Lenny Lapolla Email & Phone Number

Lake City, Seattle

Owner of Lucky Leo's, an independent, small reselling business in Seattle. Lucky Leo's specializes in the reselling of assorted goods, not limited to Electronics, Collectibles Housewares, and hard to find items. Lucky Leo's started in 2010 as a small eBay store where random items would be listed from time to time and has grown into a full time business with items being sold on eBay, Amazon, Craigslist, OfferUp, Facebook and recently, an expansion into a retail storefront. We take great pride in what we sell and are always striving to find the best products for our customers. As a re-seller, we take what many people deem as garbage and turn it back into viable, usable products that fill a void in the retail marketplace. Not only keeping the landfills a little less full, but connecting people with quality products they are looking for at very reasonable prices. Visit us as www.luckyluckyleos.com or stop in our retail location in the Lake City neighborhood of Seattle!

Big Fish

Team lead for the Cloud Gaming QA team. Responsible for managing workflow and queue to support the release of one game per day into the streaming service as well as to support multiple device platform testing and foreign language site content.Day to day duties include:Preparing, testing and documenting the performance of the service on new device platforms. Managing deployment specialists, SDE's and game testers to appropriately manage content throughput. Maintain and develop standards for tracking bugs in Jira and game tracking through SharePointMaking strategic decisions regarding the viability of the service in certain marketsDocument internal processes for consistency and team collaborationPrepare and present daily and historical metrics spreadsheets to inform executive team decisionsWork directly with SDET's, SDE's, Server engineers, Client developers and IT teams to prepare and track releases as well as identify and resolve service bugs.Responsible for employee time cards, goals, hiring etc.

Greater Seattle Area

• Provide advanced technical support for customer support reps• Responsible for creating and maintaining troubleshooting and informational resources for reps• Provide Co-pilot (remote connection) support for special case customers• Work with internal teams (Game Manager, QA, etc.) to ensure proper tool development and to minimize CS impact from new releases etc• Develop and deliver workshops, training and individual rep development• Selected reps for and outlined the structure of an advanced tech team in the Ireland office.

•Maintained and managed professional recording studio in Seattle•Organized, supported & guided creative talent and produce musical products•Cared for promotion, advertising, recording, and publication of new artist work•Responsible for managing a team of student interns

•Worked independently to solve complex system integration problems to provide solutions for government contracted surveillance design contracts. •Marketing design and website development using Adobe Creative Suite (Photoshop, Dreamweaver) for commercial products. •Created and tested a wide variety of hardware and software surveillance technology products.•With Industrial Security clearance, worked on classified federal government contracts

Ma, Music Technology

Cisco Certified Network Associate Certificate, Cisco Networking Certification Program

Network & Server Administration Certificate, Microsoft Networking Certification Program

Bachelor Of Science, Audio Engineering Technology

Activities and Societies: Audio Engineering Society Resident Assistant

Graduate Studies, Music Technology