Managing Director
Current
Apr 2024 - Present
AeroLeads people directory · profile
Lenny Durrough, Mba Email & Phone Number
Customer Success Leader | Enterprise Software - Saas | Operations Executive | Speed and Strength Coach
at
InfoWorks, Inc.
1 work email found
@infoworks-tn.com
3 phones found area 615 and 978
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader | Enterprise Software - Saas | Operations Executive | Speed and Strength Coach
Location
Nashville Metropolitan Area, United States
Company size
Who is Lenny Durrough, Mba? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Lenny Durrough, Mba is listed as Customer Success Leader | Enterprise Software - Saas | Operations Executive | Speed and Strength Coach at InfoWorks, Inc., a with 124 employees, based in Nashville Metropolitan Area, United States. AeroLeads shows a work email signal at infoworks-tn.com, phone signal with area code 615, 978, and a matched LinkedIn profile for Lenny Durrough, Mba.
Lenny Durrough, Mba previously worked as Managing Director at Infoworks, Inc. and Managing Consultant at Infoworks, Inc.. Lenny Durrough, Mba holds Bs | Bachelor Of Science from Belmont University.
Company email context
Email format at InfoWorks, Inc.
This section adds company-level context without repeating Lenny Durrough, Mba's masked contact details.
*@infoworks-tn.com
71% confidence
AeroLeads found 1 current-domain work email signal for Lenny Durrough, Mba. Compare company email patterns before reaching out.
Profile bio
About Lenny Durrough, Mba
Tech-savvy Customer Success Leader and Trusted Advisor with highly developed skills in Training/Client Education, Sales Enablement and Client Services. Known for building and developing Best-in-Class, sustainable pre- and post-sales support, customer implementations, customer success initiatives, and continuous improvement of company’s customer outcomes. A change agent focused on driving new business growth and expanding highly effective working relationships with internal and external clients. Open to a variety of opportunities within a growth oriented SaaS/Cloud provider with performance and achievement-based advancement and earnings. CORE COMPETENCIES:Team Leadership • Transformation • Client Relationship Management • Account Management • Client Implementation Management • Client Onboarding • Customer Success • Business Analysis • Consulting Instructional Design • Training Delivery • Client Education • Service Delivery • Consulting • Product Training Sales Enablement • Knowledge Management • Global Service Operations • Cross-functional Collaboration Excellent Verbal & Written Communication Skills • Presentation Skills • Sales Training • Change Management Business Needs Assessment • Program Management • Project Management • Business Process Improvement Requirements Analysis • Business Intelligence • Business Strategy • CRM SOFTWARE PROFICIENCIES:Microsoft Office (Word, Excel, PowerPoint) • SharePoint • Visio • MS Project • VMware • Aspect • Savo Sales Enablement Tool • BrainShark • Verint Speech Analytics • Verint Desktop Activity Management Suite
Listed skills include Business Analysis, Enterprise Software, Management Consulting, Professional Services, and 37 others.
Current workplace
Lenny Durrough, Mba's current company
Company context helps verify the profile and gives searchers a useful next step.
Infoworks, Inc.
9 roles · 25 years
Lenny Durrough, Mba work experience
A career timeline built from the work history available for this profile.
Managing Consultant
Feb 2023 - Apr 2024
Global Director, Technical Account Management
Jul 2022 - Jan 2023
Sr. Manager, Alvaria Service Operations
May 2021 - Jul 2022
Global Director, Service Operations
Leads global service operations teams of Business Analysts, Technologists and Program Managers tasked with defining, deploying and maintaining business processes and technologies required to deliver support for our cloud-based and enterprise products including: Case Management, Escalation Process, ACD, Transactional Customer Surveys, KPI adherence, employee onboarding and training, Customer Community, Knowledge Centered Support, Business Continuity, Support Policies and Customer Success.• Supports executive leadership in the development and delivery of Quantitative Business Results (QBRs), staffing plans, program goals and policy decisions.• Recent Major Project: Led effort to centralize USA and EU based Tier 1 Support (100 Analysts) into Center of Excellence in Bangalore, India.
2020 - Apr 2021
Senior Manager, Business Intelligence
• Managed global education team tasked with preparing 300+ customer success analysts to support a multichannel contact center suite of products in premise, cloud, and hybrid environments.• Implemented and maintained a cross-functional knowledge base to expedite internal case response times and enable customers self-serve options on the customer community.• Created, engaged, and measured best practice initiatives with regards to process and organizational culture for global support team.
2013 - 2020
~7 yrs
Senior Consultant
• Implemented EHR for national health care company that included project management, instructional design, and training delivery activities across thirty health care facilities.• Collaborated with operations leadership and technology leadership to define and prioritize business requirements across business functions for global publishing company.• Designed training platform and content for communicating labor contract details to university and medical center employees.
