Customer Service Associate
Current• I was hired as a contractor for MSI-ECS after my OJT stint in 2016 and was eventually hired as a direct/permanent employee.• First point of contact for resellers (customers), attends to customer contact and resolves customer requests received via all mediums (phone and email) • Oversee and coordinate the entire order delivery process• Respond proactively to complex queries, complaints, and issues and escalate as needed• Coordinate and work collaboratively with relevant parties (resellers, vendors and business) and provides updates to stakeholders. • Prepare and maintain order report • Proactive communication to customers in a clear and customer centric way