Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Leonardo Torres is listed as FS & RDS Coordinator | Project Manager | Data Analysis | Business Intelligence | Python | SQL | Power BI at Stefanini Brasil, a company with 9735 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Leonardo Torres.
Leonardo Torres previously worked as FS | RDS LATAM Coordinator at Stefanini Brasil and Data Analyst at Lucky O'Wee. Leonardo Torres holds Master Of Business Administration - Mba, Project Management from Poli Usp Pro.
This section adds company-level context without repeating Leonardo Torres's masked contact details.
Review company-level records connected to Leonardo Torres before choosing the right outreach path.
Bilingual professional with extensive experience in technical support, data analysis, and project management, specialized in developing interactive dashboards, managing support teams, and implementing solutions and processes.I have knowledge in agile methodologies such as SCRUM and IT service management practices with ITIL, optimizing processes and improving operational efficiency.With skills in Python, SQL, PowerBI, Excel, and experience with tools like Zoho, Zendesk, ServiceNow, SAP, I am seeking positions as an Analyst or Coordinator in the IT field.
Listed skills include Atendimento Ao Cliente, Treinamento, Consultoria, Facilities, and 1 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
São Paulo, Brasil
Monitoring and analysis of KPIs (SLA, MTTR, FCR, NPS, CSAT), Monthly Scorecard Control (Ticket Audits, Feedbacks, and 1:1s), Report Creation (ServiceNow), Daily Huddles, Team Training (Shadow, Buddy Program, Side by Side), Inventory and Stock Management, Reimbursement Control, Overtime Reporting, Monthly Timecard Closing, Integration Planning, Team Backup.
São Paulo, Brasil
Development of Interactive Dashboards (PowerBI, Tableau), Data Analysis with Python (Pandas, Numpy, Matplotlib,Scikit), Data Integration and Transformation (ETL).
São Caetano Do Sul, São Paulo, Brasil
Project Management, Implementation of reports, forms, triggers, and macros (Zendesk), Support KPIs (SLA, MTTR, FCR, NPS, CSAT), Process improvement for customer and support experience, aligning them with ITIL standards, Resolution of complex Problems and Incidents, Implementation of best practices and action plans to ensure compliance with governance.
Wilmington, Delaware
Tracking and resolution of support issues (troubleshooting), Log Analysis, System Deployment (AWS, Docker, NGINX, MongoDB) on Cloud/Linux servers, Customer Service, review and improvement of customer service and support processes, suggesting product improvements based on insights from support analysis, support documentation (HCs).
Brasil
Support Service, Training and Guidance for Employees and Customers, Creation of manuals, tutorials, and training videos, Task assignment and management, Remote access for resolving issues related to the platform (Tier I and II Support), Monitoring and suggesting the adoption of new tools and strategies for customer success, ticket resolution, Development.
Juiz De Fora, Minas Gerais, Brasil
Online Support (Tier I) for clients and users of the Platform, Remote access for resolving issues related to the platform (Tier I Support), Active and passive invoice collection.
Juiz De Fora, Minas Gerais, Brasil
Conducting research and interviews to obtain implementation scope, understanding, and modeling of business flow, Implementation of financial systems, E-commerce, and Digital Marketing Tools.
Juiz De Fora, Minas Gerais
Implementation of Call Center Systems, Training on product usability and functionality, Supporting customers through testing processes, requirement gathering, Cloud Server and VPN configuration (WOW experience).
Juiz De Fora, Minas Gerais
Support and training for clients and users, CSM to improve and optimize the customer experience, Internal advocacy for problem resolution, Development and translation of documentation, procedures, policies, and service standards, Analyzing statistics and compiling reports.
Niterói, Rio De Janeiro
IT support on fleet ships (hardware, software, and network configuration), Analysis and requirement gathering, Development of Applications in FileMaker 11 for report generation.
Other employees you can reach at stefanini.com.br. View company contacts for 9735 employees →
Guilherme Da Silva Santos
Colleague at Stefanini BrasilSão Paulo, São Paulo, Brazil, Brazil
View →
AA
Ana Alves
Colleague at Stefanini BrasilSão Vicente, São Paulo, Brazil, Brazil
View →
VQ
Vitor Quintans
Colleague at Stefanini BrasilGreater São Paulo Area, Brazil
View →
FM
Fábio Mugarte
Colleague at Stefanini BrasilBrasília, Federal District, Brazil, Brazil
View →
TL
Tecia Liane De Melo Freire Da Silva
Colleague at Stefanini BrasilMacau, Rio Grande Do Norte, Brazil, Brazil
View →
LC
Lucas Cruz
Colleague at Stefanini BrasilSão Paulo, São Paulo, Brazil, Brazil
View →
ML
Marcos Lacerda
Colleague at Stefanini BrasilÁguas Claras, Federal District, Brazil, Brazil
View →
IO
Italo Oliveira 🏳️🌈
Colleague at Stefanini BrasilOsasco, São Paulo, Brazil, Brazil
View →
FX
Filipe Xerxenevsky
Colleague at Stefanini BrasilSão Paulo, São Paulo, Brazil, Brazil
View →
AB
Alexandre Barros
Colleague at Stefanini BrasilBarueri, São Paulo, Brazil, Brazil
View →
- Data visualization and analysis - Relevant metrics for strategy: key performance indicator - Data analysis using dashboards - Use of.
Quick answers generated from the profile data available on this page.
Leonardo Torres works for Stefanini Brasil.
Leonardo Torres is listed as FS & RDS Coordinator | Project Manager | Data Analysis | Business Intelligence | Python | SQL | Power BI at Stefanini Brasil.
Leonardo Torres is based in São Paulo, São Paulo, Brazil while working with Stefanini Brasil.
Leonardo Torres has worked for Stefanini Brasil, Lucky O'Wee, Co.Aktion, Rocket.Chat, and Oruc - Plataforma De E-Commerce.
Leonardo Torres's colleagues at Stefanini Brasil include Guilherme Da Silva Santos, Ana Alves, Vitor Quintans, Fábio Mugarte, and Tecia Liane De Melo Freire Da Silva.
You can use AeroLeads to view verified contact signals for Leonardo Torres at Stefanini Brasil, including work email, phone, and LinkedIn data when available.
Leonardo Torres holds Master Of Business Administration - Mba, Project Management from Poli Usp Pro.
Leonardo Torres is listed with skills including Atendimento Ao Cliente, Treinamento, Consultoria, Facilities, and Microsoft Office.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Leonardo Torres you were looking for.
