Created the Outbound Product Management (OPM) Function & Team within Twilio's Comms Business Unit to better align Product Management with Go-To-Market across the entire product portfolio. As a team of subject matter experts OPMs drive strategy, identify opportunities for growth, build critical functions such as the Customer Advisory Board, engage with analysts, provide critical sales support and resolve complex cross-functional and cross-organizational challenges. Representing the Twilio SendGrid business unit (following the acquisition of SendGrid by Twilio) across major organizations that inform and define the messaging ecosystem through thought leadership, writing, presenting and evangelizing communication best practices. Helped build the Consumer Trust Business Unit within Twilio whose mandate was to ensure that all outbound communications, regardless of product, platform or channel, were legal wanted and secure thus furthering Twilio's promise of being the most trusted communication platform.Hired, planned and built the Consumer Trust Escalation Management Team to respond to escalations and incidents that posted legal, pr or regulatory threats to Twilio's business. The team consisted of 13 people dispersed internationally to facilitate a 24/7 response and issue handoff between time zones.Hired, built and currently managing the Outbound Product Management (OPM) team whose mandate is to create alignment between the Product Management team within the Twilio Comms Business Unit and our Go-To-Market teams.

As VP of Industry Relations my role was to represent the company among a number of different communities that ran the gamut from the anti-abuse/cyber security world, to policy and email marketing forums. Provided a voice and subject matter expertise, in addition to writing, blogging and speaking at industry events and across media.

Lead the Email Experience Council's Member Advisory Board, the group of volunteer members that organized, promoted the industry trade group and planned and executed the annual conference and multiple meetups around the continental United States.

Message Systems' ambassador to the Digital Marketing Industry. Responsible for promoting thought leadership, best practices and insights from the team that has built galactic scale email platforms and services for companies such as LinkedIN, Facebook, Twitter, Pinterest, Zillow & more. Our software sends 25% of the world's legitimate email. Board member of the Messaging Malware Mobile Anti-Abuse Working Group (M3AAWG)Program Committee Co-Chair of M3AAWGProgram Committee Chair of the Email Experience Council (EEC)Events and Education Chair of the EECMember of the Emails Sender & Provider Coalition (ESPC)

Promote the company's brand through dialogue and service to the digital marketing community by serving on industry trade boards and creating thought provoking stories, case studies and white papers.

In my role as Sr. Marketing Mgr. I've focused on the creation of collateral to enable our sales team, creating pitches for analysts and prospects alike. Writing articles, blog posts, web copy, case studies, white papers and other pieces of collateral to bring to market a bold new vision and platform. In addition to these activities I've been acting as the Program Committee co-chair of the M3AAWG (The Messaging Mobile Malware Anti-Abuse Working Group) helping shape future meetings, soliciting key note speakers and organizing an international forum of industry experts all focused and dedicated to the eradication of spam in the messaging space.

IBM acquired Unica in the latter half of 2010.

Senior product marketing manager for Unica's Interactive Marketing OnDemand SaaS offering. Responsible for positioning, nurturing and bringing to market a one of a kind integrated solution that empowers marketers to turn customer online behavioral analytics into cross-channel dialogues through email, custom landing pages, website personalization and smarter more informed marketing decisions.Unica Corporation was acquired by IBM

Pivotal Veracity serviced the largest and most successful Email Service Providers in the world in addition to Fortune 500 brands with deliverability tools and services. In my role as the Director of Partner Relations & industry Communications I ensured our ESP partners were constantly kept abreast of deliverability situations that affected marketers around the world. I acted as an interface between ISPs/Mailbox Providers and marketing personnel. I regularly advised organizations on best practices, helped remediate deliverability issues if and when they came up and supported our tools and intelligence while guiding and training our own support staff. In addition to my consultative role I generated countless articles and blog posts focused on email marketing, deliverability, mobile design and design best practices. I was focused on positioning Pivotal Veracity as a major thought leader in the space and bringing in business by demonstrating the efficacy of our tools, our company's insight in the industry and our ability to help marketers better understand their customers and the effect of their marketing campaigns.Pivotal Veracity was Acquired by Unica Corporation

SLS assistant and translator working in St. Petersburg Russia to help facilitate a multicultural international writer's seminar that featured workshops, cultural events and readings across the city.

Responsible for maintaining relationships with top tier ISPs in order to resolve issues with the delivery of email across a range of platforms. Provided deliverability support for over 70 enterprise class clients through a combination of best practices, industry metrics, technical research and analysis to ensure and maximize deliverability of email campaigns. Participated in industry focus groups by co-authoring sub-committee charters and best practices.

Taught English, Critical Thinking & Writing courses at a Community College. The courses ranged from fiction based to non fiction/philosophy focused classes that asked the individual to thoroughly analyze readings. Classes were run through a process of close discussion and analysis of reading assignments, journal entries, prompted writing assignments, occasional quizes, focused group work and thesis paper writing exercises in preperation for the take home midterm and final. The student demographic ranged from recent high school graduates seeking their AA or to transfer to a four year college/university, to older returning students that wanted job training or specialized certificates.

Originally contracted to project manage the collocation of 100 servers in 100 unique collocation facilities around the country. Following partial completion and a rethinking of the initial goal, I was brought on full time to manage the relationships with the collocations from initial contract negotiation to incident response and problem resolution. Primary responsibilities became the expansion of the company’s product by bringing in as many regional news sources through collocation and the creation of strategic mini offices.

Responsible for 15+ accounts totaling $100,000 in monthly revenues. Duties included detailed account management, technical sales support and the delivery and integration of technical monitoring solutions. Supervised a team of skilled technicians during twelve-hour shifts in the monitoring center. Created change management processes for a new department to remain ISO compliant and streamline the process of pushing monitoring solutions into production through a three-tier testing/staging/production environment.

Responsible for supporting a suite of products that ranged from FM Based products and services to cable, satellite and web based live data feeds of real time stock market data. Researched, acquired and helped support a $25,000 java chat support package, Net Agent, that handled up to 120 live clients/day. Trained and supervised 6 dedicated employees.