Leonard Johnson Email & Phone Number

New York, NY, US

Boston, Massachusetts, US

Lead Convergence Engineer at the Hospital for Special Surgery, NYC.

MAC completions; Troubleshooting; Switch Administration; Cutovers; and New Installations

Hanover, MD, US

Various contracts- Applications - Network Infrastructure Services - Training and Education

Alpharetta, Georgia (GA), US

• Working for AT&T Global Services - Oakton Campus
• Problem Solving/Troubleshooting – VOIP; ATM; Private Line; IP; Voice services
• Monitoring and Management of Trouble Tickets - BMC Remedy ver.7.6.04 SP3; BMP
• 24X7 Coverage
• Customer Interaction – interfacing with all levels of management

I sold new Volkswagen cars. The skills consisted of greeting, investigating, building rapport, explaining and demonstrating product, negotiating price and maintaining customer relations.

I sold new Infiniti cars. The skills consisted of greeting, investigating, building rapport, explaining and demonstrating product, negotiating price and maintaining customer relations.

• Worked at the Mitre Corp. - McLean CampusServed as a Siemens PBX and Avaya VOIP specialist to monitor the ticket queue in the BMC Remedy system, in order to meet predetermined SLA's and prevent back log. Assisted in.
• Telephony Systems – Avaya Communications Manager 5.2; Siemens Hi-Com and Hi-Path; Tone Commander
• Voice mail Systems – Avaya Modular Messaging 5.2; Siemens XpressionsCompleted over 2000 MAC requests and resolved over 1500 troubles Tier 1 and Tier 2 on all telephony and voice mail systems
• Ticket Tracking System – BMC Remedy 7.1Moved 36 T1’s from Siemens hardware to Cisco gateways.
• Project – Internal hot cut of pre-existing vendor provided circuitry.

Paris, FR

• Title change due to departmental restructuring, duties remained the same as my previous position below; continued Tier 1 and Tier 2 support.TasksInstalled, configured, tested and maintained the company’s.
• Telephony Systems – Cisco Unified Communications Manager 4.0 and Etrali Trading System (inventory, licenses, and trouble management.
• Audio Conferencing – Verizon Business

Paris, FR

• Responsibilities increased to include network port management, desktop troubleshooting in Microsoft Office XP, PC builds, network password resets, network monitoring, PBX and VOIP administration, video conferencing and.
• Telephony Systems –Avaya PBX G3; Cisco Unified Communications Manager 3.3 and Etrali Trading System (inventory, licenses, and trouble management).
• Mobile Devices – Verizon Wireless, AT&T and T-Mobile blackberries and cell phones, Broadband cards; BES server.
• Cable TV – Time Warner Cable and Comcast, coaxial cable runs and terminations.
• Video Conferencing – Polycom (IPVC).
• Audio Conferencing – Verizon Business.

Paris, FR

• In addition to my cable plant responsibilities, I was hired, full time and tasked with monitoring the ticket queue for MAC’s and troubles, coordinating and resolving them in a timely manner; I also implemented a mobile.
• Telephony Systems – Avaya PBX G3; Cisco Unified Communications Manager 3.3 and Etrali Trading System (inventory, licenses, and trouble management).
• Mobile Devices – Skytel pagers, Blackberries and Nextel cell phones (PTT).
• Cable TV – Time Warner Cable, RCN, coaxial cable runs and terminations.
• Video Conferencing – Tandberg and Polycom
• Audio Conferencing – AT&T and Global Crossing

• Brought on board to supervise the cabling project on the newly renovated office location. Duties included coordination with the vendor, collection of test results and verification of completed repairs, meeting schedule.
• Telephony Systems – Avaya PBX G3; IPC Trading System and Etrali Trading System (inventory, licenses, and trouble management).
• Mobile Devices – Skytel pagers
• Cable TV – Time Warner Cable {coaxial cable runs and terminations}.
• Video Conferencing – Tandberg
• Audio Conferencing – AT&T