Leo Michaels Email & Phone Number

London, Gb

London Area, United Kingdom

The Digital Transformation Consultancy that creates tomorrow’s market leaders. To become tomorrow's market leader, you need a transformation partner who fully understands your ambitions. One who challenges convention to equip your business to grow and adapt at pace. With over 20 years' digital transformation experience across various industries, we specialise in PE-backed companies and those with high-growth aspirations. From strategy through to complete digital transformation, we pride ourselves on delivering transformational change that is sustainable, measurable, and aligned with clients' strategic objectives.We are driven by data, powered by technology, and inspired by people. Let's take on tomorrow, together.

London, England, United Kingdom

Individual Achievements: Helped the practice double in size from 3 practices, to 6 practices, including new premium locations opening in Knightsbridge (London, UK) and Earls Court (London, UK). Achieved record-high conversion rates for high-value patients (up to £25,000 per treatment), by implementing pre-qualification sales calls. Average conversion rates increased from 40% to 55%. Improved patient payment commitments/ completion, by updating payment methods. Introduced conversion tracking for marketing methods. Roles: Sourcing new business via inbound leads/ referrals (phone, email, walk-in). Managing patient journey from enquiry to consultation phase to sign up/ payment. Strong rapport building, communication and negotiation skills. Robust problem solving skills to help manage a variety of unique patient issues. Led conversion analysis of employee performance, marketing methods and emerging industry sub-sectors.Company Profile: A private dental healthcare provider, with a multidisciplinary offering, focusing on full mouth dental restorations, implant surgeries, orthodontics, endodontics and periodontics, alongside cosmetic and general dentistry.

London, England, United Kingdom

Individual Achievements: Helped to bring on new business clients, even when covid-19 lockdowns had ended and the usage of mobile app’s wasn’t as essential, due to Covid-19 social distancing laws relaxing. Roles: Sourcing new business via outbound cold calls and field sales.Company Profile: An upcoming app developer, start up, for businesses predominantly within the hospitality industry.

London, England Metropolitan Area

Individual Achievements: Successfully completed course requirements including safeguarding courses. In a team of 18 agents, I was in the first 3 agents to go live on the Contact Tracing system. DBS clear and approved.Roles: Outbound phone calls made to Covid-19 cases and contacts of cases to provide basic medical and self-isolation guidance and support. Flagged safeguarding referrals, handled bereavement phone calls and completed calls with translators for foreign language cases. Helped with staff training.Company Profile: Working in the Coronavirus ‘Contact Tracing and Advisory Service’ for Public Health England (PHE) and the NHS. The campaign was run by Serco Group Plc, via the subcontractor Interact CC.

Bangkok Metropolitan Region, Thailand

Individual Achievements: Originally started on the UK sales team, but after 1 year and 5 months the business owners asked myself and two other colleagues out of a potential 45- 50 internal candidates to start the Australian sales team, which flourished. The Australian branch of the business soon overtook the revenue created by the UK team. Monthly billing high of £35,000 per month, second highest figure in retail team. Much higher level of client retention/ renewal compared to company average. Primarily focused on SME’s, I also managed a few Large Enterprise Businesses within the automotive/ hospitality industry, with one example listed on the Australian stock exchange with annual revenue of £150 million, I managed multi-lingual campaigns in US, Europe and Australasia.Roles: Online marketing sales consultant, campaign manager, project management, strategist and accounts handler for SEO, PPC and Social Media retail clients. Lead generation through outbound cold calls to overseas territories. Trained new staff. Outbound sales calls and service meetings with existing clients. Developed sales promotions.Company Profile: A leading global digital marketing agency, operating from 4 offices worldwide, specialising in Search Engine Optimisation and other online marketing methods such as Pay-Per-Click and Social Media. Main target markets were UK, USA and Asia Pacific, including Australia and New Zealand. Ranked in the Sunday Times Tech Track 100, Deloitte Technology Fast 50 and UK Search Awards winner.

Bangkok Metropolitan Area, Thailand

Individual Achievements: Originally started on the UK sales team, but after 1 year and 5 months the business owners asked myself and two other colleagues out of a potential 45- 50 internal candidates to start the Australian sales team, which flourished. The Australian branch of the business soon overtook the revenue created by the UK team. Monthly billing high of £35,000 per month, second highest figure in retail team. Much higher level of client retention/ renewal compared to company average. Primarily focused on SME’s, I also managed a few Large Enterprise Businesses within the automotive/ hospitality industry, with one example listed on the Australian stock exchange with annual revenue of £150 million, I managed multi-lingual campaigns in US, Europe and Australasia.

London, United Kingdom

Individual Achievements: Working from the head office I was 1 of 2 trainees out of a total 18 to successfully pass the training period/ target. Furthermore, I was the only trainee consultant to make it into the top 30 billing consultants out of a total 130 consultants, company wide. Took initiative to improve marketing strategies i.e. company branding and introductory mail shots. Roles: Outbound sales cold calls, canvassing and tendering predominantly SME Construction/ Engineering Companies with the aim of supplying temporary workers. Face-to-face and on-site service meetings with clients. Project management of new orders and led job fulfilment with my resourcer (candidate manager) and admin staff.Company Profile: One of the UK’s largest independent recruitment agencies, specialising in several specialist recruitment areas, operating from 11 offices over the UK.

Twickenham, United Kingdom

Individual Achievements: Significantly high level of renewal acceptance obtained by department with 93- 95% renewing, whereas the general market average was 60%.Roles: Management of household and motor insurance policies for Shell, ICI and Astra Zeneca employees and pensioners. Liaising with Directors, CEOs and ‘High Net Worth Clients’ of the above companies. Processing results from structural engineer reports. Complaints handling. Assessing health conditions for the renewal of annual travel policies. Credit control involving the management payment discrepancies.Company Profile: A privately owned Chartered Insurance Broker. Finalists for the ‘Best Company to Work for in Insurance Broking’ award.