Seasoned IT Executive with more than 30 years in IT Management experience covering BPO/KPO, Consulting, Energy, Electronics and Telecommunications industries. Proven experience in leveraging technologies to optimize operational efficiency and reducing costs. Significant experience in setting up off-shore offices. 10+ years experience in Project Management covering ERP Implementation, end-to-end SDLC ownership, local infrastructure implementation and other project management initiatives More than 10 years experience in ITSM ranging from set up to being Globally Responsible for ITSM Operations Extensive experience in People, Vendor, Relationship and Overall IT Management Certified ITIL v3 Practitioner with more than 10 years actual experience