Lennon Martelli Email & Phone Number

Johnson City, TN, US

Johnson City-Kingsport-Bristol Area

• Managed and automated various processes using Power Platform tools, saving 50 hours per month in operational time
• Developed, documented, and maintain 80+ standard operational procedures (SOPs) for LabConnect operations to train on and follow, helping to standardize processes.
• Representative for operations for external audits, providing facility tours, explaining departmental process flows, and responding to any audit findings, including process and training updates.
• Integral part of the team that facilitated the development and implementation of a full on the job training program for US branch operations including onboarding, on the job training, and role specific playbooks.
• Collaborated with Quality Department on quality events that involve operations, including corrective and preventative actions and any training involved to implement those action items.
• Integral part of a team building an entire onboarding program for all new operational employees, reducing employee turnover in the first 30 days from 48% to 26% in <1 year

Piney Flats, Tennessee, United States

• Maintain, program, and operate the automated SMT manufacturing equipment for the assembly of electronic devices.
• Increased process efficiency by 25% in order to complete orders ahead of schedule.
• Coordinate with other team members to set up machines according to set-up checklists while following safety protocols.

Cookeville, TN

A Laser Tag facility dedicated to delivering a fantastic laser experience to over 150 customers a day.Used verbal communication skills to average over 98% customer satisfaction.