Lenora Miller, Mhrm Email & Phone Number

Morristown, New Jersey, Us

•Ensure the administration of all benefits programs – comply with ERISA, FMLA, ADA, Section 125, ACA, HIPAA and other current (and future) federal, state, and local regulatory and compliance requirements.•Subject matter expert and resource to the company’s human resource community on benefits policies, programs and contracts interpretation, procedures, and processes.•Coordinate implementations of new plans, and provide suggestions for plan design and/or administrative enhancements in line with best practices to meet objectives.•Assist with transition from PeopleSoft based Human Resource Information System to Oracle Cloud.

Morristown, Nj, Us

•Managed all types of workplace absence claims (FMLA, disability, worker’s compensation, military, personal leave) covering 4,000 U.S. employees, while applying transitional/return-to-work initiatives.•Answered all benefit inquiries, monitored/tracked benefit payments, and ensured all files are documented in detail. Coordinated activities with departments and vendors and aided in resolving any work/benefits issues.•Played key role in partnering with leaders, aiding vendors, and provided guidance to employees during implementation of new vendor from Hartford to MetLife.•Managed claims to ensure payment, compliance, and appropriateness identify opportunities for transitional/return-to-work and interactive ADA process for reasonable accommodation.

Heerlen, Limburg, Nl

•Coordinated appropriate candidate pre-employment background checks and drug testing with external vendor.•Monitored completion of pre-employment screening, reviewed/assessed pre-employment screening results including completion of the Sterling background check, as well as clearance by Occupational Health.•Supported the Global Mobility team during international hiring and provided guidance on US hiring procedures and ensure consistency.

Chicago, Il, Us

•Responsible for ensuring that all areas of ongoing service delivery work smoothly and result in high-quality service for health and welfare benefits plan sponsors and participants.•Including overseeing project scheduling, capacity utilization management working with internal technology groups and delegating work to meet high quality client deliverable standards.•Supervise (3) Benefits Operations Analysts responsible for benefit plan administration ongoing processing, issue resolutions, data quality and system issue submissions to technology support team.•Develop and deliver client-specific operational training for Benefits Analysts to ensure ongoing adherence to business best practices and standard operating procedures to maintain high quality deliverables. Manage health and welfare business processes for the purpose of identifying process improvements, tracking issue trends, recommending solutions and maintaining documentation databases.•Act as liaison between internal and external customers such as Morgan Stanley.

Ridgefield Park, Nj, Us

•Provided services to all employees and vendors for medical/dental/401(k)/flexible spending.•Administered the daily benefit enrollment process, including onboarding new hires, terminations and conducted new employee benefits orientations.•Collaborated with HR Business partners and onsite HR Service Center to deliver benefit program management.•Performed administrative requirements ensuring maintenance of HRIS database records using query/management reporting.•Reviewed payroll change reports for accuracy related to benefit deductions and data reconciliation between payroll and benefit vendors.

Woking, England, Gb

•Created and ran queries, extracted data and reports from SAP, and satisfied array of pension and benefits compliance, reporting, and statistical requirements. •Partnered with and supported Manager of Pension Administration and Head of Benefits. Determined reporting needs, and updated employee communications and required government filings (annual pension funding notices, form 5500, pension statement format and content changes).•Updated, maintained, and delivered accurate vendor files and interfaces, secured files to actuary for quarterly pension statements, benefit census files, and service dates•Performed administration of service date policies and served as subject matter expert for internal team.•Developed and maintained financial reconciliations for pension plan trust, ensured participant records and trust account activities balanced. Researched and resolved differences with plan trustee and record keeper and maintained accuracy.Competencies Human Resources Capacity Service Orientation Strategic Thinking Decision Making Financial Management Results Driven

Woking, England, Gb

Served as liaison between the insurance carrier and employees to settle claims and billing issues. Administered company’s health plan and respond to any questions from employees concerning coverage and paycheck deductions. Dispensed information regarding health insurance, dental insurance, retirement plans and flexible spending accounts. Administered 401k savings plan enrollments, verifications and problem resolution with external carriers / vendors.•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.•Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluation.•Delivered outstanding service, exceed expectations and build long-term loyalty.

Master’S Degree, Human Resources Management

Bachelor’S Degree, Business Management