Leo Yang Email & Phone Number

대한민국 서울

Digitalization, a seamless customer journey by Online2Offline integration (O2O)Building and leading a cross functional product, customer centric mindset and team as IT O2O team lead.Summary:- Lead the IT team being responsible for sales and O2O (CRM, Sales, Dealer Management System, Customer loyalty card, Digital Commercial Platform, etc)- Align with business partners, regional and central stakeholders- Ensure implementation of the projects in time and quality- Ensure to provide an excellent operational support- Plan, track and report local budgetDescription of tasks:Lead the team- Ensure that our team has what it needs to achieve the milestones and support, provide guidance etc.- Strengthen the strong points of our team members and work on the weaker points.- Actively manage the transformation to IT future skill set and operational modelProduct portfolio management and project manager- Align on the strategic and operative product roadmap- Make sure that the deliverables and localization- Be in continuous contact with business unit to make sure that expected values are delivered- Identify needed change management and initiate- Plan the needed budget- Manage internal and external vendorsIT operations- Strive for a best of class support organization to our customers- Initiate mitigation measurements in case of security findings in close cooperation with the security units and products ownersRadical simplification, Speed- Provide solution designs for processes, white spots, etc to increase value, remove manual processes, improve KPIs, customer satisfaction etc.

- Understanding of marketing, whole sale and retail business.- Analysis & DesignAnalyze and document system requirements, assess stakeholder needs and issues.Work with Daimler technical solution groups and vendors for designing and documenting functional and technical specifications.Apply Legal requirement into current systems.- Project managementRoll-out headquarter top down projects.Communicate project status to internal users(Business unit), end users, management and stakeholders.Participate in software design, prototyping, construction and testing of new or enhanced applications.Control project scope, budget and timeline.- Service operationITIL based service operation.Resolve incidents and problems.- System MaintenanceSAP(SAP Wholesales Template) MM, SD, LO module. Autoline(Dealer Management System) Sales and Marketing. Sales Force Dot Com(CRM). Customer touch point front end system(IOS). - Involved ProjectsCRM integrated systems architecture redesign project.Mangle personal data from Dealer Management Stage System that has been copied from production. Hard delete personal data from CRM integrated systems. Implement tax engine solution and integrate to sales tablet. Integrate Whole sales system(SAP) and Retail system(Autoline). Integrate product planning tool with legacy systems with HQ(Germany). Migration of Global ordering system. Integrate Sales Force Dot Com with legacy systems. Integrate Quotation, contract applicaiton(IOS) with legacy systems for dealer sales consultant. Implement Service card module in Autoline(DMS). Implement Dealer Incentive Program integrated with SAP. Sales process optimization(enables automated logistic process, implement interface to Port system, Vehicle preparation center and Customs agency). Implement central customer data management tool to integrate all the customer data systems.

- Manage dealer management system enhancements and projects BMW Korea CRM process inovation for preventing to create duplicate customers and companies.BMW Korea address normalization, new postcode & address migration. BMW Korea world IFC & COBIS improvement. CFAO Vietnam Autoline implementation. Porsche Korea Autoline & Legacy system integration. FMK(Ferrari & Maserati) dealer management system implementation & roll-out.Mercedes-Benz Korea dealer & importer Autoline upgrade project.Daimler Truck Korea dealer & importer Autoline upgrade project.BMW China BBA roll-out. BMW Korea Shinho motors roll-out. Mercedes-Benz Indonesia DMS(Autoline, Dealer Management System) upgrade project(Sales&Marketing module). Zungfu Hongkong DMS upgrade Project(Accounting module). Chrysler Korea system split project(Accounting module). ZungFu HongKong DMS Vehicle Stock Book upgrade Project(Accounting module). Jaguar LandRover Korea DMS Implementation(Sales&CRM) and roll-out. - Training for Key-UsersAccounting module training for importers BMW Korea, Mercedes-Benz Korea. Accounting module training for Hansung motors(Mercedes-Benz), Shinho motors(BMW), Kyohak motors(Mercedes-Benz), Motor one(Mercedes-Benz) and etc. BMW China Management Accounting module training. - Analyse customer’s requirement2014 BMW Korea Customer Control Board(CRM).2012 BMW Korea Customer Control Board(Accounting).

- Develop and maintain Parts-Mall ERP System. after using the new system company profit increased 30% every year from 2007 to 2009.- Project with Microsoft.(For 3-Month) Customize Microsoft Navision Accounting system interfaced with Part-Mall ERP system. - Build Parts-Mall Africa branch ERP system.(For 3-Month) Customize not only Parts-Mall ERP system but also Microsoft Navision Accounting System fitted in South Africa’s environment. Training local staffs(Sales, Purchase, Account, Stock) not only Parts-Mall ERP System but also Microsoft Navision Accounting System with English. Deploy change requests from local staffs(South Africa) to upgrade and maintain ERP System Co-located ERP server in South Africa. ERP System was developed by Asp, VB Script, Java Script, MS-SQL, Windows Server 2008 R2, Visual Basic. Synchronize headquarter’s and South Africa branch’s database by using linked database. - Preparing to Build Parts-Mall Malaysia branch ERP system.

Headquarters and Headquarters Battery, 1st Battalion, 38th Artillery