Project Manager

I am currently working as a volunteer with a local hospital on two group projects. The first group is the Continuing Medical Education group which is developing a Speakers Bureau to educate the local community on health concerns they have. I have been developing the basic plan with inputs from various people within the hospital.The second is working on leaning out the process in the emergency department to reduce the time people spend in the ER. We identified issues to improve the process and started implementing these changes. At this time my duties have ended on this team as they have started evaluating individual roles and responsibilities, which by corporate rules I am excluded from.Both of these have been a great opportunity to understand how the hospital works from the other side.

• Perpetuated $7 million service contract revenue stream, by development and implementation of a service program extension of obsolete ATE lifecycle by 2 years• Formulated and sold $2 million dollar upgrade that required internal sell before sale to the customer who was directed to not spend money on legacy equipment• 50% reduction in overdue repair orders and shipping expenses by creating process for customers unable to follow RMA process• $3.7 million annually reduction in repair expenses, lead a reliability team that identified failure mechanisms and implemented root cause corrective actions • Preserved $1.5 million in repairs costs over 3 years by discovering, root causing and solving an intermittent problem• Directed the refurbishment of over 35 testers with average revenue of $800K each over a 4 year period• Chaired multiple worldwide customer user groups monitoring system performance, placing the company on customer’s “Preferred Quality Supplier Award” for multiple years• Collaborated with VP of Service on negotiations for customer 3 year corporate service contract agreement and became the key person for answering questions on contract issues from both companies• Multi-million dollar projects were acquired or developed with successful implementation of system upgrades, enhancements or Continuous Improvement Projects requiring management of material and resources for global cross functional teams • Drove customer worldwide escalations to closure as focal point of communication to both customer and company upper management• Customer representative on internal Change Control Board to ensure changes were for just cause and were as good or better, thus reducing rejections and retesting of changes• Owner of generating and presenting White Papers, Best Known Methods and Procedures

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• 50% reduction in overdue orders and shipping expenses by creating procedure after switching to new third party logistics company for use with customers not able to follow RMA process• Saved $100,000 in lease expenses across two years by reducing rented space and reconfiguring local office layouts following company rightsizing

• Influenced, monitored & maintained expenses meeting or exceeding Revenue and GM goals - during critical ramps growing area from 2 to 5 sites and from 3 to 27 direct support engineers• Composed and maintained matrix to handle all sites support needs (24x7, 8 to 5 or of shift coverage), training, holiday and vacations, as well as forecasted system installation and upgrade schedules for all 5 sites• Instituted process to reduce new hire training time six months & enabled better-equipped onsite teams, process was later incorporated into company training• Authored process & procedures to handle large tester install sites improving tester availability & resolving intermittent issues, which were later incorporated into company wide site ownership plans• Monitored & adjusted local site spares per contract requirements for warranty & uptime responsibilities• Employed Management By Objective (training/development) process for goals & objectives to create a solid field service organization, received many customer & service manager complements on quality of support supplied to their sites• Established bi-weekly meetings to share company news, new service procedures & offerings, and for lessons learned experiences on new issues or problems• Mentored & developed 2 direct reports that were promoted to technical support & a 3rd to company trainer• Spearheaded site “Task Force Teams” & communicating updates & plans to customer & upper management.• Tracked individual safety & customer required yearly update classes to ensure compliance with contracts• Originated customer site tracking indicators, which shortened troubleshooting time increased system productivity / ROI, which were adopted by the service organization• Produced many Continuous Improvement Projects that reduced cost of ownership and/or improved company ROI• Negotiated scope of work documents at individual sites along with site coordinator to ensure proper staffing to meet requirements