I graduated in 2007 with a degree in BS Nursing but decided to work immediately as a Directory Assistant for Bell Canada. After two years, I worked in Saudi Arabia to pursue my Nursing career but later returned to the Philippines.In 2013, I started working again in the BPO Industry for an Australian company. I worked as a Settlement Officer for several months which I have enjoyed and opened a door for great opportunities. I got promoted as an Admin Assistant. My job includes setting up direct debit payments, accounts receivable, fee reversal, processing refunds, ordering and setting up credit cards, responding to customers' email inquiries and directly reporting to the client. Since 2016 I joined an Australian-based online bookstore as a chat/email support and still doing Administrative Tasks such as order processing, cancellation, and refunds.I was promoted as Subject Matter Expert in 2020, in 2022 I was promoted again to Customer Service Assistant Team Leader. In early 2023 I was appointed as a Team Leader and managed a team of at least 20 members. I supported the team to meet service goals, quality and productivity objectives including regular quality assessments and performance feedback as needed. I also support the effective management of team resources, rostering, and workflows. Furthermore, I am also responsible for the recruitment of selected potential new team members. I regularly provide coaching and training to team members (tenured and new agents) and build a learning environment that supports the development of individual skills and abilities and enables each team member to realize their highest potential.On a personal note, I love to travel and visit different places. Right now, I am managing a small retail business. I am always ready to face the challenge. Game on!
