Lenora Mitchell Email & Phone Number

Schaumburg

-Works in partnership with campus leadership to schedule parent information sessions.-Serves as point person for Marketing/Development to create campus specific marketing information/flyers in a timely manner.-Coordinates with CMO Admissions on application specific information to be presented at parent information sessions.-Schedules, publicizes and communicates all information session dates with parents-Works with operations manager/director to plan logistics of parent information sessions-Coordinates parent and student engagement activities during summer months

Greater Chicago Area

Basic support for Siemens/Avaya Call manager (new hires, MACD, Name changes, password resets).Receive, prioritize and responded to incoming calls, service now tickets and/or emails regarding equipment and/or connectivity problems daily.Installing, operating and maintaining telephone and some data communications systems for corporate headquarters.Responsible for receiving logs and addresses reports along with reported problems or complaints.Managed and administered devices and services of the department apart from maintaining an inventory of the active service accounts and the equipment accounts.Assist the telecom manager with vendor relations and communications.Effectively manages customer requests in a timely manner, documenting all support calls appropriately.Provides training for employees to use telephone and Voice Mail systems.Opens, updates and provides follow ups with status information on service tickets within our database.Generated statistical reports for the management as and when requested or ordered.Assisted with conversion projects and worked with vendors through completion of test and turn up.

Lincolnshire, Il

Coordinated, reviewed, and performed all moves, adds, and changes required.Processed service disconnects for voice and data circuits (PRI, BRI, DS0, DS1, DS3 OC3, OC12 and OC48. Interfaced with vendors through completion of test and turn up.Responsible for monitoring alarm lines, maintain records maintenance and activities and coordinating service order activities with ILEC’s, CLEC’s IXC’s.Managed incident and problem tickets with updated status relevant to the manage condition.Knowledge of service orders; facility orders, circuit orders, FOC, CFA, DLR and ASR’s.Maintained workload through queue, detailing each ticket with notes of steps taken, test results and resolution data..Participated and represented the Network Data team in multi-platform troubleshooting effortsRecommended improvements to enhance technical capabilities of the system and reduce operating costs.Processed request for new service and LNP orders for corporate divestitures and store closures..Worked in conjunction with internal technicians, external service providers and engineers to troubleshoot and resolve provisioning issues.Maintained communication with engaged vendors during incident and problem management.Maintained and initiates documentation, including procedures and diagrams.Assisted with acquisition projects, porting lines and migrations.

Burr Ridge, Il

Provide software support of CD/DVD programs, and online application platforms such as GDP11, Simnet, EZ Test, Skill Builder, Medisoft 16-17 and GDP10-11.Handle incoming calls from instructors, school administrators, and students. Handled self-service email cases, providing resolutions for software issues. Performs remote sessions to provide complete support for students installing software.Resolving issues involving account creation, network connectivity, registration and navigation within online platforms.

Arlington Heights, Il

Assisted customers with site navigation, support and account setup.Fulfilled service request such as account reactivation and billing.Provided technical support for our web-based payroll solution, including PDF issues and browser configuration.

Followed all help desk policies and procedures for making system changesInstalls and configures new PCs and peripheral equipment and performs upgrades per policy.Promptly, courteously, and accurately records help desk request.Reviews system functions and completed unique and complex tasks as necessary.Assisted with monitoring status and health of systems at multiple locations, or that affect multiple locations.Made recommendations and follows through when problems arise.Performs analytical, technical, and administrative work in planning and installation of new and existing systems.Responded to PC/Novell support issues and provides guidance to others on such issues

Greater Chicago Area

Developed and coordinated timely interview schedules for candidates utilizing the client’s internal email calendar technology. Managed any scheduled changes and modify the schedule accordingly.Emailed resumes (and any other required documents) and interview schedule to the interview team and candidates.Communicated directly with candidates and coordinate all related travel arrangements following the clients corporate travel guidelines.Communicated with contingency agencies (when used) and shared interview schedule details and information accordingly.Electronically provided the candidate with the approved company application and related reading materials.Updated the client database appropriately and in a timely manner.Escorted the candidate to interviews on the day of on-site meetings and manage the candidate care aspect of the candidates’ interview day.Collected hard copy applications and related materials and file accordingly.Scheduled all preparation meetings with the appropriate Recruitment Relationship Manager.Created offer letters using the clients HR systems and obtain the necessary approvals. Ensure all information is accurately reflected and all supporting documentation is provided.

Worked for a profit based/non profit based business within a 6 month timeline. My objective was to enhance my skill set, absorbing all pertinent areas of interest.

Greater Chicago Area

Held responsibility for hiring, training, coaching, developing and motivating staff. Foster a wellness culture creating an environment of continuous process improvement and implementing changes. Provided strong competency required for mentoring agents to continually improve personal and team performance.Responsible for team’s performance, production, quality and adherence to policies and procedures, including developing reasonable expectancies and goal setting.Acted as intermediary between homeowners and potential buyers, handling escalated calls and other sensitive situations. Able to provide management with timely, relevant and accurate reporting of activities and production statistics.Communicated frequently across departmental lines, interacted with all levels of associates, management and outside vendors. Contacts involved planning and preparation of communications requiring skills such as tact, persuasion and/or negotiation to accomplish identified objective

Oak Brook, Il

Held responsibility for providing first level customer support to homeowners.Effectively using business standard oral and written communication skills on a daily basis.Responsible for completing adds, changes and/or cancellations request as required.Provided software training and development for new employees.Scheduled breaks, administered task assignments and project duties.Providing support to listing agents and showing agents, managing and coordinating schedules for property viewings.Responsible for hiring, coordinated development team meetings and individual performance reviews.Monitored and resolved performance behavior and attendance issues.Ordered inspections and review contractor and owner’s statements to ensure loan is in balance

Arlington Heights, Il

Responsible for providing first level customer support while; opening trouble tickets and effectively troubleshooting voice services (POTS lines, PRI, Long Distance, T1’s and IVAD).Responsible for monitoring alarm lines, maintain records maintenance and activities and coordinating service order activities with ILEC’s, CLEC’s IXC’s.Worked in conjunction with internal technicians, external service providers and engineers to troubleshoot and resolve severity 1 issues.Responsible for ensuring customers SLA's would be met under repair guidelines as required.Responsible for managing vendors to resolve high priority maintenance problems in a timely manner.Handle initial fault isolation, proactive maintenance, status of voice circuits, and monitoring customer network equipment.Responded quickly to resolve all alarm conditions and severity 1 issues.Assisted in rapid assessment of both the nature and severity of customer problems and initiated calls to various support organizations.Expedited trouble tickets and request as needed.Ability to navigate through the Nortel DMS 500 switching System.