Leny Oosterhoff

Leny Oosterhoff Email and Phone Number

Authentic leader with a passion for people and achieving mind-blowing results together. More impact & fun! @ Belastingdienst
the hague, zuid-holland, netherlands
Leny Oosterhoff's Location
Amsterdam, North Holland, Netherlands, Netherlands
Leny Oosterhoff's Contact Details

Leny Oosterhoff personal email

n/a
About Leny Oosterhoff

I am an authentic and inspiring leader aiming to redesign the future of organizations by creating high performing teams, make work more fun and realize impact that matters for the organization, people and customers. I am open for (interim) management positions in the field of Marketing & Change (in various branches). I add value in accelerating complex programs, improve customer experience and in creating a great place to work.

Leny Oosterhoff's Current Company Details
Belastingdienst

Belastingdienst

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Authentic leader with a passion for people and achieving mind-blowing results together. More impact & fun!
the hague, zuid-holland, netherlands
Website:
belastingdienst.nl
Employees:
13894
Leny Oosterhoff Work Experience Details
  • Belastingdienst
    Projectleider Generiek Platform Document- En Archiefbeheer - Aansluitingen
    Belastingdienst Oct 2024 - Present
    Samen met het Projectteam Generiek Platform voor Document- en Archiefbeheer (GDA) ontwikkelen we een generiek platform voor alle documenten van de belastingdienst. Zodat medewerkers en burgers op termijn op één plek een totaalbeeld hebben van alle informatie die beschikbaar en/of bewaard is. Mijn opdracht is om alle gebruikers (informatiestromen) binnen de Belastingdienst aan te haken op dit platform.
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  • Around020 Events
    Sales Director
    Around020 Events Sep 2024 - Present
    Amsterdam, Noord-Holland, Nederland
    Wij. Zijn. Around020 Events.Wij zijn een uniek, Amsterdams evenementenbureau of DMC. We organiseren belevenissen, vooral voor organisaties en bedrijven die Amsterdam door de ogen van de Amsterdammer willen beleven.Voor jouw bedrijfsfeest, teamuitje of elke andere viering. We verzorgen alles van begin tot eind.Naast onze vaste lijst aan event mogelijkheden, zijn wij op ons best door te luisteren naar de wensen van onze klanten. Het leveren van maatwerk is ons op het lijf geschreven.Meer weten? Check onze website around020.nl, bekijk onderstaand onze branding video en uiteraard gaan we graag in gesprek over de mogelijkheden!
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  • Create And Xplore
    Founder
    Create And Xplore Apr 2022 - Present
    Amsterdam, Noord-Holland, Nederland
    Organisatieontwikkeling en verandermanagement.Management
  • Uwv
    Senior Manager Digital Channels (A.I.)
    Uwv Nov 2022 - Sep 2024
    Amsterdam, Noord-Holland, Nederland
    Responsible for the digital channels within the Client & Service division of UWV. Leading the pilot scaled agile working within UWV for the division Client & Service. We implemented the agile way of working with focus on customer journeys and the client service platform. Around 27 multidisciplinary teams and a second line of expert teams collaborate together to achieve our ambition. To bring focus and guidance we implemented a framework of Objectives and Key Results (OKR's) and Obeyas.
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  • Value9
    Programma Manager Regionale Mobiliteit Teams (A.I.)
    Value9 Apr 2022 - Nov 2022
    Utrecht, Nederland
    Responsible for the VCP (Vakcentrale voor Professionals) program: guiding candidates from work-to-work in 35 labor market regions in the Netherlands. Building and leading a team of 20 coaches and trainers. Developing coaching and training resources and interventions, reorganizing the way of work and business operation (finance and administration).
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  • Ing
    Head Of Customer Experience Nl For Sme & Midcorps (Tribe Lead A.I.)
    Ing Aug 2020 - Nov 2021
    Amsterdam, Noord-Holland, Nederland
    Tribe Lead (a.i) for the business segments SME & Mid Corporates in the Netherlands. Responsible for the SME & Mid corporates segment: develop and implement a clear vision & strategy to keep a step ahead, delight our customers by creating an excellent customer experience and relevant propositions and improve the overall profitability of the segment in the Netherlands.
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  • Ing Nederland
    Chapter Lead Experience Zakelijk
    Ing Nederland Jun 2015 - Jul 2020
    Amsterdam
    Responsible for managing my chapter (10 FTE). Empower my team to be successful and grow in their personal masteries. Leading by example so also developing new propositions, improving customer journeys and experiences. Working together with the Tribe Lead on strategic & organisational topics such as QBR’s, OKR’s, KYC, and business development. Connect people, stakeholders and other tribes for bringing strategy to execution in a b-to-b environment.
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  • Ing Nederland
    Senior Segment Marketeer Business Banking
    Ing Nederland Nov 2012 - May 2015
    Amsterdam Area, Netherlands
    Responsible for analyzing, initiating and implementing propositions. Steering on customer satisfaction and customer experience while realizing sustainable profit. Delivering on strategic projects such as pricing, products and operating model.
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  • Ing
    Senior Formulamanager Business Banking
    Ing Jan 2009 - Nov 2012
    Amsterdam, Noord-Holland, Nederland
    Responsible for the channel strategy and policy. Initiated and implemented sales campaigns and activities. Wrote a request for advice for the business segment, including the future of client servicing.
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  • Ing
    Campaign Leader
    Ing 2006 - Dec 2008
    Amsterdam, Noord-Holland, Nederland
    Initiating, managing and implementing multi-channel sales campaigns within ING’s distribution channels for Retail, SME and Mid-corporate clients. Initiating and implementing service and process improvements within ING’s distribution channels.
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  • Postbank Zakelijk
    Business Unit Manager
    Postbank Zakelijk 2003 - 2005
    Amsterdam, Noord-Holland, Nederland
    Responsible for managing a team of (10-12) relationship managers at the Customer Contact Center of Postbank Zakelijk. Realised a cultural change from service to sales: we doubled the sales and put the customer first.
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  • Postbank
    Productmanager
    Postbank 2001 - 2003
    Amsterdam, Noord-Holland, Nederland
    View
  • Rzg (Nu Menzis Zorgverzekeraar)
    Productmanager
    Rzg (Nu Menzis Zorgverzekeraar) 1999 - 2001
    Groningen, Groningen, Nederland

Leny Oosterhoff Education Details

Frequently Asked Questions about Leny Oosterhoff

What company does Leny Oosterhoff work for?

Leny Oosterhoff works for Belastingdienst

What is Leny Oosterhoff's role at the current company?

Leny Oosterhoff's current role is Authentic leader with a passion for people and achieving mind-blowing results together. More impact & fun!.

What is Leny Oosterhoff's email address?

Leny Oosterhoff's email address is le****@****.ing.nl

What schools did Leny Oosterhoff attend?

Leny Oosterhoff attended Insead, Tilburg University, Imd, De Haagse Hogeschool / The Hague University Of Applied Sciences.

What are some of Leny Oosterhoff's interests?

Leny Oosterhoff has interest in Architectuur, Lezen, Familie, Vernieuwing, Tennis, Reizen, Mijn Motto, Ieder Jaar Iets Nieuws Uitproberen.

Who are Leny Oosterhoff's colleagues?

Leny Oosterhoff's colleagues are Tessa Akerboom, Jos Van Der Vegt, Jeroen Ewes, Daphne Smit, Norbert Plet, Gio C, Marieke Valk.

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