountable for nationwide wholesale pricing of 8.5B gallons annual gasoline sales and $6B annual company revenues. Developed pricing strategies/tactics resulting in #1 per gallon earning among major oil companies and volume growth 3% above industry.

Fairfax, Va

Developed and implemented strategies to optimize costs of finished product acquisition and distribution for third largest US oil company. Reduced costs and improved revenues by $20M per year, while achieving full compliance with all federally mandated Clean Fuels regulations.

Fairfax, Va

Led team to perform financial analyses of all major investment projects, acquisitions, and divestitures for nation's third largest gasoline retailer. Optimized budget and control process, reducing 65 positions and shortening budget process time by one-third.

Mba, Operations And Finance

Bs, Business Administration