Kitchen Manager

Advanced technical support. Identified appropriate resources and work with them to resolve any open data-related issues, decisions or research items.•    Interacted with customers to provide information in response to Inquiries about products and services.•    Imparted knowledge enabling a member services representative to be actively taking customer calls within two weeks•    Responsible for handling all escalated member calls•    Responded to and resolved customer inquiries/issues by handling incoming customer phone calls and electronic mail•    Conducting regular phone conferences to ensure customer satisfactionAccount Specialist ( retention) Answered an average of 50-100 calls per day by addressing customer inquiriesSolving problems and providing new product informationProvided an elevated customer experience to generate a loyal clientèleEnsured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Communicate to customers over the phone, email or chat to resolve their questions or concernsAccurately document and update customer records in the computer system Upsell products or services to customers, if appropriateRemain calm and helpful even when dealing with upset customersEscalate customer complaints and/or calls to  management when necessaryProvide feedback and recommendations to management on ways to improve

Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service. Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.