As a results-driven customer and community service leader, I bring a wealth of experience in delivering exceptional service to diverse clientele within both for-profit and government agencies. My career has been dedicated to advocating for vulnerable populations, coordinating case management, and facilitating family reunification.In my most current role, I excelled as a Medicare Sales Specialist, where I conducted in-depth needs analyses, developed comprehensive plan proposals, and facilitated seamless enrollments in Medicare Advantage and Supplement programs. My role involved collaborating with Medicaid and the Low-Income Subsidy team to optimize benefits for dual-eligible members, significantly reducing their out-of-pocket expenses.Previously, I served as a Bilingual Case Manager at Vighter, orchestrating the coordination of case management and family reunification services for children under ORR care. My efforts expedited the reunification process, ensuring timely release from facilities and thorough assessments of potential family members or sponsors.With a strong background in customer service, I have held roles such as Senior Benefits Consultant at GOHealth and Contact Center Supervisor at Datamark Incorporated. In these positions, I managed call center operations, developed performance measures, and provided guidance to staff, ensuring the highest quality of service and customer satisfaction.My journey also includes serving as an Investigator for Child Protective Services, where I conducted forensic investigations of abuse and neglect reports, and as a Health Screening Coordinator at Superior Health Plan, where I completed comprehensive health assessments and collaborated with community-based organizations.I hold a Master of Business Administration with a concentration in Human Resources Management from Park University and a Bachelor of Science in Social Psychology. My academic achievements, combined with my professional experience, have equipped me with the skills to manage large workloads, prioritize tasks effectively, and deliver compassionate service across various industries.I am passionate about making a positive impact on the lives of those I serve and continuously seek opportunities to leverage my expertise in customer service, case management, and advocacy.