Leo P. Email & Phone Number

London, England, United Kingdom

- Managed a proficient IT support service team, I successfully handled a wide range of tasks and responsibilities to ensure seamless operations.- Worked collaboratively with various internal stakeholders to ensure the efficiency of IT service management and to maintain crucial business continuity.- Actively participated in and contributed to various IT.

London, United Kingdom

- Supported the London HQ office containing 300+ staff as well as 200+ staff based in field through remote tools, email, phone, instant messaging and face to face.- Global IT Team structure mean’t I supported a number of our global employees. Did this through our ticketing systems and with the help of remote control software.- Administration of various.

- Provided 1st/2nd line support.- Supported 200+ users with both Windows 7/8 and Mac OSX 10.6+ machines.- Created Knowledge Base articles both for end users and the IT team.- Set up and repairing computers both Windows and Mac.- Dealt with external IT vendors to ensure internal IT runs smoothly.- Troubleshoot problems with servers, voIP phones, printers.

Highbury & Islington

- Assisted IT Officer with various IT Support duties.- Answered phone calls from employees needing assistance.- Dealt with printer issues.- Worked with team member to solve IT related problems. - Set up new Mac machines when required.