Lenton K. D.

Lenton K. D. Email and Phone Number

Senior Director | Head of U.S. Credit Card Global Supply Chain and Direct Marketing Operations @ Capital One
Washington, DC, US
Lenton K. D.'s Location
Washington, District of Columbia, United States, United States
Lenton K. D.'s Contact Details

Lenton K. D. personal email

About Lenton K. D.

Over 20 years of operations and general management experience, with the past 12 years in senior and executive leadership roles. I bring a global and uniquely rich perspective and expertise to executive leadership, having lived and worked as a U.S. Diplomat in five continents (Africa, Asia, Europe, North and South America), a U.S. Army Combat Veteran, and a Kellogg MBA graduate. LEADERSHIP STRENGTH HIGHLIGHTS▪ Proven track in establishing vision and transforming them into action; setting strategic direction to mature operations across multiple lines of businesses; and bolstering change management and communication strategies. ▪ Very successful in growing P&L; optimizing resources; recruiting top talents; building and leading strong teams; and establishing and managing trusting and influential relationships.▪ Adept at providing thought leadership; leading operational planning across multiple levels to solve highly complex challenges; and enabling cross-functional teams to execute business strategies.Top 5 Gallup Clifton Strengths Themes:▪ Restorative ▪ Strategic ▪ Activator ▪ Woo ▪ Communication **** Want to learn more about me? Please continue to read! ****The first time I traveled, it wasn’t by choice. Displaced by the civil war in Sierra Leone, I became a refugee in Guinea at age 16, separated from my parents. Now, as I travel the world by choice, I am grateful for the skills and profound appreciation for different cultures that I gained during my time as a refugee.My lived experiences, including my diplomatic background, military service, and MBA from Kellogg, combined with a passion for continuous learning, enhance my approach to managing complex global operations and driving P&L growth. I am dedicated to people-first leadership, focusing on emotional intelligence, customers, culture, and communities. Known as a visionary, I excel in talent development and motivating teams to achieve operational excellence and implement sustainable, scalable solutions that resonate with customers and stakeholders.I am well positioned to be a Chief Operating Officer and General Manager as I've had the opportunity to lead organizations and teams (+400 employees) across several business units such as: ▪ Customer Experience & Servicing ▪ Supply Chain, Logistics, & Transportation ▪ Procurement & Vendor Management ▪ Human Resources & Talent Acquisition ▪ Finance & Budget/Accounting ▪ Marketing ▪ Data & Analytics ▪ Tech and Product ▪ Integration Projects & Programs ▪ Real Estate, Building & Facilities Lifecycle Management

