Leo Sheehan Email & Phone Number

Abington, Ma, Us

Abington, Ma, Us

Quincy, Massachusetts, United States

Remote

Collaborated with a newly implemented client with approximately 31,000 active employees and 10,000 retirees.Performed oversight of high-risk processes to ensure internal and external compliance was satisfied.Managed ongoing weekly payroll file creation from review to delivery.Served as primary contact for complex client inquiries (individual cases, ad hoc reports / audits).Involved in plan requirements reviews / audits for assured accuracy.Reviewed system update items pre- and post-production migration to ensure accuracy.Assisted in testing for annual enrollment plan updates.Served as team lead responsible for 1095-C project (including data, testing, file creation, delivery, and corrections).Created and implemented Alteryx workflows to meet demanding data analysis requirements.

Remote

Collaborated with a newly implemented client with approximately 31,000 active employees and 10,000 retirees.Performed oversight of high-risk processes to ensure internal and external compliance was satisfied.Managed ongoing weekly payroll file creation from review to delivery.Served as primary contact for complex client inquiries (individual cases, ad hoc reports / audits).Involved in plan requirements reviews / audits for assured accuracy.Reviewed system update items pre- and post-production migration to ensure accuracy.Assisted in testing for annual enrollment plan updates.Served as team lead responsible for 1095-C project (including data, testing, file creation, delivery, and corrections).Created and implemented Alteryx workflows to meet demanding data analysis requirements.

Norwood, Massachusetts

Generated and delivered weekly payroll deduction updates for plan participants.Reviewed and delivered service level agreement reporting to client.Created and delivered multiple financial reports on a monthly basis.Audited inbound and outbound file processing (pre-delivery and error reporting). Validated HRIS files.

Generated and delivered weekly payroll deduction updates for plan participants.Reviewed and delivered service level agreement reporting to client.Created and delivered multiple financial reports on a monthly basis.Audited inbound and outbound file processing (pre-delivery and error reporting). Validated HRIS files.

Norwood, Ma

Managed team of employee benefit call center representatives, varying in size from 30 to 50.De-escalated complex situations with plan participants.Audited calls for coaching, quality, and compliance.Supported projects to improve internal tools for representatives.

Norwood, Massachusetts, United States

Fielded incoming calls for Mercer Clients across three lines of business; H&W, 401(K), and Pension.Handled complex plan participant issues, coordinated with client services to create resolution.Handled enrollments in plans and life event processingActed as an extension of our clients, providing white glove serviceAssigned to specific sets of clients who had robust and complex plans.

Reconciled most of the General Ledger AccountsManaged the daily cash position through the federal reserveIn charge of investment of overnight borrowingsCreated various posting sheets to make posting to the General Ledger more efficientAssisted the Controller and CFO throughout a system conversionManaged Accounts PayableIn charge of accounting department while the controller was out on extended leave

Responsible for handling cash and checksHandled sensitive customer information Carried out high standards of customer service to meet customer needs

Ba, Political Science And Government

Activities and Societies: Sigma Phi Epsilon Fraternity Inter Fraternity Council Member Men's Hockey TeamPolitical Science

Education record

Activities and Societies: Yearbook committee Men's Hockey Team Men's Lacrosse Team Men's Football Team Men's Golf Team