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Leonardo Roque is listed as Understanding user needs - Product, lean, agile based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Leonardo Roque.
Leonardo Roque previously worked as Product Owner at Pagseguro Pagbank and Scrum Master at Jib. Leonardo Roque holds Course, Customer Success from How Bootcamps.
Leonardo Roque is a Understanding user needs - Product, lean, agile. He is proficient in Espanhol and Inglês.
A career timeline built from the work history available for this profile.
Evolution of the internal CRM product in the context of relationship and retention. Definition of the product's mission and vision; Understanding business needs to define improvements and prioritizing the backlog; Co-creation dynamics facilitation; Guarantee of product deliveries.
Implementation of agile methods and use of Jira to feed the backlog with user stories and focus on the sprint release; Monitoring the application design elaboration; Definition of internal processes between business areas (Marketing, sales, customer success, UI / UX design, digital communication and support); Creation of personas and the roadmap according to the business model and the user experience; Ceremonies Facilitations.
São Paulo Area, Brazil
Creation and monitoring of material collection routes KPI’s using Tableau; Definition and monitoring of software development projects using agile methods (Scrum) to prioritize features (Product Owner); Monitoring of operational costs, reducing R$ 200k in a year; Database sanitation; Ingestion of data into Company's DataWarehouse through AWS Lambda, S3, Athena and Redshift. Development of robotic processes automation (RPA) with Chatbots.
São Paulo, Brazil
Implementation of inventory control system and employee training; Documentation and standardization of internal procedures; responsible for placing orders with suppliers; delegation of tasks to shift employees; responsible for opening and closing cash. Green belt project to reduce energy consumption, decreasing by 30%.
Campinas, Brazil
Monitoring of production indicators at Bisphenol and Salicylic Acid factories to detect deviations in product quality; Development of process and organizational improvement projects; Review of risk sheets and HAZOP's, ensuring the safety of the area.
Ribeirão Preto, Brazil
Internship carried out in the area of Industrial quality with activities: Laboratory analysis of by-products from the production of alcohol and sugar; Monitoring of alcohol and sugar production indicators; Quality management of materials and products.
Hull, Reino Unido
Characterisation and Formulation of Magnetic Ink.
Activities and Societies: recorded content, live classes, mentorship, practical activities and case study.The customer success course.
Elaboration of the purpose and target audience of a product, with definition of metrics for scale, followed by the definition.
Through design thinking, we developed a technological solution to shorten distances and improve communication between schools, parents.
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Leonardo Roque is listed as Understanding user needs - Product, lean, agile.
Leonardo Roque is based in São Paulo, Brazil.
Leonardo Roque has worked for Pagseguro Pagbank, Jib, Dasa, Come On Dog, and Solvay Rhodia.
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Leonardo Roque holds Course, Customer Success from How Bootcamps.
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