Lenton K. D.'s Current Company Details
Capital One

Capital One

View
Senior Director | Head of U.S. Credit Card Global Supply Chain and Direct Marketing Operations
Washington, DC, US
Website:
capitalone.com
Employees:
63917
Lenton K. D. Work Experience Details
  • Capital One
    Senior Director | Head Of U.S. Credit Card Global Supply Chain And Direct Marketing Operations
    Capital One
    Washington, Dc, Us
    View
  • Capital One
    Senior Director | Head Of Card Supply Chain, Customer Correspondence (Print) & Direct Marketing Ops
    Capital One Nov 2021 - Present
    Mclean, Virginia, United States
    Steering Capital One's U.S. Credit Card Supply Chain organization, my role is pivotal in managing over 2 billion customer touchpoints and a billion-dollar spend annually. Leading a +100-strong team, our mission is to drive industry-first innovations and new product introduction, and enhance customer experiences through robust and scalable solutions. My purview includes managing critical functions such as Credit Card Supply Chain, which includes leading capacity planning and demand forecasting for U.S. Credit Cards production and distribution (putting +70 million cards in the wallet of our customers annually), Customer Servicing and Management Communications (Print & Mail), and Direct Mail Marketing Operations. These areas play an impactful role in the entire U.S. Credit Card customer lifecycle, from initial acquisitions to retention and regulatory servicing. My organization's success is rooted in dynamic leadership and a relentless focus on transformative results. Partnering with cross-functional teams (Analysts, Product, Tech, Data, Risk, etc) we are replacing legacy systems, elevating the U.S. Credit Card customer lifecycle experience.
    View
  • U.S. Department Of State
    U.S. Diplomat | Career Member Of The Foreign Service Of The United States Of America
    U.S. Department Of State Sep 2010 - Nov 2021
    Washington, District Of Columbia
    Starting from humble beginnings as a refugee from Sierra Leone, I achieved my lifelong aspiration by joining the United States Foreign Service in September 2010. Over an eleven-year tenure, I served as a U.S. Diplomat in Ethiopia, France, Iraq, Canada, and Trinidad and Tobago, specializing in negotiations, business services operations, and resource management. In progressively senior leadership roles, I have excelled in leading multicultural teams, managing complex operations, and cultivating strategic relationships with top foreign government officials and business executives.
    View
  • U.S. Department Of State
    Management Officer | Head Of Customer Servicing, Workplacce & Business Operations- Trinidad & Tobago
    U.S. Department Of State Aug 2019 - Oct 2021
    U.S. Embassy, Port Of Spain, Trinidad And Tobago
    As a member of the Ambassador’s (CEO) Country Leadership Team and occasionally acting as his Deputy, I spearheaded the strategic planning and execution of the U.S. Diplomatic Mission’s Management and Operations objectives in Trinidad and Tobago. I drove key management and workplace initiatives, operational planning, administrative protocols, internal communications strategies, and policy and program development. I provided executive leadership to all seven customer servicing, workplace and business operations divisions: Human Resources, Finance and Budget, General Services (including Procurement, Contracting, Supplier Management, Warehousing, Transportation, Supply Chain, and Logistics), Real Estate and Facilities, Medical and Health, Community Liaison, and Information Systems Management (IT). I ensured operational excellence and maintained six Embassy locations, while also overseeing risk management, internal controls, and financial reporting activities to ensure robust organizational governance.
    View
  • U.S. Department Of State
    Management Officer | Head Of Customer Servicing, Workplacce & Business Operations - Montreal, Canada
    U.S. Department Of State Dec 2016 - Aug 2019
    As a key member of the Consulate Senior Leadership Team, I drove the strategic execution of customer servicing and workplace operations and management priorities for the U.S. Consulate General in Montreal, Canada. I provided executive oversight for four critical customer servicing, workplace, and business operations divisions: Talent Management and Recruitment (HR), Real Estate and Facility Management, General Services (procurement, contract negotiations, and supplier/vendor relationship management), and Information Resources Management (IT). I led cross-functional teams, orchestrating successful negotiations with service and transportation vendors to support high-profile visits and summits involving the U.S. President, Senate, and Congress.
    View
  • U.S. Department Of State
    General Services Officer | Procurement & Vendor Management - Baghdad, Iraq
    U.S. Department Of State Sep 2015 - Nov 2016
    U.S. Embassy, Baghdad, Iraq
