Leo Ferare Email & Phone Number

Freelance Composer, Sound Designer, and Audio Implementation Engineer for video games and audio-visual multimedia projects.* Composition* Sound Design* Arrangement* Parts preparation for live recording* Engineering live recording sessions* Mixing/mastering final audio* Dynamic implementation in Unity, Web Audio API, or middleware (Wwise)* Foley recording & manipulating audioList of Works:* Amadeus: A Prologue For Thee (demo, 2023): game design, narrative, C#, implementation, SFX, music, art* Impossible Cave (early access, 2023): SFX, music* EarthLink (Global Game Jam, 2023): SFX, music, C#* 2DAY (Global Game Jam, 2022): SFX, music* Lost Wanderer’s Wand (Global Game Jam, 2021): SFX, music* Shark WIP (Global Game Jam, 2020): SFX, music* Don’t mess with the Frog! (Global Game Jam, 2019): SFX, music* Magia Wave (Global Game Jam, 2017): SFX, implementation, music* Occult-eration (Global Game Jam, 2016): SFX, music

San Francisco Bay Area

Receive, prioritize, document, triage and resolve end user help requests/tickets. Field incoming help requests in a friendly and considerate manner; escalate unresolved problems to Senior Technicians; Maintain and/or support primarily Microsoft devices, some Mac OS devices, including phones and tablets. Apply available diagnostic utilities to aid in troubleshooting; Perform hands-on fixes, including installing and upgrading software, installing hardware, configuring systems and applications, and training users as necessary. Test fixes to ensure problem has been resolved; Create records in helpdesk ticketing system documenting problem-solving steps, including all successful and/or unsuccessful steps, through to final resolution or Tier II escalation; Perform post-resolution follow-up when necessary to confirm the original issue was resolved; Recommend software and hardware improvements/upgrades; Perform preventative maintenance, e.g., checking and cleaning workstations. Record in the helpdesk system hardware repairs and failures; Maintain procedures for logging, reporting, and monitoring systems’ performance. Maintain department supplies/hardware inventory; Maintains a working knowledge of Information Security basics and operates with a high degree of confidentiality in both protecting IT Infrastructure information and handling sensitive information; Moves, deploys and/or returns to storage electronic equipment such as computers and phones in accordance with organizational policy. Escalates any building infrastructure changes necessary to complete the request to the appropriate contacts; Create, maintain and update end users’ FAQs; Provide support to departmental projects as assigned; Liaise with third-party support and soft/hardware vendors.

• Act as my own technical support: troubleshoot and resolve issues remotely, including complex software compatibility and installation issues & network connectivity problems. Resolve problems efficiently in real-time during live broadcasts• Dismantle, modify, and repair controllers for obsolete consoles when maintenance is needed• Install & configure video capture hardware/PC upgrades, keep drivers updated• Stream and curate original content on a self-regulating basis, earning 100+ paid subscriptions

• Provided excellent customer service and effectively multitasked in a fast-paced retail environment• Acted as consultant for 10-20 creative projects daily. Troubleshot problems with needle compatibility, bobbin size, thread tension, machine maintenance, etc. based on described symptomsI was promoted to personally take charge of organizing, maintaining, labeling, and displaying all 200+ items in an entire room of the boutique at the end of my tenure, and was repeatedly told that my eye for detail made it look better than it ever had before.

Alameda, California

• Prioritized, updated, and responded to 10+ help requests per day via ticketing system. Front line of support for external customers and 200+ internal employees• Maintained/updated Intranet documentation to reflect 5-10 personnel changes per month, tracked changes utilizing versioning software• Monitored online meeting room calendar and provided troubleshooting support to end users attempting to book meetings. Drafted documentation to educate end users and aid in diagnosing common problems• Re-formatted online internal company floor plan as name-searchable PDF for ease of use• Fielded 100+ phone calls per day; prioritized and transferred calls to relevant departments and created tickets for clients when lines were busy• Arranged, booked, and kept record of corporate travel between 5 worldwide offices• Documented and provided monthly expense reporting to Accounts Payable

I began working at Perforce Software, role outlined above, in a temp-to-hire contractor capacity through OfficeTeam at this time.

Master Of Arts - Ma, Technology And Applied Composition

Advanced study of the art of music composition alongside digital and electronic music production tools. Areas of study include.

Bachelor Of Arts - Ba, Music

Activities and Societies: • University Baroque Ensemble • Cal Raijin TaikoRigorous study of Western music history, theory, and practice.