Leonardo Torres Email and Phone Number
Bilingual professional with extensive experience in technical support, data analysis, and project management, specialized in developing interactive dashboards, managing support teams, and implementing solutions and processes.I have knowledge in agile methodologies such as SCRUM and IT service management practices with ITIL, optimizing processes and improving operational efficiency.With skills in Python, SQL, PowerBI, Excel, and experience with tools like Zoho, Zendesk, ServiceNow, SAP, I am seeking positions as an Analyst or Coordinator in the IT field.
Stefanini Brasil
View- Website:
- stefanini.com.br
- Employees:
- 9735
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Fs | Rds Latam CoordinatorStefanini Brasil May 2024 - PresentSão Paulo, BrasilMonitoring and analysis of KPIs (SLA, MTTR, FCR, NPS, CSAT), Monthly Scorecard Control (Ticket Audits, Feedbacks, and 1:1s), Report Creation (ServiceNow), Daily Huddles, Team Training (Shadow, Buddy Program, Side by Side), Inventory and Stock Management, Reimbursement Control, Overtime Reporting, Monthly Timecard Closing, Integration Planning, Team Backup and Vacation Management.
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Data AnalystLucky O'Wee Nov 2022 - Apr 2024São Paulo, BrasilDevelopment of Interactive Dashboards (PowerBI, Tableau), Data Analysis with Python (Pandas, Numpy, Matplotlib,Scikit), Data Integration and Transformation (ETL). -
Support CoordinatorCo.Aktion Nov 2022 - Sep 2023São Caetano Do Sul, São Paulo, BrasilProject Management, Implementation of reports, forms, triggers, and macros (Zendesk), Support KPIs (SLA, MTTR, FCR, NPS, CSAT), Process improvement for customer and support experience, aligning them with ITIL standards, Resolution of complex Problems and Incidents, Implementation of best practices and action plans to ensure compliance with governance within the support function. -
Senior Technical Support AnalystRocket.Chat Aug 2021 - Sep 2022Wilmington, DelawareTracking and resolution of support issues (troubleshooting), Log Analysis, System Deployment (AWS, Docker, NGINX, MongoDB) on Cloud/Linux servers, Customer Service, review and improvement of customer service and support processes, suggesting product improvements based on insights from support analysis, support documentation (HCs). -
Support CoordinatorOruc - Plataforma De E-Commerce Nov 2020 - Jul 2021BrasilSupport Service, Training and Guidance for Employees and Customers, Creation of manuals, tutorials, and training videos, Task assignment and management, Remote access for resolving issues related to the platform (Tier I and II Support), Monitoring and suggesting the adoption of new tools and strategies for customer success, ticket resolution, Development of freight spreadsheets for customer campaigns. -
Support AnalystOruc - Plataforma De E-Commerce Aug 2020 - Oct 2020Juiz De Fora, Minas Gerais, BrasilOnline Support (Tier I) for clients and users of the Platform, Remote access for resolving issues related to the platform (Tier I Support), Active and passive invoice collection.
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It ConsultantConsulti Pro Feb 2018 - Mar 2021Juiz De Fora, Minas Gerais, BrasilConducting research and interviews to obtain implementation scope, understanding, and modeling of business flow, Implementation of financial systems, E-commerce, and Digital Marketing Tools.
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Implementation AnalystSmart Nx Apr 2017 - Mar 2018Juiz De Fora, Minas GeraisImplementation of Call Center Systems, Training on product usability and functionality, Supporting customers through testing processes, requirement gathering, Cloud Server and VPN configuration (WOW experience). -
Support AnalystBrazip Tecnologia Nov 2013 - Mar 2016Juiz De Fora, Minas GeraisSupport and training for clients and users, CSM to improve and optimize the customer experience, Internal advocacy for problem resolution, Development and translation of documentation, procedures, policies, and service standards, Analyzing statistics and compiling reports. -
Support AnalystEdison Chouest Offshore Nov 2012 - Mar 2013Niterói, Rio De JaneiroIT support on fleet ships (hardware, software, and network configuration), Analysis and requirement gathering, Development of Applications in FileMaker 11 for report generation.
Leonardo Torres Skills
Leonardo Torres Education Details
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Project Management -
Data Science And Big Data Analytics -
Public Administration -
Information Technology
Frequently Asked Questions about Leonardo Torres
What company does Leonardo Torres work for?
Leonardo Torres works for Stefanini Brasil
What is Leonardo Torres's role at the current company?
Leonardo Torres's current role is FS & RDS Coordinator | Project Manager | Data Analysis | Business Intelligence | Python | SQL | Power BI.
What schools did Leonardo Torres attend?
Leonardo Torres attended Poli Usp Pro, Faculdade Metropolitana, Unicesumar, Gama Academy.
What skills is Leonardo Torres known for?
Leonardo Torres has skills like Atendimento Ao Cliente, Treinamento, Consultoria, Facilities, Microsoft Office.
Who are Leonardo Torres's colleagues?
Leonardo Torres's colleagues are Julie Pandolfi, Ana Luiza Oliveira, Silvio Peres Gonçalves Peres Júnior, Thaina Medeiros, Danilo Santos, Aretuza Devilla, Werner Creutzberg.
Not the Leonardo Torres you were looking for?
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Leonardo Torres
Juazeiro Do Norte, Ce -
3quality.com.br, cyrela.com.br, gmail.com -
Leonardo T.
São Paulo, Sp -
Leonardo Torres
Project Management | Scrum Master | Supply Chain | Transformation Office | Alpargatas S.A.São Paulo, Sp
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