Lenora Mitchell Email & Phone Number

Schaumburg

-Works in partnership with campus leadership to schedule parent information sessions.-Serves as point person for Marketing/Development to create campus specific marketing information/flyers in a timely manner.-Coordinates with CMO Admissions on application specific information to be presented at parent information sessions.-Schedules, publicizes and.

Greater Chicago Area

Basic support for Siemens/Avaya Call manager (new hires, MACD, Name changes, password resets).Receive, prioritize and responded to incoming calls, service now tickets and/or emails regarding equipment and/or connectivity problems daily.Installing, operating and maintaining telephone and some data communications systems for corporate.

Lincolnshire, IL

Coordinated, reviewed, and performed all moves, adds, and changes required.Processed service disconnects for voice and data circuits (PRI, BRI, DS0, DS1, DS3 OC3, OC12 and OC48. Interfaced with vendors through completion of test and turn up.Responsible for monitoring alarm lines, maintain records maintenance and activities and coordinating service order.

Burr Ridge, IL

Provide software support of CD/DVD programs, and online application platforms such as GDP11, Simnet, EZ Test, Skill Builder, Medisoft 16-17 and GDP10-11.Handle incoming calls from instructors, school administrators, and students. Handled self-service email cases, providing resolutions for software issues. Performs remote sessions to provide complete.

Arlington Heights, IL

Assisted customers with site navigation, support and account setup.Fulfilled service request such as account reactivation and billing.Provided technical support for our web-based payroll solution, including PDF issues and browser configuration.

Followed all help desk policies and procedures for making system changesInstalls and configures new PCs and peripheral equipment and performs upgrades per policy.Promptly, courteously, and accurately records help desk request.Reviews system functions and completed unique and complex tasks as necessary.Assisted with monitoring status and health of systems.

Greater Chicago Area

Developed and coordinated timely interview schedules for candidates utilizing the client’s internal email calendar technology. Managed any scheduled changes and modify the schedule accordingly.Emailed resumes (and any other required documents) and interview schedule to the interview team and candidates.Communicated directly with candidates and coordinate.

Worked for a profit based/non profit based business within a 6 month timeline. My objective was to enhance my skill set, absorbing all pertinent areas of interest.

Greater Chicago Area

Held responsibility for hiring, training, coaching, developing and motivating staff. Foster a wellness culture creating an environment of continuous process improvement and implementing changes. Provided strong competency required for mentoring agents to continually improve personal and team performance.Responsible for team’s performance, production.

Oak Brook, IL

Held responsibility for providing first level customer support to homeowners.Effectively using business standard oral and written communication skills on a daily basis.Responsible for completing adds, changes and/or cancellations request as required.Provided software training and development for new employees.Scheduled breaks, administered task assignments.

Arlington Heights, IL

Responsible for providing first level customer support while; opening trouble tickets and effectively troubleshooting voice services (POTS lines, PRI, Long Distance, T1’s and IVAD).Responsible for monitoring alarm lines, maintain records maintenance and activities and coordinating service order activities with ILEC’s, CLEC’s IXC’s.Worked in conjunction.