Dep Tran Email & Phone Number

Los Angeles, Ca, Us

United States

San Francisco, California, United States

• Leads and operates 2 WeWork buildings in San Francisco.• Serves as the face of WeWork by connecting with members and analyzing feedback to provide the highest quality of their member experience.• Ensure the highest level of member experience and satisfaction measured through surveys and NPS through Medallia.• Partners with cross-functional teams and vendors to provide a safe and productive space that exceeds expectations operationally.• Curates and executes monthly events to emphasize educational, professional and personal development within the community.• Creates collaborative and creative community events to strengthen connections amongst members, and steer growth and promotion of WeWork offerings to develop new business opportunities.• Leads event planning, including partnering with local businesses, publicizing and coordinating event logistics.• Facilitates monthly move-in and move-out operations for members to provide a well ordered moving experience.• Resolves support requests daily through Salesforce to ensure building operations and member experience exceeds expectations.

San Francisco Bay Area

•Responsible for partnering with cross functional teams, vendors, and building management to provide a space that exceeds expectations operationally across 12 floors while working alongside internal teams to resolve billing, operational, and other member issues or questions. • Manage and resolve operational requests and escalations for 150+ companies daily using Salesforce Service Cloud• Represented as the Face of WeWork to over 500+ Members • Spearheaded event management, addressed member needs & escalations, and enhanced members' sense of community• Planned and facilitated 100+ internal events, negotiating partnerships with brands, start-ups, and non-profits• Led quarterly focus group to receive feedback on WeWork's physical and digital product, providing feedback to relevant stakeholders

San Francisco Bay Area

Greater Los Angeles Area

• Owned all visual experiences (brand, site, prospective customer program)• Increased online e-commerce usage by 30% through various site overhauls• Increased average order value per customer by 5% through site visual optimizations• Decreased refund rate by 4% with improved visual messaging

Orange County, California Area

• Led visual experiences and managed inventory of 4 high traffic stores in Orange County (10k+ visitors)• Increased sales by 3% through various store layout enhancements• Increased demand of products (representative of thousands) with curated displays

Greater Los Angeles Area

Styled 2016/2017 season and directed lookbook concept

Orange County, California Area

- Lead and designed events for clients -Managed external vendors in order to execute events successfully -Managed events consisting of 100-300 people