Leo Brooks Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Cisco Advanced Services (NBC Universal Team) 05\18 - presentSr. Network Consulting Engineer (contract)• Provided support and delivery of Network Optimization Subscription (SOS), Network Design / Configuration Reviews, and Cisco Routing/Switching Implementations.• Tuned and optimized network and video solutions.• Proactive identification of trends/areas of improvement.• Provided engineering consulting/advisory to the customer. Acted as a subject matter expert across multiple network and video technologies to deliver superior architectures, designs, and solution deployments. • Was aware of all reactive issues happening in the customer network and assisted in any remediation and data collection as needed.• Supported Customer Change Management when needed.• Required core routing/switching and Datacenter-centric knowledge, i.e. Cisco Nexus, Cisco ASR & SDN technology. Also required some knowledge of DCM and Multicast Video.

San Jose, Ca, Us

Armonk, New York, Ny, Us

San Jose, Ca, Us

I currently work for Cisco Advanced Services (Verizon team) on Site at Verizon in Colorado Springs, Co. Redesigning thier Nationwide Business Network Infrastructure.• Primary responsibilities include the redesign and implementation of the Verizon VNM Network environment consisting of more than 80,000 routers and switches for 3500 sites Nationwide. • Responsible for design architecture as well as hardware selection and configuration of voice and data flow for core and provider edge sites to include maintaining CoS integrity. • Responsible for providing a high level of network documentation to support the overall understanding of the networks usages of BGP, OSPF, EIGRP, MPLS, and X.25 protocols, throughout the Verizon VMN Network. • Responsible for providing Tier 4 support for escalation request, as it applies to the Verizon Corporate and Business Networks for maintenance related issues, outages; client related troubles as well as Carrier and LEC related issues. • Responsible for managing work flow initiatives between several departments within the Verizon Cooperate structure (Network Planning, CO Facility Engineers, Operations Engineering, Circuit Capacity Planning and Implementation Engineering)

Dallas, Tx, Us

• Primary responsibilities include the re-design and implementation of a new WAN environment, Configuration Management, Voice and Data flow, VPN Architecture, Tier 4 Troubleshooting and support. • Responsible for developing, implementing testing, and troubleshooting multiple carrier failover scenarios using network protocols BGP, EIRGP, and OSPF to combine metrics, weights, and cost to enhance seem-less fail over in a BGP communities and route reflecting based Network Architecture• Responsible for providing a high level of network documentation to support the over all understanding of the networks usages of BGP, OSPF, EIGRP and MPLS throughout the Deluxe Network and end-point connectivity to vendors and clients. • Manage work efforts among multiple groups and vendors (Cisco, AT&T, Qwest, Verizon, Acxiom) to resolve complex routing, switching and QoS issues.

Us

• Primary focus is to provide highly technical Tier 3 support for escalation request, as it applies to the AMFAM Corporate and Agent Networks for maintenance related issues, outages; client related troubles as well as Carrier and LEC related issues. • Responsible for developing, implementing testing, and troubleshooting multiple carrier failover scenarios using network protocols BGP, EIRGP, and OSPF to combine metrics, weights, and cost to enhance seem-less fail over in a BGP communities and route reflecting based Network Architecture. • Responsible for Quality of Service and Priority Queuing Design and Implementation to account for Voice, Trust Zones, Data for Ingress and Egress points throughout all Data Centers and Corporate Call Centers.• Responsible for performing Point to Point Packet captures to isolate Application, Voice and other Data related issues by focusing specific protocols using port mirroring and session monitoring with sniffer applications such as Wire-shark and NetQoS Observer. • Responsible for new circuit turn-ups and upgrades to AMFAM Corporate Call Centers; nationwide. Working with Provisioning groups at the Carrier level with Verizon and AT&T • Provided 24/7 service and support for Cisco infrastructure to include, maintaining current configs, recovering downed IOS devices, VPN management and for troubleshooting Routing Protocols such as RIP,EIGRP and BGP

• Design and implement access to APAC infrastructure and APAC Call Centers for vendor and client networks; nationwide and oversea’s • Manage and implement all change requests for APAC, client, and vendor Networks through change control process. • Vendors supported through APAC: AT&T Mobility, Verizon Wireless, Apple, Well point, Blue Cross& Blue shield, Medco and many others. • Tier 3 support for escalation request, as it applies to the APAC Network for maintenance related issues, outages, customer related trouble and Carrier, LEC related issues• Responsible for providing a high level of network documentation to support our groups over all understanding of the networks usages of BGP, OSPF, EIGRP and MPLS connectivity through out the APAC Network and end-point connectivity to vendors and clients. • Responsible for new circuit turn-ups and upgrades to APAC Infrastructure, APAC Call Centers and client networks; nation wide and oversea’s.

Dallas, Tx, Us

 Primary focus is to provide highly technical customer service, as it applies to maintaining and monitoring of customer networks, in any network environment, as well as always being capable of providing a path forward in situations where no isolation has been determined. Escalation Engineer: (GCSC) (American Red Cross) Responsible for supporting Fellow Engineers with in the GSCS with resolving complex issues as it applies to trouble associated with Routers, Switches, Firewalls, Severs, as well as having the ability to maintain effective communication during mass outages with clients.  Assigned Engineer: (American Red Cross) Responsible for addressing and resolving issues associated with service and support as it applies to our contractual obligation, outlined by our agreement with American Red Cross.  Reporting Engineer: (American Red Cross) Responsible for reporting to client Network performance Issues, VOIP and Call Manager issues, Capacity Planning, Network availability Issues, to name a few. Responsible for Tier 3 Support to AT&T Field Service Engineers on site at American Red Cross HQ facilities, as it applies to all network initiatives, Maintenance requirements, and project as requested by the client or determined to causing or the cause of any network outage.  Responsible for providing a high level of network support for AT&T PremierSERV products. Products include Data CPE Support Services, Network Monitoring, Security Services, IPVPN, Wireless Services, Optical Services, VOIP, IP Telephony, T1-IAS, Frame-Relay and ATM services.

Stamford, Ct, Us

 Provide service and support for North Texas division re-IP for infrastructure migration from ComCast to Time Warner. OSPF Area re-design and implementation. OSPF route redistribution design and implementation Infrastructure Layer 1 route cost analysis for True Backup OSPF area redundancy. Network preparation for Layer 3 sonnet ring implementation. TACACS implementation, Cisco Works implementation, Websense implementation and Replacement of end of life equipment. Network Security level 3 implementation. Developed Quality of Service policy for Forward and Backward Congestion Notification

Dublin 2, Ie

 Designed the Texas Access Alliance Network for the welfare reform project for the State of Texas. Configured and implemented 1 Primary Data center in San Angelo, 1 Back-up data center in Austin, and 4 call centers (San Antonio, Austin, Midland, and Longview). Responsible for firewall administration for TAA developers and the State of Texas CAPnet and HHSC networks.  Worked on a daily basis managing venders and working with Carriers such as AT&T, SBC and many local LEC and CLEC facilities.  Managed Cisco infrastructure to include upgrading IOS, maintaining current configs, recovering downed IOS devices, VPN management, Troubleshooting OSPF. Analyze Infrastructure for performance, trend analysis, bandwidth utilization, and CPU utilization to determine the need for change.  Created a committee from the IT community to become a vehicle for change management, a process to propose and justify the need for change.

Ba, Majored In Business And Minored In Computer Science

Bachelor Of Science (Bs), Computer Science