Lead Convergence Engineer at the Hospital for Special Surgery, NYC.

MAC completions; Troubleshooting; Switch Administration; Cutovers; and New Installations

Various contracts- Applications
- Network Infrastructure Services
- Training and Education

Working for AT&T Global Services - Oakton Campus• Problem Solving/Troubleshooting – VOIP; ATM; Private Line; IP; Voice services• Monitoring and Management of Trouble Tickets - BMC Remedy ver.7.6.04 SP3; BMP• 24X7 Coverage• Customer Interaction – interfacing with all levels of management

I sold new Volkswagen cars. The skills consisted of greeting, investigating, building rapport, explaining and demonstrating product, negotiating price and maintaining customer relations.

I sold new Infiniti cars. The skills consisted of greeting, investigating, building rapport, explaining and demonstrating product, negotiating price and maintaining customer relations.

Worked at the Mitre Corp. - McLean CampusServed as a Siemens PBX and Avaya VOIP specialist to monitor the ticket queue in the BMC Remedy system, in order to meet predetermined SLA's and prevent back log. Assisted in the migration project of the Mclean Campus to a VOIP solution.TasksMigrated over 4000 Siemens lines to Avaya VOIP• Telephony Systems – Avaya Communications Manager 5.2; Siemens Hi-Com and Hi-Path; Tone Commander• Voice mail Systems – Avaya Modular Messaging 5.2; Siemens XpressionsCompleted over 2000 MAC requests and resolved over 1500 troubles Tier 1 and Tier 2 on all telephony and voice mail systems• Ticket Tracking System – BMC Remedy 7.1Moved 36 T1’s from Siemens hardware to Cisco gateways.• Project – Internal hot cut of pre-existing vendor provided circuitry.

Title change due to departmental restructuring, duties remained the same as my previous position below; continued Tier 1 and Tier 2 support.TasksInstalled, configured, tested and maintained the company’s telecommunications systems:• Telephony Systems – Cisco Unified Communications Manager 4.0 and Etrali Trading System (inventory, licenses, and trouble management. • Audio Conferencing – Verizon Business

Responsibilities increased to include network port management, desktop troubleshooting in Microsoft Office XP, PC builds, network password resets, network monitoring, PBX and VOIP administration, video conferencing and video to the desktop.Tasks • Telephony Systems –Avaya PBX G3; Cisco Unified Communications Manager 3.3 and Etrali Trading System (inventory, licenses, and trouble management). • Mobile Devices – Verizon Wireless, AT&T and T-Mobile blackberries and cell phones, Broadband cards; BES server.• Cable TV – Time Warner Cable and Comcast, coaxial cable runs and terminations.• Video Conferencing – Polycom (IPVC).• Audio Conferencing – Verizon Business.• Voice Recording –Nice Recording Systems. • Voice Mail – Avaya Audix and Cisco Unity.• CDR – Proteus and MDSL/TEM databases.• Microsoft Office (Access, Excel, Power Point and Word).• Microsoft Visio• Workstation builds using Acronis True Image software.• Network management using Cisco Works• Data Centers, Remote Offices, Recovery Locations and Locally.• Programmed shared lines, partitions, routes, intercom groups, forwards and coverage, Cisco Unified Call Manager BATCoordinated installations, schedules and other needs with the Network/Desktop team:Coordinated vendor operations, including contract terms (services, pricing and SLA’s). Monitored trouble queue and maintained document tracking. (Magic Software)Configured and managed Cisco Unity Express for branch locations in two cities. (Houston and L.A.)• Voice Recording Storage and Retrieval: Racal Recorders via Logger patches, Nice Recorders via channel assigning and frame bridging.Developed and maintained the schedules, reports, presentations, logs and other documentations.• Microsoft Excel and Confluence Installed, tested and turned-up Data and Voice circuits (T-1’s, T-3’s, PRI’s, ISDN’s, DS1/DS3, Fast Ethernet, Gigabit, G shDSL).Structured wiring of the locations and constructed main frames and IDF’s. (CAT 5E/CAT 6)

In addition to my cable plant responsibilities, I was hired, full time and tasked with monitoring the ticket queue for MAC’s and troubles, coordinating and resolving them in a timely manner; I also implemented a mobile device system.TasksInstalled, configured, tested and maintained the company’s telecommunications systems: • Telephony Systems – Avaya PBX G3; Cisco Unified Communications Manager 3.3 and Etrali Trading System (inventory, licenses, and trouble management). • Mobile Devices – Skytel pagers, Blackberries and Nextel cell phones (PTT).• Cable TV – Time Warner Cable, RCN, coaxial cable runs and terminations.• Video Conferencing – Tandberg and Polycom• Audio Conferencing – AT&T and Global Crossing • Voice Recording – Racal and Nice Recording Systems. Assisted the helpdesk in providing end-user support by troubleshooting hardware/software problems pertaining to phones, workstations, servers, networking and other computer peripherals on the LAN and WAN:• Network management using Cisco Works.Coordinated installations, schedules and other needs with the Desktop team;Installed and maintained services for the BCP Team to aid them in handling public relations issues:• PA system• Emergency Audio Conference numbers• International mobile devices• Command CentersMonitored trouble queue and maintained document tracking:• ISISInstalled, tested and turned-up Data and Voice circuits: • POTS, T-1’s, BRI’s, ISDN’s, Fast Ethernet, DSL, Private WiresWired the locations and constructed main frames and IDF’s.• CAT 5/CAT 5E

Brought on board to supervise the cabling project on the newly renovated office location. Duties included coordination with the vendor, collection of test results and verification of completed repairs, meeting schedule requirements.TasksInstalled, configured, tested and maintained the company’s telecommunications systems: • Telephony Systems – Avaya PBX G3; IPC Trading System and Etrali Trading System (inventory, licenses, and trouble management). • Mobile Devices – Skytel pagers • Cable TV – Time Warner Cable {coaxial cable runs and terminations}.• Video Conferencing – Tandberg • Audio Conferencing – AT&T• Voice Recording – Racal • Voice Mail – Avaya• CDR – C.A.S.H.Assisted in the design of telecommunications infrastructure projects, from inception to installation, by building a schedule and financial plan and managing the implementation:• Microsoft Office (Excel, Power Point and Word).Assisted the helpdesk in providing end-user support by troubleshooting hardware/software problems pertaining to phones;Completed MAC’s, hardware and facility installations:• Data Centers, Trading Floors, etc.• Programming bridged appearances, coverage paths, hunt groups, etc.Coordinated vendor operations• Building access• Trouble reporting, monitoring up to resolutionMonitored trouble queue • TSRResponsible for recording, storage and retrieval of trader and affiliated department’s conversations: • Racal Recorders via Logger patches and frame bridging.Maintained knowledge of current advancements in technology as it relates to telecommunications.Developed and maintained the schedules, reports, presentations, logs and other documentations.• Microsoft Excel, Installed, tested and turned-up Data and Voice circuits. • POTS, ISDN’s, Fast Ethernet, DSL,Wired the locations and constructed main frames and IDF’s.• CAT 5• Fiber Optics• Coaxial