Len Wasserman Email & Phone Number

Southlake, Texas, Us

In this role, the primary emphasis is on managing Sabre's relationships with lodging and ground transportation suppliers, with a strong focus on cultivating growth and fostering mutually beneficial partnerships. The position involves proactively developing and expanding connections to enhance the long-term commercial success of both Sabre and our partners. Additionally, it entails overseeing customer relations to ensure prompt and effective handling of inquiries. As a trusted consultant, the role involves simplifying complex challenges for clients through actionable recommendations.

Assisting with multiple areas of business including operations, sales, marketing, and learning and development. •Assisted gaming industry companies with customer experience, social media and sales initiatives

Boca Raton, Fl, Us

•Team was responsible for customer eLearning, implementing and maintaining the customer portal, and supporting Cendyn team members with internal development and education.•Led the Customer Systems team responsible for implementing and optimizing Zendesk Portals and ticketing systems for internal and external operations.

Boca Raton, Fl, Us

This role was responsible for the Global Support organization, the Learning and Development, Customer Benchmarking, and Customer Systems teams.•Oversaw the operation of a global team of ~30 Support technicians with offices in Singapore, Thailand, and the US (Florida and Georgia).•Created the Customer Benchmarking team designed to understand customer performance and assist with product innovation to improve results.•Led a team responsible for customer eLearning and supporting Cendyn team members with internal development and education. •Led the Customer Systems team responsible for implementing and optimizing Zendesk Portals and ticketing systems for internal and external operations.

Boca Raton, Fl, Us

•Led the global customer experience - account management team of 20 people whose KPIs included optimizing customer system usage, retention, and suggesting additional Cendyn solutions to grow revenue for the property.

Boca Raton, Fl, Us

Cendyn acquired Rainmaker.

•Led the global account management team, growing the team from two to six members. •KPIs focused on optimizing current system usage and customer retention.

Parsippany, Nj, Us

• Business leader for the launch and implementation of Infor’s EzLITE RM System, live in 2000 Wyndham Hotel Group franchise locations as of December 2016.• Developed and facilitated multiple revenue management educational sessions, for both RM concepts and specific to the new RM System.• Creation of the RM Systems and Projects team.• Optimizing the department through efficiency, consistency, and development. Evaluating processes and creating alternatives to improve effectiveness and efficiency.• Creation of RM standard operating procedures and personnel development plans. • Create onboarding programs and materials for the team – for new hires and the ongoing development of existing team members.

Parsippany, Nj, Us

Parsippany, Nj, Us

• Lead the operations efforts of the centralized revenue management efforts for Wyndham Hotel Group’s franchise focus-service brands• Coached a team of revenue managers to ensure the best room revenue maximization strategies are implemented. Including growing the team from 3 members to 16.• Responsible for growing the program from 21 hotels to over 98 hotels in two years. In 2012 alone grew from 39 to 98 hotels in program.• Primary contact for franchise hotels looking to join the Revenue Management Service.• Recognized for “Excellence in Revenue Management” - 2012• Awarded “Corporate Revenue Management Leader of the year” for 2011

Irving, Tx, Us

Us