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Leonardo Torres is listed as FS & RDS Coordinator | Project Manager | Data Analysis | Business Intelligence | Python | SQL | Power BI at Stefanini Brasil, a with 9735 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Leonardo Torres.
Leonardo Torres previously worked as FS | RDS LATAM Coordinator at Stefanini Brasil and Data Analyst at Lucky O'Wee. Leonardo Torres holds Master Of Business Administration - Mba, Project Management from Poli Usp Pro.
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Bilingual professional with extensive experience in technical support, data analysis, and project management, specialized in developing interactive dashboards, managing support teams, and implementing solutions and processes.I have knowledge in agile methodologies such as SCRUM and IT service management practices with ITIL, optimizing processes and improving operational efficiency.With skills in Python, SQL, PowerBI, Excel, and experience with tools like Zoho, Zendesk, ServiceNow, SAP, I am seeking positions as an Analyst or Coordinator in the IT field.
Listed skills include Atendimento Ao Cliente, Treinamento, Consultoria, Facilities, and 1 others.
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A career timeline built from the work history available for this profile.
São Paulo, Brasil
Monitoring and analysis of KPIs (SLA, MTTR, FCR, NPS, CSAT), Monthly Scorecard Control (Ticket Audits, Feedbacks, and 1:1s), Report Creation (ServiceNow), Daily Huddles, Team Training (Shadow, Buddy Program, Side by Side), Inventory and Stock Management, Reimbursement Control, Overtime Reporting, Monthly Timecard Closing, Integration Planning, Team Backup and Vacation Management.
São Paulo, Brasil
Development of Interactive Dashboards (PowerBI, Tableau), Data Analysis with Python (Pandas, Numpy, Matplotlib,Scikit), Data Integration and Transformation (ETL).
São Caetano Do Sul, São Paulo, Brasil
Project Management, Implementation of reports, forms, triggers, and macros (Zendesk), Support KPIs (SLA, MTTR, FCR, NPS, CSAT), Process improvement for customer and support experience, aligning them with ITIL standards, Resolution of complex Problems and Incidents, Implementation of best practices and action plans to ensure compliance with governance within the support function.
Wilmington, Delaware
Tracking and resolution of support issues (troubleshooting), Log Analysis, System Deployment (AWS, Docker, NGINX, MongoDB) on Cloud/Linux servers, Customer Service, review and improvement of customer service and support processes, suggesting product improvements based on insights from support analysis, support documentation (HCs).
Brasil
Support Service, Training and Guidance for Employees and Customers, Creation of manuals, tutorials, and training videos, Task assignment and management, Remote access for resolving issues related to the platform (Tier I and II Support), Monitoring and suggesting the adoption of new tools and strategies for customer success, ticket resolution, Development of freight spreadsheets for customer campaigns.
Juiz De Fora, Minas Gerais, Brasil
Online Support (Tier I) for clients and users of the Platform, Remote access for resolving issues related to the platform (Tier I Support), Active and passive invoice collection.
Juiz De Fora, Minas Gerais, Brasil
Conducting research and interviews to obtain implementation scope, understanding, and modeling of business flow, Implementation of financial systems, E-commerce, and Digital Marketing Tools.
Juiz De Fora, Minas Gerais
Implementation of Call Center Systems, Training on product usability and functionality, Supporting customers through testing processes, requirement gathering, Cloud Server and VPN configuration (WOW experience).
Juiz De Fora, Minas Gerais
Support and training for clients and users, CSM to improve and optimize the customer experience, Internal advocacy for problem resolution, Development and translation of documentation, procedures, policies, and service standards, Analyzing statistics and compiling reports.
Niterói, Rio De Janeiro
IT support on fleet ships (hardware, software, and network configuration), Analysis and requirement gathering, Development of Applications in FileMaker 11 for report generation.
Other employees you can reach at stefanini.com.br. View company contacts for 9735 employees →
Carlos Alberto Luiz Braga
Colleague at Stefanini BrasilNova Iguaçu, Rio De Janeiro, Brazil
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AK
Adan Kaery Lopes
Colleague at Stefanini BrasilMogi Das Cruzes, São Paulo, Brazil
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ES
Edvaldo Silva
Colleague at Stefanini BrasilSalvador, Bahia, Brazil
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CF
Chrissy Fink (Stefanini)
Colleague at Stefanini BrasilSouthfield, Michigan, United States
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VE
Valdir Ensinas
Colleague at Stefanini BrasilSão Paulo, Brazil
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DM
Débora Maria Izidoro Ross
Colleague at Stefanini BrasilSanto André, São Paulo, Brazil
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IG
Igor G M Santos
Colleague at Stefanini BrasilTaguatinga, Federal District, Brazil
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MS
Mariana Sara
Colleague at Stefanini BrasilRio De Janeiro, Brazil
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LC
Luana Cunha
Colleague at Stefanini BrasilSão Gonçalo, Rio De Janeiro, Brazil
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AB
Amanda Bezerra Da Silva
Colleague at Stefanini BrasilBrasília, Federal District, Brazil
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- Data visualization and analysis - Relevant metrics for strategy: key performance indicator - Data analysis using dashboards - Use.
Quick answers generated from the profile data available on this page.
Leonardo Torres works for Stefanini Brasil.
Leonardo Torres is listed as FS & RDS Coordinator | Project Manager | Data Analysis | Business Intelligence | Python | SQL | Power BI at Stefanini Brasil.
Leonardo Torres is based in São Paulo, Brazil while working with Stefanini Brasil.
Leonardo Torres has worked for Stefanini Brasil, Lucky O'Wee, Co.Aktion, Rocket.Chat, and Oruc - Plataforma De E-Commerce.
Leonardo Torres's colleagues at Stefanini Brasil include Carlos Alberto Luiz Braga, Adan Kaery Lopes, Edvaldo Silva, Chrissy Fink (Stefanini), and Valdir Ensinas.
You can use AeroLeads to view verified contact signals for Leonardo Torres at Stefanini Brasil, including work email, phone, and LinkedIn data when available.
Leonardo Torres holds Master Of Business Administration - Mba, Project Management from Poli Usp Pro.
Leonardo Torres is listed with skills including Atendimento Ao Cliente, Treinamento, Consultoria, Facilities, and Microsoft Office.
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