Leo Torres Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

TGC Search is an award-winning recruitment agency built on more than 60 years of trusted recruitment advisory services. When you engage with a TGC Search executive recruiter, you gain a strategic hiring partner who is personally invested in your success. We treat executive search with thoroughness, professionalism, and discretion. Our recruiters possess years of hands-on experience in the industries they service. With backgrounds like our clients and the professionals we place, we know how to select the right individuals for the job and proactively identify innovative hiring solutions.

Brooklyn, New York

Managed Purchasing, Customer Service, and Accounting teams. Collaborated with key cross functional partners on the merge of a new accounting system. Partnered with Marketing on product development and attended trade shows meeting with prospective vendors. Created a new system for sales representatives to request and create orders via email. Managed the move to a new office space, HR Manager for the equipment division overseeing payroll, reviews, and team development. Streamlined processes that contributed to a 10% company profit increase within a four month period.

Brooklyn, New York

Manage customer order fulfillment process end-to-end (manual and EDI), ensuring data accuracy. Partner with finance team to resolve customer claims and non-trade deductions. Support product quality initiatives relative to investigation and product retrieval. Manage cost impact of order violations and expedites to deliver service against operational constraints and budget. Partnered in the development of customer operations SOP’s and metrics to drive continuous improvements in service, cost, and quality.Coordinate reverse logistics and customer reimbursement. Maintain and influence vendor scorecard improvement and work to remedy deductions resulting from non-compliance issues.

Greater New York City Area

Assisted in managing key accounts sourcing and selling exclusive proprietary private labeled decorative accents, gifts, furniture, leather goods and home and garden products from Latin America. Provided support in all phases of clients' projects including quality control, labeling, packaging, testing, and governmental import regulations. Negotiated issues including claims resolutions, quality control, late shipments, discrepant or delayed payments and pricing issues. Managed the accounts receivable, including the entry and tracking purchase orders, issuance of invoices, monthly analysis, and sales projections. Developed targeted presentations, participated in trade shows, assisted with set up of market showrooms, and traveled extensively domestically and internationally. Advanced customer service to assist in communication, excellent response times and improve processes at all levels throughout both the internal and external organizations. Client list included Crate and Barrel, LL Bean, Orvis, Grandin Road, Frontgate, Home Improvements Collection, Wisteria, Improvements, J.C. Penney and Land of Nod. Supported President and Senior Management in all aspects of our customer management and communication.

Greater Los Angeles Area

Employed by leading designers and manufacturers of corrugated packaging and foam plastics. Scheduled the production plans for three separate production facilities for over 200 workers. Provided customer service externally and internally (employees and managers). Received and processed phone orders. Established and maintained quality relationships with our clients. Buyer of roll stock for the company. Maintained accurate inventory of all roll stock in house. Set up new vendor and client accounts. Providing quotes, processing returns and credits. Report to the President and Department Manager.