Leonardo Matheus Ventura Alves Email & Phone Number

I am an IT professional with over six years of experience in technical support and infrastructure, specializing in the healthcare and education sectors. Currently, I work as a Field Service Representation, providing on-site technical support and ensuring the smooth operation of systems and infrastructure in dynamic environments.I hold certifications in Oracle Cloud Infrastructure and Ubiquiti, with a solid educational background in Information Systems (Bachelor’s degree) and a Master’s in Networks and System Security (MBA). With a commitment to delivering high-quality service, I am ready to travel for work and excel in environments that demand reliability, strong communication, and problem-solving skills. My English proficiency is intermediate, allowing me to engage in conversations, read, and comprehend technical documentation..Skills:- Interpersonal communication.- Remote team collaboration.- Technical analysis.- Customer service.- Documentation creation and maintenance.- Operating systems.Education:- Bachelor’s in Information Systems.- MBA in Computer Networks and Systems Security.IT Certifications:- Ubiquiti Enterprise Wireless Admin.- Oracle Cloud Infrastructure 2023 Certified Foundations Associate.Projects: Implemented the open-source backup system Bacula (Community version), primarily responsible for performing file and virtual machine backups and restores in a VMware Esxi environment (versions 5.5, 5.6, and 6.5). This project allowed me to demonstrate my ability to deliver cost-effective and efficient solutions.Recognition: 2nd Top Student in Information Systems.

Listed skills include Sistemas Operacionais, Microsoft Windows, Microsoft Office, Hardware, and 17 others.