Leo Ignacio Email & Phone Number

Doha, Qatar

To ensure that Qtel bills what it carries. Identify misapplied provisioning or services access. Risk identification on new products, services and significant business changes. Identification of revenue enhancement opportunities. To ensure that all revenue streams are properly safeguarded bearing in mind Qtel’s obligation to employees, shareholders and customers.1. Conducts file level and CDR level reconciliation on the various services such as Voice, SMS, Data, Roaming… Show more To ensure that Qtel bills what it carries. Identify misapplied provisioning or services access. Risk identification on new products, services and significant business changes. Identification of revenue enhancement opportunities. To ensure that all revenue streams are properly safeguarded bearing in mind Qtel’s obligation to employees, shareholders and customers.1. Conducts file level and CDR level reconciliation on the various services such as Voice, SMS, Data, Roaming, Interconnect, VAS, etc.2. Conducts line/subscription reconciliation on various services and switches i.e. GSM, PSTN, HLR, IN, Billing, DSL, IPTV, etc.3. Reviews Mediation filtration rules for billing on various services such as GSM, SMS, International, etc.4. Co-ordination with IT for development of reports; completing UAT of the same and implementation in Live Environment.5. Evaluation/testing of new products, services & systems and assessment of risks associated with revenue assurance prior to launch.6. Maintain a comprehensive working knowledge of services, products and price plans offered.7. Identification & Recommendation of cost savings & opportunities to enhance company revenue streams.8. Regular and random examination and monitoring of audit logs & trail footprints; unrated or suspense events; accordingly coordination, follow-up & block-building for closure of issues.9. Foresight for visioning interlinked areas of leakage & in accordance; Planning & Implementation of reconciliation exercises for assessment of leakage; damage-control strategy & recommendations.10. Ability to present facts and figures and prepare reports on a regular basis within short notice periods. Show less

Doha, Qatar

To assure Qatar Telecoms (QTEL) of legitimate network revenues through early detection of revenue leakage from various network elements.1. Conducts file level and CDR level reconciliation on the various services such as Voice, SMS, Data, Roaming, Interconnect, VAS, etc.2. Ability to present facts and figures and prepare reports on a regular basis within short notice periods.3. Routinely respond to reports generated by supporting Revenue Assurance applications or platforms.4.… Show more To assure Qatar Telecoms (QTEL) of legitimate network revenues through early detection of revenue leakage from various network elements.1. Conducts file level and CDR level reconciliation on the various services such as Voice, SMS, Data, Roaming, Interconnect, VAS, etc.2. Ability to present facts and figures and prepare reports on a regular basis within short notice periods.3. Routinely respond to reports generated by supporting Revenue Assurance applications or platforms.4. Fine-Tuning of Revenue Assurance Systems to ensure the results of the system are accurate and displaying the accurate picture on reconciliation results.5. Routinely conducting Test Call generation activities and evaluation of the results.6. Conduct similar exercises against the pre-paid depletion or any other charging mechanisms.7. Regular and random examination of unrated or suspense events8. Analyze anomalies in report findings, identify root causes and promote the resolution of issues.9. Regular reporting of leakages identified, in the Incident Tracking system. Show less

Makati, Philippines

To assure Smart Communications, Inc. of legitimate network revenues through early detection of fraud and network abuse and preventing it by making necessary monitoring and control measures.1. Involves in monitoring and analysis of suspected fraudulent GSM accounts. 2. Detect and endorse for correction GSM accounts with unreconciled status in switch and in billing system.3. Involves in monitoring and checking of network integrity thru actual call testing per MSC such as long… Show more To assure Smart Communications, Inc. of legitimate network revenues through early detection of fraud and network abuse and preventing it by making necessary monitoring and control measures.1. Involves in monitoring and analysis of suspected fraudulent GSM accounts. 2. Detect and endorse for correction GSM accounts with unreconciled status in switch and in billing system.3. Involves in monitoring and checking of network integrity thru actual call testing per MSC such as long duration calls validation and connectivity issues. 4. Implement necessary controls, i.e. Redirection or disconnection, for all monitored accounts in line with the company’s policies and procedures.5. Detect network problems brought about by errors made during re-homing through identified un-deducted calls or wrong charging of calls during critical activities.6. Ensure that all accounts reported with Zero Balance and have no record of top-ups are not able to generate calls through implementation of appropriate switch provisioning (T22 deletion).7. Generate list of suspected fraudulent accounts through ISR_IMEI extraction and Post Off-peak report generation.8. Identified suspected ISR operators through call detail record analysis and accounts profiling of accounts generated in the Post Off-peak reports9. Involves in the development of SS7’s Fraud Management System (FMS) by identifying criteria that will trigger incidents such as sudden toll increase, cloning fraud, subscription fraud, etc.10. Detect and endorse for appropriate action ISR accounts through actual VoIP and normal voice call simulation.11. Involves in the investigation of unusual fraud and network-related cases. Show less

