Lenore Loveless work email
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Professional senior business analyst and manager with 20+ years of experience in banking, investments, and fintech performing data analysis, requirements gathering, documentation, and stakeholder engagement. Skilled liaison between business and end user and technical teams to ensure clear communication and mutual understanding of project requirements and goals. Highlights of project participation and experience include but not limited to: Build-out online brokerage platform | migrate bank/brokerage online services to new platform | change/update APIs, webservices, and microservices | cloud migration | enhance business processes, implement changes or fixes to existing services/platform | build new products, services, or offerings | launch mobile capabilities | replace support applications at end-of-life | update user interfaces | build-out new contact centers
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Senior Business AnalystSphereHarrisburg, Nc, Us
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Senior Business AnalystExous Jan 2016 - PresentCharlotte, North Carolina, United StatesExous is a professional services firm specializing in AWS solutions from data migration and serverless computing to AWS application integration. I have worked as a senior business analyst for the last 8 years creating requirement documents to migrate operations from one platform to another and to update operations as changes are needed. -
Principal And Project ManagerRiperian,Inc 2011 - Jan 2016Principal and Project Manager focusing on online banking platform integration and enhancements and bank-brokerage client service delivery
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Svp, Investment Center ManagerBank Of America Mar 2007 - Sep 2011Managed Investment Call Center overseeing staff of 120+ associates, team managers and unit managers. Fostered environment to deliver superior customer service and fulfillment for both self-direct and full service brokerage customers while driving efficiency and growing the business through cross sales and referrals. -
Vp, Investment Center Unit ManagerBank Of America Mar 2006 - Mar 2007Waltham, MaLaunched new Investment Call Center to handle self-direct and full service brokerage accounts. Launch included recruitment of entire associate and management staff, partnering with work force management to develop hours of operation, staff schedules, etc., partnering with technology for equipment deployment and site build out, ensuring site compliance with all policies and procedures.Member of execution team for Zero-dollar trade campaign.Achieved 80% Associate Delight score in inaugural year.Conducted several site tours for various executives including CEO Brian Moynihan and Preferred & Small Business Executive Dean Athanasia.
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Investment Center Unit Manager, VpBanc Of America Investment Services Inc Aug 2005 - Jun 2006Created and managed Outbound Service & Sales Unit including recruitment, campaign creation, development of talking points and scripts and engaged compliance and various business partners to ensure adherence to all rules and requirements across all levels.Introduced Predictive Model campaign to reach out to existing clients in effort to conduct account wellness check-in and cross sell additional products and services, achieving marked uptick in account retention versus control group.Developed and executed new service to sales, cross sell, and referral programs.Created reporting used for daily management routines, associate incentive and executive reporting.
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Investment Center Group Manager, VpQuick & Reilly, Inc Jan 1998 - Aug 2005Managed several inbound and outbound service & sales teams including High Net Worth Team, Trade Teams, Client and Service Teams. Responsible for driving improvements in key call center metrics including phone metrics, referrals, operational risk, compliance, and client delight.
Lenore Loveless Skills
Lenore Loveless Education Details
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Economics; Business -
Economics
Frequently Asked Questions about Lenore Loveless
What company does Lenore Loveless work for?
Lenore Loveless works for Sphere
What is Lenore Loveless's role at the current company?
Lenore Loveless's current role is Senior Business Analyst.
What is Lenore Loveless's email address?
Lenore Loveless's email address is le****@****ian.com
What is Lenore Loveless's direct phone number?
Lenore Loveless's direct phone number is +170445*****
What schools did Lenore Loveless attend?
Lenore Loveless attended University At Buffalo, University At Buffalo.
What skills is Lenore Loveless known for?
Lenore Loveless has skills like Call Center, Customer Service, Series 24, Series 7, Series 63, Finra, Fixed Income, Wealth Management, Securities, Banking, Portfolio Management, Mutual Funds.
Who are Lenore Loveless's colleagues?
Lenore Loveless's colleagues are Jennifer Cerreta, Mba, Pmp, Charles Lane, Amy Bui, Kyle Voight, Joongil Jeremy Chung, Avantika Venkateswaran, Alex Gershman.
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