Lee Williams Email and Phone Number

Assist in debugging and maintaining Apex repository supporting integrations between Salesforce and Lamar's legacy proprietary applications.Conducted QA testing after deploying critical updates or changesets Compose and maintain documentation for Salesforce business processes and technical implementation.Work with internal customers to gather requirements and implement configuration changes including the definition of workflow and approval processes and custom object implementation.Act as Liaison between internal teams, outside vendors, and 3rd party developers to convey desired enhancements, upgrades and provide continuous quality improvements for end-users.

Managed change requests based on resources available and priorities for the organization.Supported and provided recommendations to the executive staff by tailoring Salesforce.com to meet agile business needs.Configures and administers Salesforce.com enterprise edition supporting UI/UX, workflows, templates, objects, fields, triggers, etc.Managed multiple Salesforce sandbox environments: testing, backups, and database maintenance.Implements, maintains, and executes reports and dashboards.Onsite point of contact for Salesforce to the organization. Created a reporting program to track the hardware security devices for the new system.

ETL from tables using SSIS and CDC, (Change Data Capture) into data warehouse.Source data was over 800 critical tables supporting 388,000 claims.Responsible for standards documentation: Reporting.Data dictionary.IT business process. Developed Dashboard reporting and supported ad-hoc requests utilizing:SQL Reporting Services (SSRS) and/or Report Builder.Excel. (Formulas, Functions, etc.)Worked with executive staff and client teams in order to meet reporting analytics needs via:Determined data requirements.Updated business data implementation approaches.Data manipulation, storage and analysis strategies.

Liaison between Executive and IT departments to build rapport and facilitate communication.Performed quality assurance, system integration and user acceptance testing enabling the “go live” to be on time.Leveraged data while working on a team implementing the new financial application.Developed ad hoc SQL scripts to monitor various initiatives, locate and analyze data. Infractions, and develop reports for tracking financial trends and transactions.Trained company personnel and clients on computer specific system. (IFAS/Munis)Developed and maintained training materials and user manuals.Created and maintained user account profiles and passwords, ensuring program security in ERP system and Active Directory to 6000+ employees.Performed and evaluated cost analysis and vendor comparisons to ensure cost-effective and efficient operations.

Microsoft's Small Business Assurance hotline support Windows Vista top to bottom.Certified and trained to troubleshoot Microsoft Operating Systems and applications. Provided LEAD technical support to business through both an Analyst and Technician’s perspective. Created procedures that the company still uses today, to define and prioritize the levels of a problem.• Performed desktop migration from Windows XP to Windows Vista, via telephone technical support to a network of small business owners and clientele.• Responsible for hardware and software applications found on work stations, servers and network data communications hand held devices associated with Windows Vista.• Developed and updated technical support user manuals via session logs and support documentation. • Created proactive procedures for problem preventions and resolution by interfacing with software developers, analyzing issues and designing effective solutions.

Collaborated in a team, high- pressure environment to provide support for users and the network. Designed and calculated costs and implementation guidelines for new projects and existing infrastructure. • Solved users’ technical problems from assigned communities- via service requests- according to service level guidelines and protocol.• Designed and calculated cost estimates and implementation guidelines for new projects within the hospital.• Collaborated with teams of technicians and consultants to expedite the implementation process of new programs and infrastructure including but not limited to: system analysis and troubleshooting and repair of system software and hardware. • Actively conducted and participated in Team Lead meetings where mathematic and analytical skills are used to devise plans for each team’s monthly operational goals. • Trouble shot problems with hardware and software, before and after implementation of new technology.

• Provided technical support via phone and in person to 45 end users utilizing a MS network and hardware.• Interfaced extensively with district level administrators, principal administrators, faculty, and other staff regarding supporting and optimizing the IT environment.• Evaluated, analyzed and rectified user problems with programs and hardware navigation.• Developed, implemented and modified course guidelines and requirements for successful business application of technical knowledge and skills- including but not limited to- improving mathematic and analytical skills through drills and problem solving strategies.

• Managed and implemented multiple in- house projects including but not limited to the hiring and training of call center staff members and upgrading database systems and technologies. • Participated in vendor meetings as facility lead to develop plans, budgets and time lines for the implementation and coordination of infrastructure- based needs for new technology and construction.• Facilitated telephone and field Help Desk Support to clients and potential clientele according to company protocols.• Logs and tracks incidents and requests for technology assistance, and escalates service requests when necessary.• Performed duties of the IT liaison, which includes but are not limited to, active conduction and participation in meetings of management and IT teams for the company. • Defined and analyzed project scope and business necessities to develop new applications or enhancements to existing applications as needed.