Leonardo Pereira Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

I'm responsible for overseeing a highly skilled technical team, ensuring uninterrupted network infrastructure operations and the delivery of high-quality internet services to our customers.Responsible for overseeing and coordinating the delivery of managed network services within an organization. This role involves managing a team of professionals responsible for designing, implementing, monitoring and maintaining the client's network infrastructure.

Natal E Região, Brasil

IT corporate governance. Control management and improvements in technical support provided to stakeholders. Project development, implementation, rationalization and process redesign, including systems integration in any new IT addendum in the company. Recruit, manage the teams in the area, train, guide and pass on the project guidelines, as well as monitor the result of each phase. In addition, manage the process of supporting employees and maintenance (preventive or corrective) of any IT resource present in the company, for its full operation.

Natal E Região, Brasil

Project management, focused on Document Management Systems (DMS), recruitment and training of employees, creation and analysis the results reports, visits to clients to collect requirements for the elaboration of network structures and suitability for the SOFTWARE developed by company.

Natal E Região, Brasil

Supervision of the "Technical Assistance Center", through quality control, made by listening calls in real-time, internal disciplinary control, constant training and feedback, in order to maintain high standards and excellence in attendance; Support the managers of the 12 (twelve) branches (to which JET offers products) for cases considered to be "critical" and serve customers who required direct contact with supervision. Responsible for handling the dissatisfactions posted through Twitter, Facebook, "Complain Here" (https://www.reclameaqui.com.br/) or any other social media. Control and correction of failures in procedures in the "Customer Service Center" and "Technical Assistance Center".

Management of administrative systems: ERP, Payroll, Accounting, logistics, among others, involving analysis, development, implementation, support and monitoring, ensuring the compliance and functionality of the processes.

Natal E Região, Brasil

Technical Support for customers through email, online chat, telephone or local service. Responsible for assisting in the training of newly recruited.

Network And System Administration/Administrator

It Management

Professional Pentest, Cybersecurity