Leo David Email & Phone Number

India

Reserving and overseeing all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams, meeting operational requirements and resolving issues affecting crew members.Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.

Chennai, Tamil Nadu, India

Oversaw daily management of the guest experiences, provided hands-on guidance and support to all departments where necessary.Co-ordinated with all departments concerned in order to maintain Frontoffice functions properly.Handling guest complaints and other related problems and reports onthe Manager's Log Book.Worked to achieve seamless integration of systems, policies and processes between the Hotel and Resort with a focus on optimizing efficiency and convenience for hotel guests.Immediately responded to and resolved guest concerns in an empathetic manner, offering a sincere apology and providing timely follow-up and/or appropriate compensation if/when necessary.

Dubai, United Arab Emirates

• Optimized transport planning in the most efficient way for customers and stakeholders.• Assisted in troubleshooting and resolving safety, service, and operational issues.• Deployed staff according to client's requirements and responding to their queries.• Ensured correct estimates in transport planning system.• Met on time delivery (OTD) requirements and followed on discrepancies with suppliers and Customer Service.

Chennai International Airport

Airport Check-in:* Assisted passengers with self-service check-in kiosks.* Inspected and verified passenger documentation* Issued boarding passes and rescheduled passengers affected by flight interruptions orcancellations* Assisted passengers as needed through arrival and check in processes including support forpassengers with special requirements such as unaccompanied minors (UM), VIP passengersand passengers needing wheelchair assistance* Directed passengers through Customs, Immigration, and quarantine as required* Assisted colleagues in other areas of the airport to ensure that wheelchairs, strollers and gatechecked bags (cleared through security) were made available for loading upon departure anddelivery to passengers upon arrivalRAMP Operations :* Guided aircraft to and from gates and backing them up for take-off.* Parked arriving and departing aircraft with placement of chocks and cones around aircraft.* Loaded and unloaded aircraft cargo, baggage, and mail onto carts and/or trollies and provided special handling of baggage, cargo, and mail, as required.* Collected. loaded and unloaded dangerous goods on and off aircraft, when necessary and delivering passenger baggage to the claim area and unloading baggage onto the conveyor system.* Operated ground support equipment, including aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans, when necessary.* Reported all equipment malfunctions to the appropriate supervisor/manager and complied with all airport authority and carrier security requirements, including adhering to Standard Operating Procedures.Security : * Screened passengers and visitors for weapons, explosives, or other forbidden articles to prevent articles from being carried.* Involved in baggage screening of passengers, escorted to aircraft for loading* Carried Anti-Sabotage Check of Aircrafts pre and post flights.

Chennai, Tamil Nadu, India

As an Education Advisor, I assisted students and people across United States for furthering their education based on their interests. Upon the interest of the students, I helped them with the enrollment process with the universities and colleges.

Chennai, Tamil Nadu, India

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Bachelor Of Arts, English Language And Literature, General

Diploma, Flight Dispatch, Ground Handling ,Rtr Aero

+2, Biology, General