Lenore Miller Email & Phone Number

Newcastle, New South Wales, Australia

• Conduct change maturity audits, developing and executing strategic roadmaps to elevate organisational capability • Deliver change strategies for high-impact projects, including LMS implementation, cybersecurity education, customer eBilling, field service transformation, and GIS upgrades.• Build organisational change capability through tailored training, coaching, and tools, embedding change management into core processes.• Create instructional videos and resources to standardise and enhance the adoption of change management tools and methodologies.Key Achievements:• Achieved an increase from a maturity score of 1.7 to 2.68, surpassing national and international utilities averages.• Developed the Organisational Change Management Standard, embedding change management as a standard practice across all projects.• Established a Change Community of Practice, aligning initiatives with organisational values and fostering a culture of continuous improvement.• Led the implementation of a stores requisition app, replacing paper processes with a digital system that improved real-time stock visibility and operational efficiency streamlining inventory tracking, reducing delays, and enabling accurate procurement. • Collaborated with engineers to develop and embed a user-friendly change sizing tool, now a standard practice across projects.• Integrated change management as a standard expectation, achieving measurable improvements in engagement and project outcomes.• Eliminated negative feedback on change management, reflecting improved employee satisfaction.• Improved operational efficiency and data accuracy with innovative digital solutions, benefiting both frontline teams and organisational processes.

Newcastle, Australia

• Deliver leadership development, change management training, and business consulting services across a variety of industries.• Design and implement training programs to help organisations drive change and build capability.• Coach business owners to enhance their operations and scale their ventures.• Provide expertise in change management strategy, planning, and execution, including mentoring and coaching for leaders and teams.• Specialising in Human-Centered Design and leadership development, with a focus on building employee capability and fostering organisational growth.• Offer executive coaching and business consulting to enhance leadership and operational effectiveness.Key Achievements:• Authored two books: Ignite Your Business Mojo and Ignite Your Property Mojo, offering insights on business growth and resilience.• Delivered keynote addresses on navigating unexpected life changes, inspiring audiences at conferences and events.• Developed and rolled out a national training program for a major Australian bank, training sales teams across the country.• Featured as a guest on podcasts discussing communication and change management best practices.• Designed training programs that significantly boosted employee engagement and leadership capabilities.• Served as a guest panellist on change management for the Change Management Institute & Project Management Institute (CMI & PMI) event in Newcastle.

Australia

• Delivered Prosci's full suite of change management training programs across Australia and New Zealand, certifying professionals in best-practice methodologies.• Provided strategic advisory services, executive coaching, and stakeholder engagement to build internal change capabilities for clients across diverse industries, including government and financial services.• Coached and advised change managers and sponsors, conducting workshops, creating change plans, and ensuring alignment with organisational strategies.Key Achievements:• Mentored and certified four new instructors, all passing their audits on the first attempt.• Built a strong portfolio of repeat clients, earning a reputation for delivering exceptional value and results.• Earned "preferred advisor" status with several clients, consistently requested for repeat engagements.• Trained in the USA to become a certified Master Instructor, completing rigorous training and audits.• Introduced the Change Fundamentals Program, localising content and delivery to suit regional audiences, and trained internal teams for its rollout.

Melbourne

• Designed and delivered customised leadership and change programs for clients in government, financial services, higher education, and not-for-profits.• Facilitated DISC workshops and strategic leadership sessions to improve team performance and dynamics.• Co-authored reports for 360-degree assessments and employee surveys, presenting actionable insights to executive teams and boards.• Delivered public programs, including Dynamic Leader, The Feminine Leader, and Leader as Coach, with consistent high engagement from attendees.• Conducted change management, leadership, and cultural training, adapting materials to align with organisational needs.• Provided one-on-one coaching and strategic advice to senior leaders, presenting findings and recommendations to boards.Key Achievements:• Supported a large construction organisation in transitioning operational leaders into strategic leadership roles, enhancing their management capability.• Recognised for delivering impactful, strategic-level workshops that drove measurable outcomes for clients.

New Lambton

Working for one of Australia's Big 4 Banks, Lenore had the opportunity to apply her experience and skills with a hands-on approach. Lenore was responsible for coaching employees from ANZ's frontline on many areas of business performance such as sales performance, team cohesive and improving team culture. She was also able to leverage her change management skills as a strong leader of change through out numerous organisation wide changes effecting her team.Equipped with extensive experience and a proven track record in supporting improve team performance, she contributed to the improvement of overall performance management within her branch in New Lambton and other areas of ANZ. Piloting team performance programs in her branch, Lenore contributed positively through supporting the maintenance of culture and sustainable team performance.

Maitland

As a keen entrepreneur and business owner, Lenore opened the first Contours franchise in New South Wales Australia to become a 500 member studio. Her expertise in business and proven performance results saw her being sought out by other franchisees and business owners for business coaching and mentoring.Aligned with her passion for wellbeing and health, Lenore became a franchisee to support women as they achieved personal growth and development. Supported by Contours, Lenore provided education, empowerment and support to each of her members. Being able to start build and grow a successful business, Lenore is well-equipped with experience and business insights from the successful launch and growth of her franchise. For those looking for insights and guidance on their own business performance, contact Lenore for business coaching and support.

Hunter Valley, Nsw Australia

As a venture under Inspired for Life, Rent To Own Housing is a property investment company specialising in providing vendor finance. In her role as a director, Lenore undertook 30 vendor finance deals, delivering generous return on investment to investment partners, and significant profit margins for Rent to Own Business Housing itself.Lenore's portfolio diversification into property investment leveraged her skills and experience in the financial sector. Lenore was regularly sought out by other vendor finance business owners for business coaching and mentoring.Driven by her experience with Rent to Own Housing, Lenore published 'Ignite Your Property Investment Mojo' as an insightful tool for every aspiring property owner and property investor.

First Sales Coach for Commbank Retail NetworkWith the support of an innovative Area Manager Lenore was the first Sales Coach within Commbank's Retail network piloting numerous change programs. Including- new position descriptions for frontline staff, - the introduction of a coaching model for all people leaders- piloting the use of positive reinforcement strategies to impact employee behaviour- conducted skill gap analysis, designed and delivered training.As an Area sales coach, Lenore coached and trained front line staff and business managers across the areas of:- Business and Team Performance- Sales Performance Management- Business Mindset - Business Growth.

Design Thinking For Innovation

Prosci® Advanced Instructor, Change Management

Prosci® Certified Change Practitioner, Prosci® Change Management Certification Program

B.Soc.Sci, Sociology

Master Practitioner Of Neuro Linguistic Programming

Master Results Coaching Advance Neurological Repatterning Ericksonian Hypnosis Master Hypnosis

Platform And Presentation Skills

Certificate Iv In Assessment And Workplace Training

Disc Model Systems

Diploma, Relationship Counselling

250 hour intensive training program combining both experiential and theoretical process including the production of a clinical video.