20 years of IT working experience in world's leading companiesA wide range of IT exposure gained from managing various Global/Local projects and customersExcellent communication and interpersonal skillsSelf-motivated and experienced team management to deliver service excellentStrong technical skills on hybrid infrastructure environmentStrong analytical and problem solving skillsStrong customer service and organizational skillsAbility to produce effective results in a fast paced, multi-tasking environmentAbility to adapt to rapid technical changes in the industryA trustworthy team leader and player
Manulife
View- Website:
- manulife.com
- Employees:
- 25873
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Lead Infrastructure ArchitectManulife Apr 2023 - PresentOntario, Canada
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Senior DirectorManulife May 2015 - Mar 2023Hong Kong- Plan and lead the Active Directory consolidation project for 11 domains across 8 countries in Asia- Working with Microsoft to design the hybrid environment to support both Cloud and on premise applications
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Technical ManagerHitachi Data Systems 2012 - 2014Hong KongResponsible of Public Cloud projects deployment across APAC region (Hong Kong, Australia, India and Singapore) and manage local and remote technical teams for Cloud infrastructure setup and on-going operation -
Technical Services ManagerAtos Aug 2008 - Dec 2012Hong Kong- Act as focal point for all escalation and communication activities for customer applications and infrastructure- Coordinate resources from different teams to fix any IT related issue- Ensure the service recovery is handled expeditiously and that systematic issues and problems are addressed proactively- Tracking of incident from opening to closure, with timely communication to stakeholders- Setup Transition, Knowledge Transfer and Cross Training to the Offshore L1 support in India- Preparing Operating Procedures, Documents of Understanding and Run Books during Transition -
Technical AnalystAig Jun 2007 - Jun 2008Hong Kong- Responsible for Active Directory migration and domain consolidation project for 7 countries with 200+ domain controllers and 50000+ domain objects.- Provide ongoing Active Directory support including DNS and WINS record housekeeping and maintenance; monitoring alert and trouble shooting for domain controller related issue for North and South East Asia office. -
System AdministratorElectronic Data Systems Nov 2002 - Feb 2007Hong Kong- Secondment to ABN AMRO bank for 24x7 BAU support- Act as team leader to manage resources to support back office users and work with engineering team on COE deployment project in 2 sites -
Senior System EngineerExpert Systems Jun 1996 - Aug 2002Hong KongWork in government team for project deploymentProject Experiences- HK Airport Authority - Microsoft Exchange Server migration- Eduction Department - IT in Education- HKSAR - Government Office Automation
Leo Lai Skills
Frequently Asked Questions about Leo Lai
What company does Leo Lai work for?
Leo Lai works for Manulife
What is Leo Lai's role at the current company?
Leo Lai's current role is Senior Director at Manulife.
What skills is Leo Lai known for?
Leo Lai has skills like Microsoft Office, Enterprise Storage, Microsoft Infrastructure Technologies, Microsoft Exchange, Itil Process Implementation, Ip Networking, Virtualization.
Who are Leo Lai's colleagues?
Leo Lai's colleagues are Kyra Camille Sanchez, Claudia Martin, Lorenzo Miguel Cruz, Surashrajan Suraash C, Anil George, Edison Torres, Jackie Koop.
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