Makati, Philippines

To assure PLDT of legitimate network revenues through early detection of potential loss events involving local access routes and prompt notification of concerned groups for timely implementation of necessary control measures.1. Gather, analyze and assess Common Channel Signalling No. 7 (CCS7) information nationwide. 2. Gather, analyze and assess CCS7 and switch data information of GMM DID/DOD (including PBX) subscribed lines.3. Gather, analyze and assess CCS7 and switch data… Show more To assure PLDT of legitimate network revenues through early detection of potential loss events involving local access routes and prompt notification of concerned groups for timely implementation of necessary control measures.1. Gather, analyze and assess Common Channel Signalling No. 7 (CCS7) information nationwide. 2. Gather, analyze and assess CCS7 and switch data information of GMM DID/DOD (including PBX) subscribed lines.3. Gather, analyze and assess CCS7 and switch data information of ISP subscribed lines.4. Test analysis of traffic to/from the PLDT subscribed lines and of other telecom carriers.5. Establish daily/weekly/monthly traffic trend of all carriers with CCS7 interconnection to detect and report unusual deviations.6. Conduct switch and site inspection, confirmation test calls and technical observation on suspected lines.7. Immediate communication of recommended controlling actions to concerned groups8. Maintenance of the LRM CCS7 Monitoring System.9. Monitoring of needed resolutions to preclude recurrence of detected fraud. Show less

Makati, Philippines

A. Investigation Investigates fraud and/or illegalities complained by the customer against company employee and/or accredited contractor personnel and provide actions based on the Systems Practices of the company.B. Service Provisioning and Service Complaints Resolution Resolves cases of service illegalities and discrepancies on subscriber’s premises through inspection based on the company’s Systems Practices and Standards. C. Quality Control Inspection Inspection… Show more A. Investigation Investigates fraud and/or illegalities complained by the customer against company employee and/or accredited contractor personnel and provide actions based on the Systems Practices of the company.B. Service Provisioning and Service Complaints Resolution Resolves cases of service illegalities and discrepancies on subscriber’s premises through inspection based on the company’s Systems Practices and Standards. C. Quality Control Inspection Inspection based on Systems Practice systems and standards. Show less

Makati, Philippines

Review existing/new policies, procedures, practices, contracts, reports and other reference materials and correlates relevant information with respect to operational, financial and revenue streams affecting receivables and collections.1. Gather/validate/consolidate pertinent information needed in the conduct of assessment studies; project undertaking and evaluation/implementation of proactive and corrective measures to address receivable and collection concerns.2. Interview and arrange… Show more Review existing/new policies, procedures, practices, contracts, reports and other reference materials and correlates relevant information with respect to operational, financial and revenue streams affecting receivables and collections.1. Gather/validate/consolidate pertinent information needed in the conduct of assessment studies; project undertaking and evaluation/implementation of proactive and corrective measures to address receivable and collection concerns.2. Interview and arrange meetings with concerned divisions and staff for validation and clarification of all gathered information or data.3. Process/analyze data to arrive at factors or concerns affecting receivables and collections through established accounting methods.4. Initiate consultation meetings with the staff of various concerned divisions to agree on workable measures for immediate endorsement and implementation.5. Prepare/submit reports on all assessment studies, projects, undertaking and observation related to receivable and collection.6. Define, formulates and endorse appropriate Key Performance Indicators (KPI) and Service Level Agreement (SLA) to ensure receivable collection efficiency.7. Regularly monitors, evaluates and reports KPI/SLA to ascertain effects and improvements.8. Participate in a working team formed and represented by other groups in the conduct and/or wide-ranging activities as required in specially designed objectives.9. Prepares and conduct presentations, coordination and other linkage meetings on matters elated to receivables and collections.10. Join other external entities to discuss and address performance service level affecting bill printing and delivery, payment schemes and collections.11. Provide assistance to concerned collection units in efforts to collect payments.12. Participates in the evaluation of new produces and services.13. Study drafts of new and renewal of contracts in the provisioning and extension of new or existing service. Show less

Makati, Philippines

Monitors and detects any form of telephone usage abuse or fraud and correlates relevant trending information to prevent the Company from revenue loss opportunities.1. Detects any form of abuse or fraud in line with the company’s international long distance service.2. Reduces incidence of toll disputes through the timely detection of fraud events.3. Regularly evaluates criteria for detection of fraud, identification of delinquent accounts and prediction of churn-likely… Show more Monitors and detects any form of telephone usage abuse or fraud and correlates relevant trending information to prevent the Company from revenue loss opportunities.1. Detects any form of abuse or fraud in line with the company’s international long distance service.2. Reduces incidence of toll disputes through the timely detection of fraud events.3. Regularly evaluates criteria for detection of fraud, identification of delinquent accounts and prediction of churn-likely accounts.4. Provides or initiates preventive measures on detected cases to control further telephone misuse.5. Conducts field inspection on suspected telephone lines and recommends controlling action based on the information gathered.6. Prepares report in reference to the underlying behavior or characteristics of the detected fraudulent activity. Show less