Lenny Leach Email & Phone Number

I am a motivated professional with 8+ years of technical support operations and team leadership experience. Recognized for demonstrating a natural aptitude for efficiently resolving complex technical issues, as well as for ensuring the delivery of a world-class customer experience and directing and coaching high-performing team members, I have a verifiable history of contributing directly to customer satisfaction throughout my career. As such, I have consistently exceeded performance goals and I am adept at effectively navigating complex situations. Professional focal points include technical issue resolution, troubleshooting, staff training & development, performance assessment, information management, VIP client relations, Windows, Linux, and macOS knowledge, BCDR, networking, helpdesk operations, escalation management, and customer service. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as professional acumen, strategy development, and resource management to support efficiency and quality. Colleagues describe me as a progressive, driven, down-to-earth, leader and technical expert who can be relied on to offer superior solutions that deliver high-quality results.