Leo Lines Email & Phone Number

Tokyo, Japan

Bangkok, Bangkok City, Thailand

Senior management in Product Delivery & Engineering department for a highly technical SaaS. The primary product is a fully integrated set of SDKs and UIKits for 5 platforms offering chat, community, feed, post, livestream and moderation functions. 16 project mgrs and test managers in reporting line, overseeing 5 dev squads operating in scrum and Kanban. Member of Advisory Committee for subsidiaries.Dual chapter lead for QA (testers, automation and performance test engineers) and Project Management (POs, scrum masters, release manager, and technical writer).

Bangkok City, Thailand

Responsible for balancing the greatest value tradeoff between delivery speed and quality. Head of 2 engineering departments: Agile Project Mgmt and Quality Engineering.Modified the existing agile SDLC to speed up Time-to-Market by 104%, reduce production bug incidence by 33% QoQ, and purge over 80% of a redundant JIRA structure that was inadvertently harming the organisation's value stream. Implemented staging release process reducing incidence of overtime from 16% to 0%.Introduced various capabilities to the Quality chapter including Test Architecture inspired by Roy Osherove to correct an inverted test pyramid. Redesigned the E2E test automation framework to improve development speed by 99% and reduce manual test effort by 90%.Overhauled change management process to achieve ISO and SOC2 compliance.

Bangkok City, Thailand

BA lead and technical product owner for mobile banking platform serving 10 million Thai customers. Hybrid agile methodology with Scrum.Author of scenarios and acceptance criteria for new features to prepare Dev and QA for their SDLC. Specialist in transactions, payments and transfersAuthor of integration specs between key architecture components in back-end, particularly for major transactional collaboration with Union Pay NetworkLiaising with NZ development team and Thai clients to kick-off design and elicit requirements for new featuresRedefined and optimized standards for documentation across the programme with cycle-time improvement of 32%

Sydney, Australia

Employed remotely by Fiserv International and engaged onsite as a technical consultant for a mobile integration platform serving 9 million Australian and SEA customers.Implemented CRM improvements after interviewing high-traffic customer centre. Throughput of successful customer resolution improved by 24%.Implemented production auditing for Multi-Profile Registration which showed slow adoption to feature. Conducted root cause analysis, post resolution showed ~88% registration increase for target group.Agile coach and member of the Scrum Master's GuildManaged 3 senior QAs on best practice for performance testing and automation

Melbourne, Australia

Automation of functional and load testing of the back-end platform. Quick release cycles in a fully automated CI/CD model mean a heavy focus on shifting left. The daily includes consulting and investigating for various scrum teams, coding functional and load tests, exploratory api testing of new features, peer reviews, and facilitating scrum ceremonies.

Paris Area, France

Remotely active as automation lead for an anthropological music mapping start-up. Pioneered and developed the current automation framework from the ground up using headless and UI test scripts. Blueprinted the initial set of functional specifications in the markdown language provided by Gauge technology to enable a comprehensive test strategy for the expansion of the project going forward.

Auckland, New Zealand

Full-stack QA and lead for mobile banking application platform serving over 10,000 banks and 6 million independent merchants.Worked on 14 independent banking projects internationally with both kanban and SAFe methodologiesOnsite in Jakarta as Practice Coach and BA for Panin Bank CAT and GoLive to increase their own test capabilitiesOnsite in Seattle as emergency SME for a multi-million dollar uplift project, reporting directly to the bank’s SVP of TechnologyReduced use case time from 10 hours per product to 5 minutes by designing a function converting a specification into hierarchical, documented and formatted use cases in tracking systemAwarded “FISERV Hire of the Year 2015”

Productivity Engineer automating data entry of real estate census information. Created pattern matching algorithms and data processors to determine format of input file and desired output, including statistical analysis and meta-analysis. Self-managed.