    Managed a $2 billion spend in Facility Maintenance contracts and procurement Operations. Focused on managing very large teams, operational planning, procurement, contracts, and vendor/supplier performance management. Accountable for over $200M in inventory.Provided oversight and guidance to over 400 contractors, from over 45 nations, responsible for the upkeep and maintenance of our 103-acre and $4 billion Baghdad Embassy Complex.
    View
  • U.S. Department Of State
    Deputy General Services Officer | Supply Chain & Procurement - Paris, France
    U.S. Department Of State Jul 2013 - Aug 2015
    U.S. Embassy, Paris, France
    Managed teams that provided a range of highly sensitive logistics support for the President of The United States, U.S. Secretary of State, Congressional and other Cabinet Level Secretaries official visits to France. Led four General Services (Logistics) divisions: Warehousing and Inventory Management; International Shipping & Customs Operations; Travel Management Services and Classified Procurement and Contracting. Developed U.S. and European Union sourcing strategies for classified and Top Secret procurements. Focused on supply chain and warehousing optimization, inventory forecasting, and supplier/vendor management.
    View
  • U.S. Department Of State
    Assistant General Services Officer | Supply Chain & Procurement - Addis Ababa, Ethiopia
    U.S. Department Of State Mar 2011 - Jun 2013
    U.S. Embassy, Addis Ababa, Ethiopia
    Led negotiations with government officials and executed contracts and agreements with business leaders, addressing Supply Chain challenges with import and export of inventory and supplies through the ports of Djibouti (neighboring country) to support the U.S. Missions in Ethiopia. Managed two General Services (Logistics) divisions: Vehicle and Transportation Logistics; and International Shipping & Customs Operations. Drafted and implemented transportation policies that reduced motor vehicle accidents by over 70% within the Mission.
    View
  • U.S. Immigration And Customs Enforcement (Ice)
    Program Manager | Procurement, Fleet & Transportation Management
    U.S. Immigration And Customs Enforcement (Ice) Jan 2010 - Sep 2010
    Washington, District Of Columbia, United States
    Led a team of mid to senior level Civil Service asset management employees and contractors providing management oversight to the agency’s fleet assets (valued over $400 million) and annual $70 plus million procurement and fuel card operating activities.
    View
  • Deloitte
    Management Consultant | Strategy & Process Improvement
    Deloitte Feb 2008 - Jan 2010
    Washington, District Of Columbia, United States
    Provided management strategy, process improvement, change and program management consulting services to senior executives at the Federal Bureau of Investigation (FBI), Department of Homeland Security (DHS), and Immigration and Customs Enforcement (ICE) offices of asset and financial management. Developed and implemented a Property (asset) Management Continuous Improvement Plan for ICE.
    View
  • Us Army
    Noncommissioned Officer (Nco) | Unit Supply Specialist (92Y) & Property Book Administrator
    Us Army 2001 - 2009
    - Enlisted with the Virginia Army National Guard (2001-2007); Deployed with the U.S. Army to Afghanistan (2004-2005); Re-enlisted with the U.S. Army Reserve (2007-2009). - Afghanistan-Deployed Veteran. Awarded the Army Commendation Medal and Combat Action Badge for efficacious supply/logistics management under high stress and active combat environments in Afghanistan. - Managed daily operational support activities – supply, logistics, inventory, procurement, transportation, maintenance, and sustainment programs.- Property Book (Inventory & Assets) Administrator for Headquarters U.S. Army Intelligence and Security Command, G4 (Logistics & Sustainment Division). Managed psychical assets, fleet, inventory, and all classes of supply.
    View

Lenton K. D. Skills

Government Program Management Policy Analysis Policy Risk Management Process Improvement Military Dod Government Contracting Change Management

Lenton K. D. Education Details

Frequently Asked Questions about Lenton K. D.

What company does Lenton K. D. work for?

Lenton K. D. works for Capital One

What is Lenton K. D.'s role at the current company?

Lenton K. D.'s current role is Senior Director | Head of U.S. Credit Card Global Supply Chain and Direct Marketing Operations.

What is Lenton K. D.'s email address?

Lenton K. D.'s email address is le****@****hoo.com

What schools did Lenton K. D. attend?

Lenton K. D. attended Northwestern University - Kellogg School Of Management, Kellogg-Whu Executive Mba, Northwestern University, Strayer University, The Sierra Leone Grammar School.

What skills is Lenton K. D. known for?

Lenton K. D. has skills like Government, Program Management, Policy Analysis, Policy, Risk Management, Process Improvement, Military, Dod, Government Contracting, Change Management.

Who are Lenton K. D.'s colleagues?

Lenton K. D.'s colleagues are Cherish Bland, Jennifer Rossetti, Doug Blake, Young Hoon Kang, Tanya Helena Bias, Stefanie Sanders, Anurag Anand.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.