2010 - 2013
~3 yrs
Sr. Sales Training Consultant
• Delivered classroom, onsite and online (virtual classroom) training courses to Solution Consultants, Account Executives, and Aspect Sales Partners.• Partnered with others in communicating and positioning Product Roadmap to the sales force.• Coached account executives and solution consultants on how to demonstrate, position, and sell workforce optimization products in a competitive sales environment.
2004 - 2010
~6 yrs
Technical Trainer
• Delivered classroom, onsite and online (virtual classroom) training courses to customers, partners and employees, while maintaining a cumulative student satisfaction rating of 96.7%.• Fulfilled 54 training engagements in 2004, contributing $300,000 to overall department revenue.• Worked with course development staff and customer contacts to scope and develop custom training plans and outline training objectives and class content.
2002 - 2004
~2 yrs
Team & coworkers
Colleagues at InfoWorks, Inc.
Other employees you can reach at infoworks-tn.com. View company contacts for 124 employees →
MT
Mike Taylor
Colleague at Infoworks, Inc.Brentwood, Tennessee, United States
View →
MB
Michaela Butler
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
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EK
Ellen Kincaid
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
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DW
Dwayne W.
Colleague at Infoworks, Inc.Pasco, Washington, United States
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EB
Eddie Bailey
Colleague at Infoworks, Inc.Fairview, Tennessee, United States
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CA
Crm Admin
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
EP
Eric Paisley
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
KP
Kimberly Pineda
Colleague at Infoworks, Inc.Franklin, Tennessee, United States
View →
JR
Julia R.
Colleague at Infoworks, Inc.Nashville Metropolitan Area, United States
View →
CS
Chandler Schultz
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
Mike Taylor
Colleague at Infoworks, Inc.Brentwood, Tennessee, United States
View →
MB
Michaela Butler
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
EK
Ellen Kincaid
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
DW
Dwayne W.
Colleague at Infoworks, Inc.Pasco, Washington, United States
View →
EB
Eddie Bailey
Colleague at Infoworks, Inc.Fairview, Tennessee, United States
View →
CA
Crm Admin
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
EP
Eric Paisley
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
KP
Kimberly Pineda
Colleague at Infoworks, Inc.Franklin, Tennessee, United States
View →
JR
Julia R.
Colleague at Infoworks, Inc.Nashville Metropolitan Area, United States
View →
CS
Chandler Schultz
Colleague at Infoworks, Inc.Nashville, Tennessee, United States
View →
2 education records
Lenny Durrough, Mba education
Bs | Bachelor Of Science
Mba | Master Of Business Administration, Information Technology
FAQ
Frequently asked questions about Lenny Durrough, Mba
Quick answers generated from the profile data available on this page.
What company does Lenny Durrough, Mba work for?
Lenny Durrough, Mba works for InfoWorks, Inc..
What is Lenny Durrough, Mba's role at InfoWorks, Inc.?
Lenny Durrough, Mba is listed as Customer Success Leader | Enterprise Software - Saas | Operations Executive | Speed and Strength Coach at InfoWorks, Inc..
What is Lenny Durrough, Mba's email address?
AeroLeads has found 1 work email signal at @infoworks-tn.com for Lenny Durrough, Mba at InfoWorks, Inc..
What is Lenny Durrough, Mba's phone number?
AeroLeads has found 3 phone signal(s) with area code 615, 978 for Lenny Durrough, Mba at InfoWorks, Inc..
Where is Lenny Durrough, Mba based?
Lenny Durrough, Mba is based in Nashville Metropolitan Area, United States while working with InfoWorks, Inc..
What companies has Lenny Durrough, Mba worked for?
Lenny Durrough, Mba has worked for Infoworks, Inc., Alvaria, Inc., Aspect Software, and C3 Consulting.
Who are Lenny Durrough, Mba's colleagues at InfoWorks, Inc.?
Lenny Durrough, Mba's colleagues at InfoWorks, Inc. include Mike Taylor, Michaela Butler, Ellen Kincaid, Dwayne W., and Eddie Bailey.
How can I contact Lenny Durrough, Mba?
You can use AeroLeads to view verified contact signals for Lenny Durrough, Mba at InfoWorks, Inc., including work email, phone, and LinkedIn data when available.
What schools did Lenny Durrough, Mba attend?
Lenny Durrough, Mba holds Bs | Bachelor Of Science from Belmont University.
What skills is Lenny Durrough, Mba known for?
Lenny Durrough, Mba is listed with skills including Business Analysis, Enterprise Software, Management Consulting, Professional Services, Change Management, Business Process Improvement, Requirements Analysis, and Software Implementation.
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