Product Management Lead for Joule in SuccessFactors. Worked with the SAP cross-functional teams to launch Joule in Sept 2023, i.e., the new SAP Generative AI copilot across SAP cloud business applications. Leading the teams to accelerate the solution delivery, and helping customers deliver improved employee experience and drive better business outcomes. Building the unified experience across Generative AI and Conversational AI. Implementing the QnA bot solution using RAG (Retrieval Augmented Generation) to address common customer needs, i.e., answering user queries for HR policy docs like leave policy, travel policy, etc.

Accountable for SAP SuccessFactors Digital Assistant, an out-of-the-box AI chatbot solution in SuccessFactors. Defined a clear product vision and strategy, and evolved product roadmaps and defined OKRs. Drove continuous innovations for a new paradigm of the HR chatbot experience in SuccessFactors. Co-worked with VP Management to review regular progresses and refine plans. Worked with the cross-functional teams to deliver incremental product value to customers. Equally importantly, closely collaborated with customers and actively drove customer adoption, e.g., Royal Mail, Keysight, Celcom, etc.

As Senior Product Management for SuccessFactors Digital Assistant, defined a clear AI Chatbot vision. Set up clear OKRs and regularly tracked steady progresses with concrete results. Collaborated with engineering team and cross-functional teams to bring digital experience into the workspace.

Senior Product Manager and big data advocate, as part of Splunk Dev Platform team, continuously improved app ecosystem and accelerated time to value in app vetting and cloud deployment. Successfully defined clear OKRs to measure progresses and continuously improve the health of Splunk app ecosystem.Contributed to the Python 3 Migration project as part of the Splunk Enterprise 8.0 release, and conducted the impact assessment of Python 3 Migration for the app ecosystem, enhanced app vetting solution for Python 3 based apps, etc.Participated in big data analytics initiatives, such as Splunk4Good, sentimental analysis solution, ticket classification solution, etc.

As Product Manager, provided product and technology leadership and pursued the next-generation vision for Micro Focus Service Management Automation (SMA) with a cross-functional and global team. Transformed from point product release to suite delivery by introducing Service Management Automation, a simple integrated and easy-to-use suite using micro-services architecture, Docker container and Kubernetes orchestration with flexible deployment options. Much knowledgeable of ITIL, ITSM and ITAM solutions, with a broad range of experience in HP / Micro Focus software integrations and solutions as well as IT4IT Reference Architecture. Domain expert of Big Data Analytics, Cloud and SaaS offerings, Virtual Agent / Chatbot / ChatOps solutions with application integrations e.g. MS Teams, Slack, Mattermost.

Worked as Product Manager for HPE Service Manager, and responsible for Smart Analytics big data solution, Virtual Agent / Chatbot / ChatOps solutions, a suite of integrated solutions, and the virtual appliance offering. Created a winning solution strategy by leveraging the comprehensive HPE Software portfolio, and collaborated closely across functional teams e.g. sales, presales, marketing, professional service and support, to deliver a compelling product that delights customers.

Focused on the Business Service Automation domain, and led a QA group to assure the quality of HP Cloud Map solution, which is aimed to accelerate automation of cloud service deployments as a repeatable and proven way to lower risk and assure optimized performance and service levels.

Accountable for the quality of HP Blue Print for Service Manager, a packaged solution of HP ITSM best practices on top of HP Service Manager, which is aimed to accelerate customer ITIL implementations.

Worked as Solution Architect for HP Blue Print for Service Manager, a packaged solution of HP ITSM best practices on top of HP Service Manager, which is aimed to accelerate customer ITIL implementations. Additionally, as Process Designer designed the processes and workflows for HP Service Management Reference Model, an HP ITIL process combing ITIL V3, Cobit 4.1, and HP ITSM best practices.

Worked out the E2E test scenarios and the test reports for HP Blue Print for Service Manager, a packaged solution of HP ITSM best practices on top of HP Service Manager, which is aimed to accelerate customer ITIL implementations.

Worked as Business Analyst for HP Blue Print for Service Manager, a packaged solution of HP ITSM best practices on top of HP Service Manager, which is aimed to accelerate customer ITIL implementations. Collected customer requirements, conducted gap analysis, and developed use cases and diagrams.