Leo Gonzalez Email & Phone Number

Atlanta, Georgia, US

Atlanta, Georgia, US

Atlanta, Georgia, US

• Support product managers to own their product P&Ls and facilitate strategic recommendations/decision making to optimize product direction including product pricing, sales strategy/incentive plans, go-to-market approach.
• Inspire team of product managers and continue to build talent within the team
• Coordinate and build strong working relations with various internal organizations including; R&D, Sales, Marketing, Implementations, Account Management, Innovation/BD, and Support; Help in prioritizing development.
• Occasionally support product managers in developing business requirements
• Represent Macro Helix as subject matter expert at internal and external meetings, conferences, etc..
• Seen as a trusted advisor to internal and external stakeholders, helping to anchor the overall Macro Helix relationship

Deerfield Beach, Florida, US

• Represent Product Management at all agile meetings including: sizing, backlog refinement, scrum, release planning and iteration planning
• Manage three products/four delivery teams
• Provide monthly, quarterly, annual, and five year vision/ strategic roadmaps to Ops Board
• Work with UX Design team to review user journeys
• Drive user story writing and all acceptance criteria
• Work with Scrum Master to organize and drive iteration demos

Deerfield Beach, Florida, US

• Managed multiple customers through the successful implementation of their Supply Chain and Pharmacy Software
• Ensured the successful completion of quality product and solution implementations utilizing strong leadership, project and resource management skills
• Set and managed customer expectations
• Developed and followed the project timelines for all projects utilizing the standard implementation documentation
• Ensured completion of projects on-time and on-budget
• Executed the project plan with internal and external customers to develop agreed upon delivery dates

Alpharetta, GA, US

• Managed, maintained, and grew multi-product, high profile accounts (owned highest revenue account) – SalesForce, CRM
• Conducted initial system training, additional/individual training sessions, module specific tutorials, and product functionality training as needed
• Proactively identified client account enhancement/upgrade opportunities
• Supported customer retention and contract renewal by providing onsite visits, focusing on workflow assistance, process improvement according to best practice recommendations, and rules customization
• Provided implementation assistance (onsite visits for AC signatures), software configuration, and consulting to at-risk clients

• Worked with SQL Server, Crystal Reports, EnerGov Software
• Upgraded/Installed software builds/assist with database backups
• Continually worked to Up-sell software components
• Managed Projects, Account handoffs and Client Training as well as provided professional customer service to assigned accounts
• Worked closely with the Director of Client Services, Account Managers, and Implementation Managers to evaluate and address the needs of clients (pre/post implementation)

Norcross, GA, US

Mba, Health Care Management

Bachelor'S Degree, Computer Science