• Perform Business Impact/Risk Analysis, business unit recovery strategies and develop findings report with presentations to senior management • Handle RFP management process with vendors on client engagements • Responsible for developing and writing BCP/DR plans for multiple client consulting projects• Conducted auditing of client DR tests and develop report findings/recommendations for management• Participate in Data Center reviews/analysis, provide findings/recommendation report to management• Development of Statement of Works (SOW’s) for client projects• Technical writing and procedural documentation development• Perform Information security lock-down of client compromised environments and technical support• Interviewed, trained and provided guidance to multiple Help Desk personnel along with Tier II support• Provide onsite technical support to contracted clients including system/network administration, mission-critical application upgrades, infrastructure design and implementation, and vendor audits.