Yi Gu Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

• Acquired all the necessary technics of the job in the first week by self-motivated study.• Familiarised with the overall operation of the restaurant in the first 2 months by getting rotated in different roles, such as cashier, bartender, and kitchen helper, as a reward for being appreciated as a quick learner by the restaurant manager.• Got a 100% customer satisfaction rate on table service by conducting prompt, empathic, and rational communications with customers to rapidly address their needs.

Canberra, Australian Capital Territory, Australia

• Improved and stabilised overall delivery punctuation rate by 25% by utilising data analysis tools like MySQL, Excel, and Tableau to extract valuable data insights from raw driver performance data, analyse key indexes, and steer data-driven decision-making on driver clustering. • Reduced cost per order by 11% within the first month by reviewing and consolidating existing expenses in detail under delivery performance data, and reallocating budget to avoid wasting.• Obtained a 100% user satisfaction rate in dealing with their business process and software performance concerns regarding delivery operations by applying customer service skills like active listening, empathy, and problem-solving.• Ensured smooth implementations of new technical features by generating over 100 weekly notifications, reports, and training documents for technical and non-technical stakeholders to empower them with the required knowledge to adapt to systematic improvements.• Assisted day-to-day administrative work by acting as first point consulting, onboarding, induction training, and account setup representative for new drivers.

Canberra, Australian Capital Territory, Australia

Shenzhen, Guangdong, China

• Contributed to the improvement of the data presentation interface by developing at least 5 internal data visualization web pages and WeChat mini-programs of the Careforeyou SAAS Integrated Management System.• Constructed web page frameworks and over 30 different interactive functions with HTML, CSS, JavaScript, and React.• Optimized system web page loading performance by 25% by applying concepts like lazy loading and asynchronous loading.• Improved and enriched the weekly web page data display effectiveness and functional efficiency by 30% by applying mythologies like agile development.• Acquired knowledge through self-study and arrangement of meetings with senior project team members within the first 2 weeks of the internship period.

Pudongxin District, Shanghai, China

• Selected as 1 of the 500+ participants nationwide for the HR Representative position due to communication skills, leadership potential, and honesty.• Contributed to the HR information system migration by generating over 10 user scenarios in various roles to test the accuracy and the logic of the process flow under the system circumstance.• Ensured 100% accuracy on commercial insurance billing by conducting insurance data auditing and invoice management via Excel and SAP.• Reduced the expense on severance by 20% by leading the research and redesign of the severance package, maintaining the balance between meeting employee expectations and reducing company expenses. • Received the honour of being the most valuable and helpful HR representative when serving as a level 2 HR service desk compensation and benefits specialist by providing level 1 representative with sufficient and detailed documentation as well as empathetic communications.• Assisted the event organisation of the 2018 on-campus intern boarding plan based on completing my work, presented at the orientation day as one of the hosts to introduce corporate culture.

Master Of Computing, Computer Science

Bachelor Of Science - Bs, Wood Products Processing - Minor In Commerce