• Lead and develop a diverse team of skilled systems engineers, providing cross-functional development activities and high quality customer service• Provide management oversight of data center systems implementation, maintenance, upgrades and support• Manage multiple projects, including schedules, budgets, resource allocation and planning in collaboration with the IT Project Management Office• Prepare and present monthly status reports on the health of the organization, including systems metrics, change management and incident reports• Actively participate in regular meetings with IT/MIS Directors and CIO and make strategic technical recommendations• Recruit, interview, hire, develop and retain talented staff and provide quarterly/yearly performance management reviews• Assist staff with complex server implementations and troubleshooting by offering operational support for Active Directory, Exchange, SQL, Windows Servers, MDM, Networking, Security and other cross-platform technologies

• Design and implement Information Systems to adequately support the Enterprise Server and Storage Infrastructure• Analyze business requirements and translate into systems configurations that effectively integrate with current applications• Ensure that all systems are working at optimal performance levels and security standards• Provide strategic recommendations and lead technology efforts between business units• Provide consultation on complex projects and manage high priority projects

• Plan, direct and manage all aspects of workflow and resource allocation for three groups of systems administrators and technicians supporting the company’s server, desktop and distributed printing infrastructure, serving 1200+ users across multiple US site offices• Manage annual computer hardware budget of over $1.5M• Provide strategic recommendations and contribute to technology integration efforts between all business units, including Engineering, Software Development, Human Resources and Information Services

• Managed mission-critical Windows servers and systems administration activities for 1200+ users• Coordinated the capacity planning, installation, configuration, networking, maintenance and administration of all ITS Windows servers and other specialized project-owned servers• Trained and supervised co-op students and new employees on various aspects of networking, hardware and software setup, and professional end-user support

• Provided first level software, hardware, and networking user support for a variety of platforms such as Windows, Macintosh and UNIX systems• Led a company-wide effort to upgrade all client PCs to a single, more robust Operating System• Developed a procedure that facilitated the conversion of hundreds of MAC users to PC• Installed and configured Intel/Windows PCs, including operating system upgrades, software setup and system optimization• Trained new members of support staff and maintained documentation for installation instructions and general how-to information

Built server infrastructure, provided collocation services and web site hosting for small businesses and non-profit organizations

• Worked directly with company founders, defining the technical requirements needed to implement and achieve the business vision• Interviewed developers and IT staff and made hiring recommendations to company executives• Setup network infrastructure, public and development web, database and authentication servers• Developed the company’s first proof-of-concept website and later hosted its first public website and email services

• Supervised and trained 20+ lab proctors and assisted users in software and hardware problems• Coordinated the staffing of four computer labs and approved time sheets• Worked directly with the lab manager towards improving and deploying new software, hardware and new regulations that would make work more efficient for our clients