• Business Modeling: Co-created a comprehensive business model for the healthcare industry by conducting extensive market analysis and early-stage research. This included desk research and interviews with healthcare professionals, senior home managers, senile patients, and their families to shape the business's direction.• Digital Platform Management: Oversaw the entire lifecycle of our digital platform, from conceptualization to operation. Developed product wireframes, optimized the user interface, and generated content to ensure a smooth and engaging user experience during platform operation.• Patient-Centric Service Design: Through in-depth research and analysis, identified the unique needs and preferences of patients. Designed a holistic service package that encompassed care, nursing, and support, both online and offline, to address these demands effectively.• Hospital Collaboration and Business Development: Established strong relationships with hospitals by engaging in dialogue with healthcare professionals and hospital management teams. Analyzed their needs and concerns and then crafted collaborative plans tailored to the hospital's specific requirements. Successfully pitched and developed business opportunities through these strategic partnerships with healthcare institutions.

• Vision & Strategy: Developed the company's vision, mission, and long-term strategic goals. Set the direction for the business and made key decisions that align with the company's objectives.• Team Leadership: Hired and led a talented team, provided mentorship to employees. Created an environment where employees can thrive and work towards the company's mission.• Operational Optimization: Continuously improving and streamlining the company's internal processes, systems, and workflows to enhance efficiency, reduce costs, and maximize productivity. Identified and implemented best practices to ensure the company operates at peak performance.

• Strategic Consulting: Conducted and systemized key findings within strategic framework and built strategy report including tangible solutions accordingly.• Team Leading: Managed teams of 2-4 business analysts in conducting market research and building market entry and expansion strategies, due diligence, and communication projects.• Presentation: Liaised with clients’ C-level management including report presentation.