Andrea Lenora Kee Email & Phone Number

Durham, Nc, Us

 Collaborate with cross functional teams to drive experience and business outcomes Provide program management for key system wide upgrades and integration Provide relevant data and analytics to improve customer experience in comprehensible format

Chapel Hill, Nc

 Development and sustainment in the reduction of Central Line Associated Bloodstream Infections (CLABSI) rates from 10.21 to 1.86 per 1000 patient days Reduction in nursing turnover from 41% to 9.4% Increase in nursing certifications from 21% to 56%

Cary, Nc

 Provided the implementation of standardized workflows for patient scheduling Reduction in patient no-show appointments from 39% to 12%

Chapel Hill, Nc 27514

 Increase in prior authorizations for patient procedures from 46% to 91% Reduction in NC Medicaid claim denials over 61% Revenue increase from a 1.6 Million deficit to 4.2 Million profit

Durham Bulls, Durham Nc

Manage time and attendance review, complete inventory, maintain spreadsheets and deadlines. Create and maintain schedules and calendars for over 100 employees & volunteers. Annual departmental budget preparation; monthly budget variance analysis; contract management; invoice development and management, departmental recruitment requests; adjustment audits; daily/weekly/monthly financial reporting/trending analysis; weekly time-keeping/overtime analysis/management, employee quarterly/annual… Show more Manage time and attendance review, complete inventory, maintain spreadsheets and deadlines. Create and maintain schedules and calendars for over 100 employees & volunteers. Annual departmental budget preparation; monthly budget variance analysis; contract management; invoice development and management, departmental recruitment requests; adjustment audits; daily/weekly/monthly financial reporting/trending analysis; weekly time-keeping/overtime analysis/management, employee quarterly/annual evaluation tracking and coordination of departmental activities. Manage schedules for media and press staff. Balance revenue cash/credits and invoices, Interact daily with staff, outside vendors and customers, resolve conflicts, ensure customer service satisfaction, motivate team, enforce policies, prioritize work flows, Communicate between external agencies and executives, both written and verbal.Maintain credentialing for all staff with state and federal regulations for bar tending and the serving of alcoholic beverages. Provide guidance to employees with check requests. Manage multiple tasks such as; selecting/hiring, training and evaluating staff. Recruitment, hiring, training, evaluating, counseling, disciplining, and ensuring staff meet quality company goals, building relationships with vendors, customers and employees. Approving time off requests assuring there is appropriate coverage. Conduct interviews and assisting in the hiring decisions for the administrative team. Assess training needs of staff on training/developmental programs as well as distributing educational information to the team in support of these programs. Training/curriculum responsibilities besides instruction include the development of content and tools to support operational excellence relative to best practices, policies, customer service, communication, workflow, reporting, metrics, and outpatient-specific personnel, finance and operational management. Show less

Raleigh-Durham, North Carolina Area

HP Enterprise Services: Insurance Analyst for NC Medicaid and NC Health ChoiceProvide customer support to enrolled NC Medicaid Providers with claim submission, denials, prior approval & adjustmentsVerification of insurance eligibility, benefits, prior authorizations for hospitals & physicians on patients; Review & process all claims for Skilled Nursing Facilities & Adult Care Homes & approve medical necessity; to gather & research bulletins, updates & changes of policies & procedures… Show more HP Enterprise Services: Insurance Analyst for NC Medicaid and NC Health ChoiceProvide customer support to enrolled NC Medicaid Providers with claim submission, denials, prior approval & adjustmentsVerification of insurance eligibility, benefits, prior authorizations for hospitals & physicians on patients; Review & process all claims for Skilled Nursing Facilities & Adult Care Homes & approve medical necessity; to gather & research bulletins, updates & changes of policies & procedures with NC Medicaid Resolve unpaid Medicaid Claims and/or provide fee schedule/break down of how the Medicaid claims paid; Assist with organizing human resource & personnel records, verify, scan, upload & organize documents electronically; Assist with organizing medical/client records; Check all documents to verify they are in compliance; Scan all documents onto a server to allow on line repository; Develop operations procedures, forms and systems specific to the company; Numerous other clerical duties (i.e. prepping, faxing, data entry, etc.)Train new employees, assist with quality control and implemations of new procedures & protocolsContracted both onsite & offsite at Bayer Crop & Science/UNC Hospital/Wake County Human Services with these companies and other confidential government agencies. Training/curriculum responsibilities besides instruction include the development of content and tools to support operational excellence relative to best practices, policies, customer service, communication, workflow, reporting, metrics, and outpatient-specific personnel, finance and operational management. Show less

Raleigh-Durham, North Carolina Area

Onboarding of physicians, therapists, psychologists others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messagesaccording to practice communication standardsAssist Therapists/Psychologists with OPT, CST and IIHS Assist Program Supervisor and Senior Qualified Professionals with Intakes and Referrals; Verification of insurance eligibility, benefits, prior authorizations for hospitals & physicians on… Show more Onboarding of physicians, therapists, psychologists others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messagesaccording to practice communication standardsAssist Therapists/Psychologists with OPT, CST and IIHS Assist Program Supervisor and Senior Qualified Professionals with Intakes and Referrals; Verification of insurance eligibility, benefits, prior authorizations for hospitals & physicians on patients; Manage all Client Charts / Audit all staff progress notes; Develop operations procedures, forms and systems Plan, develop and facilitate changes in procedures, forms, practices and work flows Expedite communication between upper level management and general personnel Assist with billing and accounts payable and client eligibilityCreate new procedures and protocols based on productivity and billing measures to enhance the quality of care and documentationProvide training for both new and existing employees with development and updates to NC Medicaid and Medicare guidelines Show less

Bachelor’S Degree, Business Administration And Management, Healthcare

Education record