Leo David Email & Phone Number

Worcester, England, United Kingdom

• Deliver and facilitate departmental and customer training as required at Worcester and other sites.• Liaise with department managers in relation to all training activities & progress.• Identify innovative methods for transfer and retention of knowledge to ensure employee engagement and learning.• Assess and evaluate staff competence in association with established methods.• Conduct evaluation and monitoring sessions; including providing feedback and coaching inorder to measure and improve performance, efficiency and customer service. • Maintain company training records.• Play a key role in the development of After Sales staff.

Worcester, England, United Kingdom

• Capturing, maintaining and ensuring the quality of customer data is met adhering to GDPR.• Handling all relevant customer interactions and resolving their queries and complaints.• Remote troubleshooting utilising problem solving skills and persuasive communication.• To assist Team Leaders and Supervisors in managing the floor and coaching/developing the skills in the team.• Supervised a large team of interns in the pursuit of providing excellent customer service and maintaining the efficiency of all departmental operations.

Worcester, England, United Kingdom

• Worked closely with the sales team in developing relationships with business customers to identify their energy needs and suggesting innovative products that are right for them by providing advice and assistance.• Responsible for negotiating the terms of an agreement between the energy clients and our business customers.• Identified any possible complaints and seek to resolve them as efficiently as possible.

Birmingham, England, United Kingdom

• Responsible for the administrative aspects of the job for instance maintaining staff records, payroll performance reports and preparing sales and operational data along with scheduling and staffing.• Accountable for training and developing supervisors and managers on operational excellence and customer service, collaborating closely with staff to achieve sales goals and to prepare reports to identify opportunities, ensuring visibility to customers and putting them at the heart of decision making to enhance their experience.

Birmingham, England, United Kingdom

• Responsible for delivering excellent customer service, instilling this in my team through training and motivation and increasing profitability through identifying and contacting prospective customers.• Oversaw all day to day operations such as maintaining the overall image of the store, managing and advancing staff development/training and where necessary effectively resolving problems and complaints concerning customers in a swift and professional manner.

Gurugram

• Pursue payments on debts owed by individuals or businesses on behalf of our clients. • Liaised with external agencies to deliver measurable results.

Masters In Marketing, Merit

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record