Lenya Friesner Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

- Implemented comprehensive training plan for remote researchers in 3 remote offices worldwide (Ghana, Manila, Bacolod) as well as for all US researchers. Includes training guides, videos, and live demonstrations via Zoom and Teams including monthly coaching sessions and quizzes.- Trained 25 researchers in the 2023 fiscal year.- Responsible for tracking daily, weekly, and monthly production numbers and quality (KPI).- Present in monthly and quarterly meetings across department and product teams.- Onboards all new research employees in all BuildCentral offices worldwide.

Chicago, Illinois, United States

- Conduct quarterly specialty research assignments and data audits for our research team across multiple markets.- Implement new comprehensive training on primary research at BuildCentral. Includes research definitions and standards, pre-recorded videos using Zoom and Quicktime, visual aids prepared on Canva and Powerpoint, and research tips for obtaining quality data.- Provide quality assurance in the form of research reviews for Manila-based research team.- Mentor peers individually on time management skills and primary research skills.- Coordinate, design, and host monthly virtual socializing events for all company employees.

Chicago, Illinois

- Research construction development across the US, including a minimum of two daily urgent client inquiries on specific projects, using primary and secondary research methods. Research focus on medical projects. Authorized to approve my own work, review others’ work, and enter specialty information on premium projects within a proprietary database.- Consistently meets or exceeds daily and weekly quota for both new project generation (8-14 projects a day) and updating existing projects (12 projects updated per day utilizing primary research methods).- Designed and led presentation on how to excel at primary research pertaining to construction groundbreaking at monthly research team meeting including a flow-chart visual aid.- Winner, Quality Award for Secondary Research, October 2019.- Mentor new hires on research methods and time management using new training materials I created.- Interview potential hires on a panel with the Primary Research Manager and Director of Research.- Review medical team peers’ work weekly to ensure accuracy and a consistent company voice.- Organize and host monthly company-wide digital happy hour events including bingo and trivia night.- Winner, Project Blitz Competition 9/18/20: most new projects entered by an individual researcher

Chicago

- Researched construction development, including urgent client inquiries on specific projects, across the United States through a combination of primary and secondary methods.- Entered and updated proprietary database information with a focus on multi-family data.

Greater Chicago Area

- Proactively engaged in relationships with client executives, management teams and end users acting as a liaison between clients and HIMSS staff, promoting use of proprietary dashboard tools and anticipating future needs.-Managed the tracking and updating of Electronic Medical Record technology implementation for a minimum of 50 acute sites per quarter, or 200+ annually - predominantly large providers with critical relationships.-Educated clients on the benefits of HIMSS Analytics software solutions and trained clients for optimal productivity.-Supported Data Analytics and Product Development teams in testing new functionality.-Conducted specialty research for key clients, most recently being both the first to complete the project and recipient of the "Greatest Effort" bonus. -Initiated, organized, evaluated and managed data collection efforts across multiple North American healthcare organizations relating to the clinician use of healthcare IT using a proprietary database.-Solely responsible for updating and maintaining research on all participating Puerto Rican and Mexican systems, built relationships with key information providers and exchanged bilingual communications.-Educated providers on updates to scoring criteria used by the company, involving a change of scoring metrics and additional questions, securing an average of over 80% participation each quarter, often exceeding 90%.-Maintained proprietary database information in accordance to rigid internal standards.

Chicago

-Responsible for the creation and maintenance of detailed Excel spreadsheets featuring macros including drop-down menus with selections created from lists, checkboxes, and simple formulas.-Assisted in the tracking of Electronic Medical Record (EMR) technology implementation for all provincially funded Canadian health systems (641 total acute care sites) as part of a two-person research team.-Worked with internal and external stakeholders to reflect the unique environments of Canadian healthcare in our research and explain the differences between Canadian and American systems. -Provided proofreading and research assistance on an annual publication summarizing Canadian healthcare with overviews of each province, in association with Longwoods Publishing.-Solely responsible for updating and maintaining proprietary research on all participating Puerto Rican and Mexican systems, including direct bilingual communication with providers.-Provided assistance and benchmarking to key contacts, responding to all provider inquiries in a timely fashion.-Maintained proprietary database information in accordance to rigid internal standards and update annually via phone interviews, digital communication, and web research.-Provided testing and input for new internal dashboards and implementations using Basecamp. -Educated teammates on new applications and navigating dashboards through WebEx tutorials with shared screens.-Volunteered to assist the U.S. department during Q4 2016 by taking on sole responsibility for the third-largest health system in the US, involving 44 acute care sites and over 600 ambulatory clinics.

-Evaluated, organized, initiated and managed data collection efforts across multiple U.S. organizations relating to clinician use of healthcare IT.-Assisted in the tracking of Electronic Medical Record (EMR) technology implementation for a minimum of 50 acute sites per year with a 0% rejection rate for Studies. -Maintained proprietary database information and updated annually via phone interviews, digital communication, and web research.-Trained new hires on internal standards and procedure, with a focus on proper documentation of research and adhering to research and data entry guidelines.