Leo Alfaro Email & Phone Number

• Proactively communicate with customers, sales, utilities, jurisdictions, sub-contractors, build partners, and internal construction manager on project status and next steps to ensure a smooth and efficient activation
• Problem solve project challenges, support teams in removing roadblocks, and handle escalated projects in collaboration with essential departments across business
• Regularly coordinate with Electrification Managers on pipeline progress and construction capacity, to ensure customers can be activated as expediently at possible
• Identify areas of improvement in our customer journey and work with Customer Success Manager to implement solutions

Santa Clarita, California, United States

• Earned customer trust by proactively communicating about project timeline, and accurately answering questions and concerns in a timely manner
• Consulted unique customers on additional product types/services available during in-home sales presentations
• Demonstrated SME knowledge of CRM software among fellow colleagues when operating out of field office

Santa Clarita, California

• Generate monthly sales, referrals, and leads by overseeing strategic marketing strategies to continuously increase client base through social media marketing
• Create and deliver group fitness programs that optimize results through strength, power and conditioning training that can be scaled for all fitness levels
• Develop relationships throughout local business community to create affiliate programs that positively impact The Lions Pride Fitness Health Community

Lancaster, CA

• Hired, coached, and scheduled employees to ensure an extraordinary customer experience, cost efficiency and quality store operations
• Promoted sales, maintained inventories at adequate levels, and ensured quality store appearance
• Attained store sales objectives by developing & implementing excellent customer experience

Santa Clarita, CA

• Managed daily operations of a store, infrequently and for short periods of time based on business needs
• Analyzed assigned store or product sales performance data to identify trends and recommend operational changes and strategic focus
• Executed projects assigned by Area Retail Sales Manager/Director of Sales and provided recommendations related to those projects

Austin, TX

• Established district-wide planning to support management and sale teams to increase small business revenue
• Drive nation-wide target initiatives for the district to optimum performance

Wharton, TX

• Trained, developed and coached team members to achieve monthly targets and execution of extraordinary service to retain customer business
• Ensured attainment of quality Standard Operating Procedures and restructured business operations

High School

Education record