Responsible for leading a team of liability claims adjusters who take care of our customers from the beginning phase of their claims process all the way to the end. Leading through a time of change from the implementation of new technologies and providing guidance, coaching, and team collaboration for my employees.

Responsible for leading a team of processors who handling various duties in the litigation and represented department while fostering an environment where my team is able to develop and achieve new goals within the company. -Facilitate daily huddle meetings -New suit demand banking -Goal Planning -Oversee day-to-day operation

Allstate – Houston, TX -Trained new staff members in the detection of injury claims.- Reviewed new files to determine current status of injury claim and to develop a plan of action. -Compared data from auto inspections and medical supports to effectively establish a value.- Run critical reports for unit members to show daily results, phone results, and closure rates. -LDP Program - Leadership Development Program - Learning critical leadership skill and presentation skills for future management positions and to assist with desk level development.-Development Leadership Program - 16 employees selected out of Texas to gain a higher understanding of the company and management training.

Analyze daily claims to ensure process is done efficiently and correctCooperate with Front Line Performance Leader's for monthly and daily goals Assisting other employee's

Ensure full cooperation of underwriting terms and understandingProvide recorded statements, documentation, and investigation of personal lines insurance contracts Conduct office audits to insure accuracy and efficiency of development Issuing new home, auto, renters, and umbrella contractsCollaborate with sales, business development, architecture, and member services to evaluate production AccomplishmentsAssisted with revisions of underwriting procedures for effective growth in 2012/2013Increased customer satisfaction rating to 96.7 by reviewing data margins, areas of improvement and analysis of closing procedures. Received several awards including employee dependability award and distinguishable attendance award.Promoted to Insurance Specialist Agent in 2013